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Recent PointClickCare Performance Insights Outages and Issues

Follow the recent outages and downtime for PointClickCare Performance Insights in the table below.

Start Time

Type

Length

Message

Details

January 11, 2024 12:08 UTC

WARN

less than a minute

Encounter Notes from Practitioner Workspace are not visible on a Resident Chart

See more
Start Time

January 11, 2024 12:08 UTC

Type WARN
Affected Components

ISO-B - Integrated Messaging Service

ISO-S - Integrated Messaging Service

WWW28 - Data Relay

WWW29 - Data Relay

WWW23 - Secure Conversations

WWW24 - Secure Conversations

QuickMAR - QuickMAR

ISO-E - Senior Care EHR Application

Connected Care Center - Connected Care Center

National Care Collaboration Network (formerly Collective Medical) - National Care Collaboration Network (formerly Collective Medical)

ISO-E - Integrated Messaging Service

ISO-H - Integrated Messaging Service

ISO-L - Integrated Messaging Service

ISO-G - Integrated Messaging Service

WWW19 - Integrated Messaging Service

WWW20 - Integrated Messaging Service

WWW21 - Integrated Messaging Service

WWW22 - Integrated Messaging Service

WWW23 - Integrated Messaging Service

WWW24 - Integrated Messaging Service

Skin & Wound - CDN - Skin & Wound

Skin & Wound - US - Skin & Wound

Secure FTP - CDN - Secure FTP

Secure FTP - US - Secure FTP

ISO-E - Data Relay

ISO-B - Data Relay

ISO-H - Data Relay

ISO-L - Data Relay

ISO-S - Data Relay

WWW19 - Data Relay

WWW20 - Data Relay

WWW21 - Data Relay

WWW22 - Data Relay

WWW23 - Data Relay

WWW24 - Data Relay

WWW25 - Data Relay

WWW26 - Data Relay

WWW30 - Data Relay

WWW31 - Data Relay

Developer Program - Development - PointClickCare Partner Marketplace

Developer Program - New Activations - PointClickCare Partner Marketplace

Developer Program - Service Delivery - PointClickCare Partner Marketplace

Nutrition Management Canada - Nutrition Management

Nutrition Management US Shared - Nutrition Management

Infection Prevention & Control - US - Infection Prevention & Control

Infection Prevention & Control - CDN - Infection Prevention & Control

QuickMAR RX/Interface - QuickMAR RX/Interface

Care Insights - US - Care Insights

Care Insights - CDN - Care Insights

PAC Network Management - US - PAC Network Management

Clinical Data Exchange - US - PAC Network Management

Clinical Data Exchange - CDN - PAC Network Management

Performance Insights - US - Performance Insights

Performance Insights - CDN - Performance Insights

ISO-E - Secure Conversations

ISO-B - Secure Conversations

ISO-H - Secure Conversations

ISO-L - Secure Conversations

ISO-S - Secure Conversations

ISO-G - Secure Conversations

WWW19 - Secure Conversations

WWW20 - Secure Conversations

WWW21 - Secure Conversations

WWW22 - Secure Conversations

WWW25 - Secure Conversations

WWW26 - Secure Conversations

WWW27 - Secure Conversations

WWW28 - Secure Conversations

WWW29 - Secure Conversations

WWW30 - Secure Conversations

WWW31 - Secure Conversations

WWW60 - Secure Conversations

WWW61 - Secure Conversations

WWW27 - Data Relay

Message

Encounter Notes from Practitioner Workspace are not visible on a Resident Chart

Details

Teams continue to work towards resolving this issue. Next scheduled update will be tomorrow at 10am EST.

January 11, 2024 12:08 UTC

WARN

ongoing

Encounter Notes from Practitioner Workspace are not visible on a Resident Chart

See more
Start Time

January 11, 2024 12:08 UTC

Type WARN
Affected Components

ISO-B - Integrated Messaging Service

ISO-S - Integrated Messaging Service

WWW28 - Data Relay

WWW29 - Data Relay

WWW23 - Secure Conversations

WWW24 - Secure Conversations

QuickMAR - QuickMAR

ISO-E - Senior Care EHR Application

Connected Care Center - Connected Care Center

National Care Collaboration Network (formerly Collective Medical) - National Care Collaboration Network (formerly Collective Medical)

