Is Samanage Email services (EMEA) down?
Current Samanage Email services (EMEA) status is UP

Investigating - We are experiencing an issue where tasks and approvals are getting auto completed without user interaction. This is happening due to spam/security email checks that are clicking on links to ensure they are safe. We are seeing an issue with our email vendor that changed the from email address from emails.samanage.com to sendgrid.net, which is causing your security checker to click on all the links in the email where before it did not. There are two workarounds while we work on a solution with our email vendor:1. You can turn off In-Notification Direct Actions in Setup - Global Settings - Notification Settings. This will remove the buttons from the email so they security checker does not click them2. We are turning off email click tracking with our email vendor to see if that will resolve the issue in the short term. What this means is your audits will not show that an email was opened during this short time. We will update this incident as we continue to work towards a solution. Jul 03, 2024 - 14:23 EDT

Investigating - We are currently investigating this issue. May 28, 2024 - 12:58 EDT

Investigating - We have a ticket open with SendGrid, who handles our outbound emails.Workaround:If your organization enforces a DMARC policy for emails, you will need to apply the SPF and DKIM steps mentioned in the documentation below. https://documentation.solarwinds.com/en/success_center/swsd/content/completeguidetoswsd/allowing-ip-addresses.htmEnsure that your network administrator allows the following IP addresses:US IP addresses:149.72.147.186167.89.101.239EU/AU IP addresses:167.89.99.179168.245.40.44We also recommend you allow our email links to ensure you receive links within emails sent by SWSD. These links come from the following domains:- samanage.com- emails.samanage.com- mailer.samanage.com- secure_mailer.samanage.com- Url944.samanage.com- Url3518.samanage.comIf you continue to get DMARC errors, we recommend enabling DKIM, too. For DKIM, we have a sender authentication option offered by our email vendor, Sendgrid, at no additional cost to you. This would allow us to send emails on behalf of your email domain and avoid DMARC errors. Please contact us at technicalsupport@solarwinds.com. Apr 09, 2024 - 16:10 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 07, 2024 - 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 07, 2024 - 03:00 EST