Is Samanage Email Services (APAC) down?
Current Samanage Email Services (APAC) status is UP

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Recent Samanage Email Services (APAC) Outages and Issues

Follow the recent outages and downtime for Samanage Email Services (APAC) in the table below.

Start Time

Type

Length

Message

Details

July 03, 2024 18:26 UTC

WARN

6 days

Tasks and approvals getting auto completed/approved or declined

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Start Time

July 03, 2024 18:26 UTC

Type WARN
Affected Components

SolarWinds Service Desk [EMEA] - Email services (EMEA)

SolarWinds Service Desk [APAC] - Email Services (APAC)

SolarWinds Service Desk [USA] - Email services

Message

Tasks and approvals getting auto completed/approved or declined

Details

Investigating - We are experiencing an issue where tasks and approvals are getting auto completed without user interaction. This is happening due to spam/security email checks that are clicking on links to ensure they are safe. We are seeing an issue with our email vendor that changed the from email address from emails.samanage.com to sendgrid.net, which is causing your security checker to click on all the links in the email where before it did not. There are two workarounds while we work on a solution with our email vendor:1. You can turn off In-Notification Direct Actions in Setup - Global Settings - Notification Settings. This will remove the buttons from the email so they security checker does not click them2. We are turning off email click tracking with our email vendor to see if that will resolve the issue in the short term. What this means is your audits will not show that an email was opened during this short time. We will update this incident as we continue to work towards a solution. Jul 03, 2024 - 14:23 EDT

May 28, 2024 17:01 UTC

WARN

about 1 month

US Data Center - 503 Service Temporarily Unavailable

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Start Time

May 28, 2024 17:01 UTC

Type WARN
Affected Components

SolarWinds Service Desk [USA] - Inventory

SolarWinds Service Desk [EMEA] - Email services (EMEA)

SolarWinds Service Desk [APAC] - Email Services (APAC)

SolarWinds Service Desk [USA] - Application (North America)

SolarWinds Service Desk [USA] - API

Message

US Data Center - 503 Service Temporarily Unavailable

Details

Investigating - We are currently investigating this issue. May 28, 2024 - 12:58 EDT

April 09, 2024 20:11 UTC

WARN

about 2 months

Service Desk Notifications sent via sendgrid.net

See more
Start Time

April 09, 2024 20:11 UTC

Type WARN
Affected Components

SolarWinds Service Desk [APAC] - Email Services (APAC)

SolarWinds Service Desk [USA] - Email services

SolarWinds Service Desk [EMEA] - Email services (EMEA)

Message

Service Desk Notifications sent via sendgrid.net

Details

Investigating - We have a ticket open with SendGrid, who handles our outbound emails.Workaround:If your organization enforces a DMARC policy for emails, you will need to apply the SPF and DKIM steps mentioned in the documentation below. https://documentation.solarwinds.com/en/success_center/swsd/content/completeguidetoswsd/allowing-ip-addresses.htmEnsure that your network administrator allows the following IP addresses:US IP addresses:149.72.147.186167.89.101.239EU/AU IP addresses:167.89.99.179168.245.40.44We also recommend you allow our email links to ensure you receive links within emails sent by SWSD. These links come from the following domains:- samanage.com- emails.samanage.com- mailer.samanage.com- secure_mailer.samanage.com- Url944.samanage.com- Url3518.samanage.comIf you continue to get DMARC errors, we recommend enabling DKIM, too. For DKIM, we have a sender authentication option offered by our email vendor, Sendgrid, at no additional cost to you. This would allow us to send emails on behalf of your email domain and avoid DMARC errors. Please contact us at technicalsupport@solarwinds.com. Apr 09, 2024 - 16:10 EDT

April 07, 2024 07:01 UTC

MAINT

about 2 hours

Database Update on All Datacenters

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Start Time

April 07, 2024 07:01 UTC

Type MAINT
Affected Components

SolarWinds Service Desk [USA] - API

SolarWinds Service Desk [USA] - Inventory

SolarWinds Service Desk [USA] - Application (North America)

Mobile Application - iOS

SolarWinds Service Desk [APAC] - Email Services (APAC)

SolarWinds Service Desk [APAC] - Application (APAC)

SolarWinds Service Desk [USA] - Email services

SolarWinds Service Desk [EMEA] - API (EMEA)

Mobile Application - Android

SolarWinds Service Desk [EMEA] - Application (EMEA)

SolarWinds Service Desk [EMEA] - Inventory (EMEA)

SolarWinds Service Desk [EMEA] - Email services (EMEA)

SolarWinds Service Desk [APAC] - API (APAC)

SolarWinds Service Desk [APAC] - Inventory (APAC)

Message

Database Update on All Datacenters

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 07, 2024 - 03:00 EDT

December 03, 2023 08:01 UTC

MAINT

about 4 hours

Database upgrade for Australia Datacenter

See more
Start Time

December 03, 2023 08:01 UTC

Type MAINT
Affected Components

SolarWinds Service Desk [APAC] - API (APAC)

SolarWinds Service Desk [APAC] - Application (APAC)

SolarWinds Service Desk [APAC] - Inventory (APAC)

SolarWinds Service Desk [APAC] - Email Services (APAC)

Message

Database upgrade for Australia Datacenter

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 03, 2023 - 03:00 EST

2024-07-20 16:57:37 UTC UTC

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2024-07-20 16:57:37 UTC UTC

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2024-07-20 16:57:37 UTC UTC

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2024-07-20 16:57:37 UTC UTC

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2024-07-20 16:57:37 UTC UTC

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Sign Up for More Samanage Email Services (APAC) History

StatusGator has almost 6 years of Samanage Email Services (APAC) status history.

No outages or status changes in the last 24 hours

Samanage Email Services (APAC) status, last 24 hours:

5:00 PM
11:00 PM
5:00 AM
11:00 AM
5:00 PM
5:00 PM
5:00 AM
5:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Samanage Email Services (APAC) Outage and Status History

We've been monitoring Samanage Email Services (APAC) outages since August 9, 2018.
Here's the history of service outages we've observed from the Samanage Email Services (APAC) Status Page:

July 2024

June 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,970 status pages

About Our Samanage Email Services (APAC) Status Page Integration

Samanage Email Services (APAC) is an IT solution that StatusGator has been monitoring since August 2018. Over the past almost 6 years, we have collected data on on more than 282 outages that affected Samanage Email Services (APAC) users. When Samanage Email Services (APAC) publishes downtime on their status page, they do so across 15 components and 4 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Samanage Email Services (APAC) to get notified when it's down, is under maintenance, or has an outage. We've sent more than 1,400 notifications to our users about Samanage Email Services (APAC) incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Samanage Email Services (APAC) is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Samanage Email Services (APAC) is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Samanage Email Services (APAC) posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Samanage Email Services (APAC) enters a pre-planned maintenance window, keeping you up to date.

Since Samanage Email Services (APAC) publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Samanage Email Services (APAC) posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Samanage Email Services (APAC) has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Samanage Email Services (APAC) has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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No outages or status changes in the last 24 hours

Samanage Email Services (APAC) status, last 24 hours:

5:00 PM
11:00 PM
5:00 AM
11:00 AM
5:00 PM
5:00 PM
5:00 AM
5:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Samanage Email Services (APAC) Outage and Status History

We've been monitoring Samanage Email Services (APAC) outages since August 9, 2018.
Here's the history of service outages we've observed from the Samanage Email Services (APAC) Status Page:

July 2024

June 2024

  • Up

  • Warn

  • Down

  • Maintenance