2025: The year of the global cloud outage
Last checked from Shopify Support official status page 4 min. 49 sec. ago
Ecommerce platform for businesses to start, grow, and manage online sales.
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Report an outageStatusGator last checked the status of Shopify on and the service was operational. There have been 2 user-submitted reports of outages in the past 24 hours.
This chart represents Shopify Support service health over the last 24 hours, with data points collected every 15 minutes based on issue reports, page visits, and signal strength. Sign up for free to see more Shopify Support status data.
View and upvote the most commonly reported Shopify Support issues to help us better indicate the service status.
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Report an outageSee recent outage reports from real Shopify Support users
1 outage reports in the last 24 hours
Arges, Romania
Other
about 13 hours ago
about 13 hours ago
Explore our interactive Shopify Support outage map to monitor real-time incidents and service issues across the globe. This dynamic map highlights regions around the world affected by recent Shopify outages, giving you a clear view of performance and downtime trends.
Top reported Shopify outage locations, last 24 hours:
StatusGator detects outages before they are officially acknowledged by providers. Here are some recent Shopify disruptions that StatusGator customers knew about before the rest of the world:
This rating evaluates how quickly Shopify acknowledges incidents, the consistency of updates, and whether reported issues align with actual service disruptions experienced by users. Learn more.
Avg. delay 30 - 120 min
This rating evaluates how quickly Shopify acknowledges incidents, the consistency of updates, and whether reported issues align with actual service disruptions experienced by users. Learn more.
Avg. delay < 15 min
Avg. delay 15 - 30 min
Avg. delay 30 - 120 min
Avg. delay 2 - 4 hrs
Avg. delay >= 4 hrs
| Incident description | Duration | StatusGator detected | Officially acknowledged |
|---|---|---|---|
| Service unavailable due to server errors | 1h 14m |
25m later
|
|
| Admin dashboard and backend not loading | 3h 57m |
12m later
|
|
| Service unavailable or slow due to backend issues | 1h 22m |
Never acknowledged
|
|
| Analytics and admin dashboard unavailable. | 19m |
Never acknowledged
|
|
| Shopify and Shopify Admin CLI not accessible | 18m |
Never acknowledged
|
|
| Server downtime affecting access and login. | 5m |
Never acknowledged
|
|
| Admin page unavailable due to server errors | 12m |
Never acknowledged
|
|
| Login and backend access issues | 7h 36m |
Never acknowledged
|
|
| Website not loading | 50m |
4m later
|
|
| Admin login and connection issues | 19m |
Never acknowledged
|
Follow the recent outages and downtime for Shopify Support in the table below. If you're experiencing a problem now, check the current Shopify Support status or report it.
| Incident Name | Duration | Started | Severity |
|---|---|---|---|
|
Interruption in service
|
55m |
Down
|
|
|
Some merchants encountering error messages within their admins
|
12h 35m |
Warn
|
|
|
Some merchants are currently unable to contact our support teams through the Help Center due to technical issues
|
50m |
Warn
|
|
|
Live chat support temporarily unavailable due to issue with tooling provider Twilio
|
30m |
Warn
|
|
|
Some users are unable to connect with Live Support
|
5h 5m |
Warn
|
Stay updated with instant alerts for Shopify Support outages by signing up now!
You can also monitor any service or website on your status page
Stay updated with instant alerts for Shopify Support outages by signing up now!
With features designed to cover all your needs for monitoring and communicating outages or downtime, StatusGator keeps your team connected and informed. Stay updated on Shopify Support outages, potential problems, and its current status in real-time, ensuring you're always prepared to act.
StatusGator monitors over 7,030 cloud services, hosted applications, and websites. Just add what you need to the list, and we'll automatically aggregate their statuses into a single page. You'll receive notifications for any issues affecting you and your page subscribers.
StatusGator monitors all of your services and websites and sends your team instant notifications when they go down. Stay abreast of issues that affect your team with notifications: in email, Slack, Teams, or wherever your team communicates.
Easily notify your end-users of outages using a customizable status page. Display cloud services or websites, as well as any custom monitors you add manually. Create multiple status pages tailored to different needs, customize them, and embed them for maximum effectiveness.
Shopify Support (Ecommerce platform for businesses to start, grow, and manage online sales) is a an eCommerce and Web Hosting solution that StatusGator has been monitoring since March 2015. Over the past almost 11 years, we have collected data on on more than 2,570 outages that affected Shopify Support users. When Shopify Support publishes downtime on their status page, they do so across 9 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
If you're wondering, "Is Shopify Support down?", or need to know its current status, we've got you covered. Our platform tracks every reported outage, performance issue, and maintenance window to ensure you're informed. Whether Shopify Support is experiencing a problem now or has recently resolved one, our detailed history keeps you updated.
More than 900 StatusGator users monitor Shopify Support to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular eCommerce services monitored on our platform. We've sent more than 202,000 notifications to our users about Shopify Support incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
If we detect a potential Shopify Support outage or other issue before it was reported on the official status page we will send an Early Warning Signal notification to StatusGator subscribers. We can often detect issues before they are officially acknowledged by the provider, giving you a head start on resolving any potential problems.
If Shopify Support is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when Shopify Support is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
Shopify Support posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Shopify Support enters a pre-planned maintenance window, keeping you up to date.
When Shopify Support posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
When Shopify Support has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.
Because Shopify Support has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you whenever a particular component is down. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Stay updated with instant alerts for Shopify Support outages by signing up now!
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