Is UserTesting down?
Current UserTesting status is UP

We checked the official UserTesting Status Page 2 min. 37 sec. ago. Learn more
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Recent UserTesting Outages and Issues

Follow the recent outages and downtime for UserTesting in the table below.

Start Time

Type

Length

Message

Details

February 23, 2024 18:26 UTC

WARN

15 minutes

US Region - Issues loading the results for some studies

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Start Time

February 23, 2024 18:26 UTC

Type WARN
Affected Components

Manage - Login

Message

US Region - Issues loading the results for some studies

Details

Update - [US Region] We continue to work on mitigating the issues. There might be intermittent issues accessing the platform as part of the mitigation efforts for a few minutes but the service should be back working really soon. Apologies for the inconvenience. Feb 23, 2024 - 18:26 UTC

February 23, 2024 14:26 UTC

WARN

about 4 hours

US Region - Issues loading the results for some studies

See more
Start Time

February 23, 2024 14:26 UTC

Type WARN
Affected Components

Analysis & Results - Ratios & Responses

Message

US Region - Issues loading the results for some studies

Details

Investigating - [US Region] We are getting some reports of issues loading the results of some studies. Our team is investigating and will update as soon as we have more information. Apologies for the inconvenience. Feb 23, 2024 - 14:24 UTC

February 12, 2024 10:01 UTC

WARN

5 minutes

Issues accessing the platform and taking studies

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Start Time

February 12, 2024 10:01 UTC

Type WARN
Affected Components

Analysis & Results - Video Player

Manage - Login

Message

Issues accessing the platform and taking studies

Details

Update - The access to the platform and analysis of results is available now. We are still working to restore the service when taking studies. Feb 12, 2024 - 09:57 UTC

February 12, 2024 09:56 UTC

WARN

5 minutes

Issues accessing the platform and taking studies

See more
Start Time

February 12, 2024 09:56 UTC

Type WARN
Affected Components

Manage - Login

Analysis & Results - Video Player

Collect - Unmoderated research methods

Message

Issues accessing the platform and taking studies

Details

Identified - We have received reports of issues accessing the platform and taking studies this morning. We are working on recovering all services.Apologies for the inconvenience. Feb 12, 2024 - 09:56 UTC

December 08, 2023 02:56 UTC

DOWN

about 7 hours

Unable to log into UserZoom Manager

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Start Time

December 08, 2023 02:56 UTC

Type DOWN
Affected Components

Manage - Login

Message

Unable to log into UserZoom Manager

Details

Investigating - We are currently investigating this issue. Dec 08, 2023 - 02:52 UTC

UserTesting Components and Services

View details of the current UserTesting status below.

Name

Status

Details

UserTesting Data Exports

UP See more

UserTesting Emails & Notifications

UP See more

UserTesting Firefox extension

UP See more

UserTesting Google Chrome extension

UP See more

UserTesting Joining a session

UP See more

UserTesting Login

UP See more

UserTesting Moderated in session experience

UP See more

UserTesting Ratios & Responses

UP See more

UserTesting ResearchOps (session calendar)

UP See more

UserTesting Selecting a time to participate

UP See more

UserTesting Study Builder

UP See more

UserTesting Study recruitment by Recruit Your Own

UP See more

UserTesting Study Recruitment by UserZoom

UP See more

UserTesting Templates

UP See more

UserTesting Transcripts

UP See more

UserTesting Unmoderated research methods

UP See more

UserTesting User Management

UP See more

UserTesting UserZoom Academy

UP See more

UserTesting UserZoom HelpCenter

UP See more

UserTesting UserZoom Live Android App

UP See more

UserTesting UserZoom Live iOS App

UP See more

UserTesting UserZoom Surveys Android App

UP See more

UserTesting UserZoom Surveys iOS App

UP See more

UserTesting Video Player

UP See more

No outages or status changes in the last 24 hours

UserTesting status, last 24 hours:

10:00 AM
4:00 PM
10:00 PM
4:00 AM
10:00 AM
10:00 AM
10:00 PM
10:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

UserTesting Outage and Status History

We've been monitoring UserTesting outages since November 24, 2023.
Here's the history of service outages we've observed from the UserTesting Status Page:

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our UserTesting Status Page Integration

UserTesting is a Video and Communications solution that StatusGator has been monitoring since November 2023. Over the past 5 months, we have collected data on on outages that affected UserTesting users. When UserTesting publishes downtime on their status page, they do so across 24 components and 6 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor UserTesting to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If UserTesting is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when UserTesting is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

UserTesting posts separate notifications for planned maintenance work. StatusGator will notify subscribers when UserTesting enters a pre-planned maintenance window, keeping you up to date.

Since UserTesting publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When UserTesting posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When UserTesting has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because UserTesting has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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