Last checked from Shopify Support official status page 2 min. 31 sec. ago
Ecommerce platform for businesses to start, grow, and manage online sales.
Shopify Support not working for you?
Report an issueThis chart represents Shopify Support service health over the last 24 hours, with data points collected every 15 minutes based on issue reports, page visits, and signal strength. Sign up for free to see more Shopify Support status data.
View and upvote the most commonly reported Shopify Support issues to help us better indicate the service status.
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Since March 17, 2015, StatusGator has been monitoring Shopify Support outages, downtime, and service disruptions to provide comprehensive insights into its status history. Over the years, we've tracked and logged service outages and problems reported on the official Shopify Status Page.
Follow the recent outages and downtime for Shopify Support in the table below. If you're experiencing a problem now, check the current Shopify Support status or report it.
| Incident Name | Duration | Started | Severity |
|---|---|---|---|
|
OpenAI is having an outage that is affecting our help center chat assistant
|
1h 35m |
Warn
|
|
|
Some merchants may not be able to access the Help Center as expected
|
1h 5m |
Warn
|
|
|
OpenAI is having an outage that is affecting our help center chat assistant
|
55m |
Down
|
|
|
Chat support and help.shopify.com unavailable
|
20m |
Down
|
|
|
Live Chats are experiencing some Issue
|
50m |
Warn
|
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Stay updated with instant alerts for Shopify Support outages by signing up now!
With features designed to cover all your needs for monitoring and communicating outages or downtime, StatusGator keeps your team connected and informed. Stay updated on Shopify Support outages, potential problems, and its current status in real-time, ensuring you're always prepared to act.
StatusGator monitors over 4,000 cloud services, hosted applications, and websites. Just add what you need to the list, and we'll automatically aggregate their statuses into a single page. You'll receive notifications for any issues affecting you and your page subscribers.
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Start monitoring for freeShopify Support (Ecommerce platform for businesses to start, grow, and manage online sales) is a an eCommerce and Web Hosting solution that StatusGator has been monitoring since March 2015. Over the past almost 10 years, we have collected data on on more than 2,345 outages that affected Shopify Support users. When Shopify Support publishes downtime on their status page, they do so across 9 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
If you're wondering, "Is Shopify Support down?", or need to know its current status, we've got you covered. Our platform tracks every reported outage, performance issue, and maintenance window to ensure you're informed. Whether Shopify Support is experiencing a problem now or has recently resolved one, our detailed history keeps you updated.
More than 800 StatusGator users monitor Shopify Support to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular eCommerce services monitored on our platform. We've sent more than 175,700 notifications to our users about Shopify Support incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
If we detect a potential Shopify Support outage or other issue before it was reported on the official status page we will send an Early Warning Signal notification to StatusGator subscribers. We can often detect issues before they are officially acknowledged by the provider, giving you a head start on resolving any potential problems.
If Shopify Support is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when Shopify Support is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
Shopify Support posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Shopify Support enters a pre-planned maintenance window, keeping you up to date.
When Shopify Support posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
When Shopify Support has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.
Because Shopify Support has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you whenever a particular component is down. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Stay updated with instant alerts for Shopify Support outages by signing up now!
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