Is Searchspring Indexing down?
Current Searchspring Indexing status is UP

Update - The engineering team has advised that data restoration is still in progress for these two reports. We do not have an ETA yet for when it will be completed. We will update you as we know more. Feb 26, 2024 - 13:23 MST

Investigating - We are currently experiencing intermittent slowdowns in our bulk indexing process. While sites are still completing, you may notice that it is taking longer than usual.Our engineering team is actively investigating the issue to identify the root cause. We are prioritizing this matter and will provide updates as soon as we have more information. Feb 22, 2024 - 10:57 MST

Investigating - We are currently experiencing degraded performance for indexing. Indexing jobs could take longer than expected. We are actively investigating and will provide an update here within the next 30 minutes. Feb 12, 2024 - 16:13 MST

Investigating - Beginning at about 4:00 am ET, we began experiencing an issue that is currently causing the majority of our customers to be unable to index automatically or manually. We understand the severity of this situation and sincerely apologize for any inconvenience.We are actively working to resolve this issue and will provide an update in 30 minutes. In the meantime, there’s no need to take any immediate action. Our team is doing everything possible to get our services back to normal as soon as possible. Oct 27, 2023 - 07:46 MDT

Investigating - We are currently experiencing increased error rates with our live indexing system due to errors from Shopify’s API. This is affecting our Shopify customers who are using our live indexing feature. This is causing products to not be updated in our database for these customers. There is no impact on our core search and category page functionality. We are investigating the issue and will provide an update again in 30 minutes. Jul 24, 2023 - 08:37 MDT