Is PointClickCare down?
Current PointClickCare status is MAINTENANCE

We checked the official PointClickCare Status Page 4 min. 55 sec. ago. Learn more
Having a problem? Help Allie Gator keep this page accurate!

Report an Issue

Get notified when it's back up with dashboards and notifications

Recent PointClickCare Outages and Issues

Follow the recent outages and downtime for PointClickCare in the table below.

Start Time

Type

Length

Message

Details

April 25, 2024 07:03 UTC

MAINT

ongoing

PointClickCare Maintenance Outage Notification - Senior Care EHR Application

See more
Start Time

April 25, 2024 07:03 UTC

Type MAINT
Affected Components

Home Health Production Group 4 - Home Health Care

Home Health Production Group 5 - Home Health Care

Message

PointClickCare Maintenance Outage Notification - Senior Care EHR Application

Details

Please be advised that we will be performing a software update that will require up to 2 hours of outage during the maintenance time noted below.

UK Time: Thursday, April 25, 2024 07:30AM - 09:30AM
Eastern Time: Thursday, April 25, 2024 02:30AM - 04:30AM
Central Time: Thursday, April 25, 2024 01:30AM - 03:30AM
Mountain Time: Thursday, April 25, 2024 12:30AM - 02:30AM
Pacific Time: Wednesday, April 24, 2024 11:30PM to Thursday, April 25, 2024 01:30AM
Alaska Time: Wednesday, April 24, 2024 10:30PM to Thursday, April 25, 2024 12:30AM
Hawaii Time: Wednesday, April 24, 2024 09:30PM - 11:30PM

We apologize for any inconvenience this may cause. Thank you for your understanding. Subscribe at status.pointclickcare.com for updates regarding this outage.

April 25, 2024 06:33 UTC

MAINT

30 minutes

PointClickCare Maintenance Outage Notification - Home Health Care

See more
Start Time

April 25, 2024 06:33 UTC

Type MAINT
Affected Components

ISO-H - Senior Care EHR Application

ISO-E - Senior Care EHR Application

WWW32 - Senior Care EHR Application

ISO-B - Senior Care EHR Application

ISO-L - Senior Care EHR Application

ISO-S - Senior Care EHR Application

ISO-G - Senior Care EHR Application

WWW20 - Senior Care EHR Application

WWW23 - Senior Care EHR Application

WWW31 - Senior Care EHR Application

Message

PointClickCare Maintenance Outage Notification - Home Health Care

Details

Please be advised that we will be performing a software update that will require up to 4 hours of outage during the maintenance time noted below.

UK Time: Thursday, April 25, 2024 04:00AM - 08:00AM
Eastern Time: Wednesday, April 24, 2024 11:00PM to Thursday, April 25, 2024 03:00AM
Central Time: Wednesday, April 24, 2024 10:00PM to Thursday, April 25, 2024 02:00AM
Mountain Time: Wednesday, April 24, 2024 09:00PM to Thursday, April 25, 2024 01:00AM
Pacific Time: Wednesday, April 24, 2024 08:00PM to Thursday, April 25, 2024 12:00AM
Alaska Time: Wednesday, April 24, 2024 07:00PM - 11:00PM
Hawaii Time: Wednesday, April 24, 2024 06:00PM - 10:00PM

We apologize for any inconvenience this may cause. Thank you for your understanding. Subscribe at status.pointclickcare.com for updates regarding this outage.

April 25, 2024 03:03 UTC

MAINT

about 4 hours

PointClickCare Maintenance Outage Notification - Home Health Care

See more
Start Time

April 25, 2024 03:03 UTC

Type MAINT
Affected Components

Home Health Production Group 4 - Home Health Care

Home Health Production Group 5 - Home Health Care

Message

PointClickCare Maintenance Outage Notification - Home Health Care

Details

Please be advised that we will be performing a software update that will require up to 4 hours of outage during the maintenance time noted below.

UK Time: Thursday, April 25, 2024 04:00AM - 08:00AM
Eastern Time: Wednesday, April 24, 2024 11:00PM to Thursday, April 25, 2024 03:00AM
Central Time: Wednesday, April 24, 2024 10:00PM to Thursday, April 25, 2024 02:00AM
Mountain Time: Wednesday, April 24, 2024 09:00PM to Thursday, April 25, 2024 01:00AM
Pacific Time: Wednesday, April 24, 2024 08:00PM to Thursday, April 25, 2024 12:00AM
Alaska Time: Wednesday, April 24, 2024 07:00PM - 11:00PM
Hawaii Time: Wednesday, April 24, 2024 06:00PM - 10:00PM

We apologize for any inconvenience this may cause. Thank you for your understanding. Subscribe at status.pointclickcare.com for updates regarding this outage.