ISO-E - Integrated Messaging Service

ISO-H - Integrated Messaging Service

ISO-L - Integrated Messaging Service

ISO-G - Integrated Messaging Service

WWW19 - Integrated Messaging Service

WWW20 - Integrated Messaging Service

WWW21 - Integrated Messaging Service

WWW22 - Integrated Messaging Service

WWW23 - Integrated Messaging Service

WWW24 - Integrated Messaging Service

Skin & Wound - CDN - Skin & Wound

Skin & Wound - US - Skin & Wound

Secure FTP - CDN - Secure FTP

Secure FTP - US - Secure FTP

ISO-E - Data Relay

ISO-B - Data Relay

ISO-H - Data Relay

ISO-L - Data Relay

ISO-S - Data Relay

WWW19 - Data Relay

WWW20 - Data Relay

WWW21 - Data Relay

WWW22 - Data Relay

WWW23 - Data Relay

WWW24 - Data Relay

WWW25 - Data Relay

WWW26 - Data Relay

WWW30 - Data Relay

WWW31 - Data Relay

Developer Program - Development - PointClickCare Partner Marketplace

Developer Program - New Activations - PointClickCare Partner Marketplace

Developer Program - Service Delivery - PointClickCare Partner Marketplace

Nutrition Management Canada - Nutrition Management

Nutrition Management US Shared - Nutrition Management

Infection Prevention & Control - US - Infection Prevention & Control

Infection Prevention & Control - CDN - Infection Prevention & Control

QuickMAR RX/Interface - QuickMAR RX/Interface

Care Insights - US - Care Insights

Care Insights - CDN - Care Insights

PAC Network Management - US - PAC Network Management

Clinical Data Exchange - US - PAC Network Management

Clinical Data Exchange - CDN - PAC Network Management

Performance Insights - US - Performance Insights

Performance Insights - CDN - Performance Insights

ISO-E - Secure Conversations

ISO-B - Secure Conversations

ISO-H - Secure Conversations

ISO-L - Secure Conversations

ISO-S - Secure Conversations

ISO-G - Secure Conversations

WWW19 - Secure Conversations

WWW20 - Secure Conversations

WWW21 - Secure Conversations

WWW22 - Secure Conversations

WWW25 - Secure Conversations

WWW26 - Secure Conversations

WWW27 - Secure Conversations

WWW28 - Secure Conversations

WWW29 - Secure Conversations

WWW30 - Secure Conversations

WWW31 - Secure Conversations

WWW60 - Secure Conversations

WWW61 - Secure Conversations

WWW27 - Data Relay

Message

Encounter Notes from Practitioner Workspace are not visible on a Resident Chart

Details

Teams continue to work towards resolving this issue. Next scheduled update will be tomorrow at 10am EST.

