Is TOPdesk US1 SaaS hosting location down?
Current TOPdesk US1 SaaS hosting location status is UP

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 15, 2024 - 08:00 CET

Investigating - We are currently experiencing problems on the US1 hosting location. As a result your TOPdesk environment may not be available, or you may not be able to login.We are aware of the problem and are working on a solution.To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 03 2402. Mar 07, 2024 - 03:49 CET

Monitoring - The cause has been identified and our engineers are gradually rolling out a fix for all datacenters.This issue only affected the interface and the scheduled imports should be running without an issue.We expect this fix to be activated for all datacenters in approximately 1 hour.We are now monitoring and next update will be in 30 minutes. Jan 04, 2024 - 13:22 CET

Investigating - We are currently experiencing problems on our US hosting locationAs a result your TOPdesk environment may not be available.We are aware of the problem and are working on a solution.Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved. E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR23 11 4943. Nov 17, 2023 - 10:48 CET

Update - After monitoring the situation we can now conclude that the issues with our messaging system are resolved and that action sequences are operational againStarting tonight, over the course of the next 2 days, we will migrate all eligible environments to the new messaging system. We expect this action will mitigate the main issues with messaging and action sequences that have occurred over the past period for those environments. We will continue to monitor the situation and keep this major open for further investigations and until mitigations has been successfully implemented. Oct 02, 2023 - 15:59 CEST