April 24, 2024 01:03 UTC

MAINT

about 2 hours

WWW27 Maintenance Notification

See more
Start Time

April 24, 2024 01:03 UTC

Type MAINT
Affected Components

WWW27 - Senior Care EHR Application

Message

WWW27 Maintenance Notification

Details

Please be advised that we will be performing maintenance that may result in up to a 1 hour delay between uploading and viewing Resident Documents and Resident Photos during the maintenance time noted below.

April 23, 2024 17:48 UTC

DOWN

about 5 hours

Secure File Exchange Outage

See more
Start Time

April 23, 2024 17:48 UTC

Type DOWN
Affected Components

eMar Backup Delivery - US - Secure File Exchange

Message

Secure File Exchange Outage

Details

Affected Infrastructure:
Components: Secure File Exchange

Teams are currently investigating a service disruption to Secure File Exchange since 12:00 PM EST. We are actively working to resolve the issue and will send an update once the issue has been resolved. This will cause emar back up files to not be delivered.

2024-04-25 07:53:52 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2024-04-25 07:53:52 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2024-04-25 07:53:52 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2024-04-25 07:53:52 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2024-04-25 07:53:52 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

Sign Up for More PointClickCare History

StatusGator has about 1 year of PointClickCare status history.

PointClickCare Components and Services

View details of the current PointClickCare status below.

Name

Status

Details

PointClickCare Care Insights

UP See more

PointClickCare Connected Care Center

UP See more

PointClickCare Data Relay

UP See more

PointClickCare Home Health Care

UP See more

PointClickCare Infection Prevention & Control

UP See more

PointClickCare Integrated Messaging Service

UP See more

PointClickCare National Care Collaboration Network (formerly Collective Medical)

UP See more

PointClickCare Nutrition Management

UP See more

PointClickCare PAC Network Management

UP See more

PointClickCare Partner Marketplace

UP See more

PointClickCare PDPM Coach

UP See more

PointClickCare Performance Insights

UP See more

PointClickCare Pharmacy Connect

UP See more

PointClickCare QuickMAR

UP See more

PointClickCare QuickMAR RX/Interface

UP See more

PointClickCare Secure Conversations

UP See more

PointClickCare Secure File Exchange

UP See more

PointClickCare Secure FTP

UP See more

PointClickCare Senior Care EHR Application

MAINT See more

PointClickCare Skin & Wound

UP See more

3 status changes in the last 24 hours

PointClickCare status, last 24 hours:

8:00 AM
2:00 PM
8:00 PM
2:00 AM
8:00 AM
8:00 AM
8:00 PM
8:00 AM
  • Up: 19 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 5 hours

PointClickCare Outage and Status History

We've been monitoring PointClickCare outages since February 21, 2023.
Here's the history of service outages we've observed from the PointClickCare Status Page:

Instant enriched data from
3,590 status pages

About Our PointClickCare Status Page Integration

PointClickCare is a Healthcare solution that StatusGator has been monitoring since February 2023. Over the past about 1 year, we have collected data on on more than 384 outages that affected PointClickCare users. When PointClickCare publishes downtime on their status page, they do so across 116 components and 53 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor PointClickCare to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular healthcare services monitored on our platform. We've sent more than 100 notifications to our users about PointClickCare incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If PointClickCare is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when PointClickCare is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

PointClickCare posts separate notifications for planned maintenance work. StatusGator will notify subscribers when PointClickCare enters a pre-planned maintenance window, keeping you up to date.

PointClickCare does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate PointClickCare maintenance events into your unified calendar.

When PointClickCare posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When PointClickCare has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because PointClickCare has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Can’t find your question? Email us to arrange a time to discuss. We’d love to chat!

PointClickCare Down?

Are you experiencing issues with PointClickCare? Sign up to receive notifications when PointClickCare publishes outages.

PointClickCare Down or not working? Never be taken by surprise again.

StatusGator tells you when your cloud services have problems or their statuses change. We monitor the official status pages of more than 3,590 cloud services in real-time, aggregate the data, and send you alerts via email, Slack, Teams, SMS, and more.

Looking for recent downtime and outages of PointClickCare?

Sign up for StatusGator and see all historical information about PointClickCare outages and performance issues. Get free, instant notifications when PointClickCare goes down.