January 11, 2024 00:18 UTC

WARN

less than a minute

Encounter Notes from Practitioner Workspace are not visible on a Resident Chart

See more
Start Time

January 11, 2024 00:18 UTC

Type WARN
Affected Components

WWW27 - Integrated Messaging Service

ISO-B - Senior Care EHR Application

ISO-H - Senior Care EHR Application

ISO-L - Senior Care EHR Application

ISO-S - Senior Care EHR Application

ISO-G - Senior Care EHR Application

WWW19 - Senior Care EHR Application

WWW20 - Senior Care EHR Application

WWW21 - Senior Care EHR Application

WWW22 - Senior Care EHR Application

WWW23 - Senior Care EHR Application

WWW24 - Senior Care EHR Application

WWW25 - Senior Care EHR Application

WWW26 - Senior Care EHR Application

WWW27 - Senior Care EHR Application

WWW28 - Senior Care EHR Application

WWW29 - Senior Care EHR Application

WWW30 - Senior Care EHR Application

WWW31 - Senior Care EHR Application

WWW60 - Senior Care EHR Application

WWW61 - Senior Care EHR Application

ISO-E - Integrated Messaging Service

ISO-B - Integrated Messaging Service

ISO-H - Integrated Messaging Service

ISO-L - Integrated Messaging Service

ISO-S - Integrated Messaging Service

WWW19 - Integrated Messaging Service

WWW20 - Integrated Messaging Service

WWW21 - Integrated Messaging Service

WWW22 - Integrated Messaging Service

WWW24 - Integrated Messaging Service

WWW25 - Integrated Messaging Service

WWW26 - Integrated Messaging Service

WWW29 - Integrated Messaging Service

WWW30 - Integrated Messaging Service

WWW31 - Integrated Messaging Service

WWW60 - Integrated Messaging Service

WWW61 - Integrated Messaging Service

US for Integrated Partners - Integrated Messaging Service

Canada for Integrated Partners - Integrated Messaging Service

Skin & Wound - CDN - Skin & Wound

Skin & Wound - US - Skin & Wound

Secure FTP - US - Secure FTP

ISO-E - Data Relay

ISO-B - Data Relay

ISO-H - Data Relay

ISO-L - Data Relay

ISO-S - Data Relay

WWW19 - Data Relay

WWW20 - Data Relay

WWW21 - Data Relay

WWW22 - Data Relay

WWW23 - Data Relay

WWW24 - Data Relay

WWW25 - Data Relay

WWW26 - Data Relay

WWW28 - Data Relay

WWW29 - Data Relay

WWW30 - Data Relay

WWW31 - Data Relay

Developer Program - Development - PointClickCare Partner Marketplace

Developer Program - New Activations - PointClickCare Partner Marketplace

Developer Program - Service Delivery - PointClickCare Partner Marketplace

Nutrition Management Canada - Nutrition Management

Nutrition Management US Shared - Nutrition Management

Home Health Production Group 4 - Home Health Care

Infection Prevention & Control - US - Infection Prevention & Control

Infection Prevention & Control - CDN - Infection Prevention & Control

QuickMAR - QuickMAR

QuickMAR RX/Interface - QuickMAR RX/Interface

Care Insights - US - Care Insights

Clinical Data Exchange - US - PAC Network Management

Clinical Data Exchange - CDN - PAC Network Management

Performance Insights - CDN - Performance Insights

Pharmacy Workspace - Pharmacy Connect

ISO-E - Secure Conversations

ISO-B - Secure Conversations

ISO-H - Secure Conversations

ISO-L - Secure Conversations

ISO-G - Secure Conversations

WWW19 - Secure Conversations

WWW20 - Secure Conversations

WWW21 - Secure Conversations

WWW22 - Secure Conversations

WWW23 - Secure Conversations

WWW24 - Secure Conversations

WWW25 - Secure Conversations

WWW26 - Secure Conversations

WWW27 - Secure Conversations

WWW28 - Secure Conversations

WWW29 - Secure Conversations

WWW30 - Secure Conversations

WWW31 - Secure Conversations

WWW60 - Secure Conversations

WWW61 - Secure Conversations

National Care Collaboration Network (formerly Collective Medical) - National Care Collaboration Network (formerly Collective Medical)

Connected Care Center - Connected Care Center

Secure FTP - CDN - Secure FTP

ISO-E - Senior Care EHR Application

Home Health Production Group 5 - Home Health Care

Care Insights - CDN - Care Insights

PAC Network Management - US - PAC Network Management

Performance Insights - US - Performance Insights

ISO-S - Secure Conversations

ISO-G - Integrated Messaging Service

WWW23 - Integrated Messaging Service

WWW28 - Integrated Messaging Service

Wellness Workspace - Pharmacy Connect

WWW27 - Data Relay

Message

Encounter Notes from Practitioner Workspace are not visible on a Resident Chart

Details

Teams are investigating an issue causing Encounter Notes completed and signed within Practitioner Workspace/Practitioner Engagement Web to not appear in the Prog Note tab of a resident chart.

This does not affect Progress Notes generated from the main PointClickCare website.

Updates to follow.

