Is Shopify Support down?
Current Shopify Support status is UP

If Shopify Support is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Shopify Support is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Shopify Support posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Shopify Support enters a pre-planned maintenance window, keeping you up to date.

Shopify Support does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate Shopify Support maintenance events into your unified calendar.

When Shopify Support posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Shopify Support has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Shopify Support has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.