Last checked from Shopify Support official status page 1 min. 57 sec. ago
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Report an issueThis chart represents Shopify Support service health over the last 24 hours, with data points collected every 15 minutes based on issue reports, page visits, and signal strength. Sign up for free to see more Shopify Support status data.
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We've been monitoring Shopify Support outages since March 17, 2015. Here's the history of service outages we've observed from the Shopify Support Status Page
Follow the recent outages and downtime for Shopify Support in the table below.
| Incident Name | Duration | Started | Severity |
|---|---|---|---|
|
Chat support and help.shopify.com unavailable
|
20m |
Down
|
|
|
Live Chats are experiencing some Issue
|
50m |
Warn
|
|
|
Merchants encountering error messages within their admins
|
45m |
Down
|
|
|
Some Merchants are Unable to access shopify.com
|
10m |
Maint
|
|
|
Some Merchants are Unable to access shopify.com
|
20m |
Warn
|
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Stay updated with instant alerts for Shopify Support outages by signing up now!
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Easily notify your end-users of outages using a customizable status page. Display cloud services or websites, as well as any custom monitors you add manually. Create multiple status pages tailored to different needs, customize them, and embed them for maximum effectiveness.
Start monitoring for freeShopify Support is an eCommerce and Web Hosting solution that StatusGator has been monitoring since March 2015. Over the past over 9 years, we have collected data on on more than 2,288 outages that affected Shopify Support users. When Shopify Support publishes downtime on their status page, they do so across 9 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
More than 800 StatusGator users monitor Shopify Support to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular ecommerce services monitored on our platform. We've sent more than 170,100 notifications to our users about Shopify Support incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
If Shopify Support is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when Shopify Support is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
Shopify Support posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Shopify Support enters a pre-planned maintenance window, keeping you up to date.
When Shopify Support posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
When Shopify Support has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.
Because Shopify Support has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Stay updated with instant alerts for Shopify Support outages by signing up now!
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