January 11, 2024 00:18 UTC

WARN

about 12 hours

Encounter Notes from Practitioner Workspace are not visible on a Resident Chart

See more
Start Time

January 11, 2024 00:18 UTC

Type WARN
Affected Components

WWW27 - Integrated Messaging Service

ISO-B - Senior Care EHR Application

ISO-H - Senior Care EHR Application

ISO-L - Senior Care EHR Application

ISO-S - Senior Care EHR Application

ISO-G - Senior Care EHR Application

WWW19 - Senior Care EHR Application

WWW20 - Senior Care EHR Application

WWW21 - Senior Care EHR Application

WWW22 - Senior Care EHR Application

WWW23 - Senior Care EHR Application

WWW24 - Senior Care EHR Application

WWW25 - Senior Care EHR Application

WWW26 - Senior Care EHR Application

WWW27 - Senior Care EHR Application

WWW28 - Senior Care EHR Application

WWW29 - Senior Care EHR Application

WWW30 - Senior Care EHR Application

WWW31 - Senior Care EHR Application

WWW60 - Senior Care EHR Application

WWW61 - Senior Care EHR Application

ISO-E - Integrated Messaging Service

ISO-B - Integrated Messaging Service

ISO-H - Integrated Messaging Service

ISO-L - Integrated Messaging Service

ISO-S - Integrated Messaging Service

WWW19 - Integrated Messaging Service

WWW20 - Integrated Messaging Service

WWW21 - Integrated Messaging Service

WWW22 - Integrated Messaging Service

WWW24 - Integrated Messaging Service

WWW25 - Integrated Messaging Service

WWW26 - Integrated Messaging Service

WWW29 - Integrated Messaging Service

WWW30 - Integrated Messaging Service

WWW31 - Integrated Messaging Service

WWW60 - Integrated Messaging Service

WWW61 - Integrated Messaging Service

US for Integrated Partners - Integrated Messaging Service

Canada for Integrated Partners - Integrated Messaging Service

Skin & Wound - CDN - Skin & Wound

Skin & Wound - US - Skin & Wound

Secure FTP - US - Secure FTP

ISO-E - Data Relay

ISO-B - Data Relay

ISO-H - Data Relay

ISO-L - Data Relay

ISO-S - Data Relay

WWW19 - Data Relay

WWW20 - Data Relay

WWW21 - Data Relay

WWW22 - Data Relay

WWW23 - Data Relay

WWW24 - Data Relay

WWW25 - Data Relay

WWW26 - Data Relay

WWW28 - Data Relay

WWW29 - Data Relay

WWW30 - Data Relay

WWW31 - Data Relay

Developer Program - Development - PointClickCare Partner Marketplace

Developer Program - New Activations - PointClickCare Partner Marketplace

Developer Program - Service Delivery - PointClickCare Partner Marketplace

Nutrition Management Canada - Nutrition Management

Nutrition Management US Shared - Nutrition Management

Home Health Production Group 4 - Home Health Care

Infection Prevention & Control - US - Infection Prevention & Control

Infection Prevention & Control - CDN - Infection Prevention & Control

QuickMAR - QuickMAR

QuickMAR RX/Interface - QuickMAR RX/Interface

Care Insights - US - Care Insights

Clinical Data Exchange - US - PAC Network Management

Clinical Data Exchange - CDN - PAC Network Management

Performance Insights - CDN - Performance Insights

Pharmacy Workspace - Pharmacy Connect

ISO-E - Secure Conversations

ISO-B - Secure Conversations

ISO-H - Secure Conversations

ISO-L - Secure Conversations

ISO-G - Secure Conversations

WWW19 - Secure Conversations

WWW20 - Secure Conversations

WWW21 - Secure Conversations

WWW22 - Secure Conversations

WWW23 - Secure Conversations

WWW24 - Secure Conversations

WWW25 - Secure Conversations

WWW26 - Secure Conversations

WWW27 - Secure Conversations

WWW28 - Secure Conversations

WWW29 - Secure Conversations

WWW30 - Secure Conversations

WWW31 - Secure Conversations

WWW60 - Secure Conversations

WWW61 - Secure Conversations

National Care Collaboration Network (formerly Collective Medical) - National Care Collaboration Network (formerly Collective Medical)

Connected Care Center - Connected Care Center

Secure FTP - CDN - Secure FTP

ISO-E - Senior Care EHR Application

Home Health Production Group 5 - Home Health Care

Care Insights - CDN - Care Insights

PAC Network Management - US - PAC Network Management

Performance Insights - US - Performance Insights

ISO-S - Secure Conversations

ISO-G - Integrated Messaging Service

WWW23 - Integrated Messaging Service

WWW28 - Integrated Messaging Service

Wellness Workspace - Pharmacy Connect

WWW27 - Data Relay

Message

Encounter Notes from Practitioner Workspace are not visible on a Resident Chart

Details

Teams are investigating an issue causing Encounter Notes completed and signed within Practitioner Workspace/Practitioner Engagement Web to not appear in the Prog Note tab of a resident chart.

This does not affect Progress Notes generated from the main PointClickCare website.

Updates to follow.

May 19, 2023 15:28 UTC

DOWN

about 2 hours

Performance Insights Reporting Outage

See more
Start Time

May 19, 2023 15:28 UTC

Type DOWN
Affected Components

Performance Insights - CDN - Performance Insights

Message

Performance Insights Reporting Outage

Details

Teams have been alerted to issues causing the Performance Insights reporting to become unavailable for Canadian environments and team are working to resolve.

Updates will be shared when available.

No outages or status changes in the last 24 hours

PointClickCare Performance Insights status, last 24 hours:

12:00 AM
6:00 AM
12:00 PM
6:00 PM
12:00 AM
12:00 AM
12:00 PM
12:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

PointClickCare Performance Insights Outage and Status History

We've been monitoring PointClickCare Performance Insights outages since February 21, 2023.
Here's the history of service outages we've observed from the PointClickCare Performance Insights Status Page:

May 2024

April 2024

March 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our PointClickCare Performance Insights Status Page Integration

PointClickCare Performance Insights is a Healthcare solution that StatusGator has been monitoring since February 2023. Over the past about 1 year, we have collected data on on more than 396 outages that affected PointClickCare Performance Insights users. When PointClickCare Performance Insights publishes downtime on their status page, they do so across 116 components and 53 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor PointClickCare Performance Insights to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular healthcare services monitored on our platform. We've sent more than 100 notifications to our users about PointClickCare Performance Insights incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If PointClickCare Performance Insights is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when PointClickCare Performance Insights is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

PointClickCare Performance Insights posts separate notifications for planned maintenance work. StatusGator will notify subscribers when PointClickCare Performance Insights enters a pre-planned maintenance window, keeping you up to date.

PointClickCare Performance Insights does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate PointClickCare Performance Insights maintenance events into your unified calendar.

When PointClickCare Performance Insights posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When PointClickCare Performance Insights has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because PointClickCare Performance Insights has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Can’t find your question? Email us to arrange a time to discuss. We’d love to chat!

PointClickCare Performance Insights Down?

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