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Current xMatters status is UP

We checked the official xMatters Status Page 4 min. 10 sec. ago. Learn more
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Recent xMatters Outages and Issues

Follow the recent outages and downtime for xMatters in the table below.

Start Time

Type

Length

Message

Details

May 13, 2024 17:51 UTC

WARN

35 minutes

Issue Discovered - Service disruption in Asia Pacific Region - Multiple Services

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Start Time

May 13, 2024 17:51 UTC

Type WARN
Affected Components

Asia Pacific - Integration Platform

Asia Pacific - API

Message

Issue Discovered - Service disruption in Asia Pacific Region - Multiple Services

Details

Update - We are continuing to work on a fix for this issue. May 13, 2024 - 10:47 PDT

May 13, 2024 17:26 UTC

WARN

25 minutes

Issue Discovered - Service disruption in Asia Pacific Region - Multiple Services

See more
Start Time

May 13, 2024 17:26 UTC

Type WARN
Affected Components

Asia Pacific - Conferencing

Asia Pacific - Email Notifications

Asia Pacific - SMS Notifications

Message

Issue Discovered - Service disruption in Asia Pacific Region - Multiple Services

Details

Update - We are continuing to work on a fix for this issue. May 13, 2024 - 10:22 PDT

May 13, 2024 17:06 UTC

WARN

20 minutes

Issue Discovered - Service disruption in Asia Pacific Region - Multiple Services

See more
Start Time

May 13, 2024 17:06 UTC

Type WARN
Affected Components

Asia Pacific - Web Interface

Asia Pacific - Integration Platform

Asia Pacific - API

Asia Pacific - Mobile App

Message

Issue Discovered - Service disruption in Asia Pacific Region - Multiple Services

Details

Identified - The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented. May 13, 2024 - 10:06 PDT

May 09, 2024 00:01 UTC

WARN

5 days

Voice calls to China blocked by carriers

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Start Time

May 09, 2024 00:01 UTC

Type WARN
Affected Components

Europe, Middle East, and Africa - API

Europe, Middle East, and Africa - Web Interface

Europe, Middle East, and Africa - Email Notifications

Europe, Middle East, and Africa - SMS Notifications

Europe, Middle East, and Africa - Voice Notifications

Europe, Middle East, and Africa - Conferencing

Europe, Middle East, and Africa - Integration Platform

Europe, Middle East, and Africa - Mobile App

Message

Voice calls to China blocked by carriers

Details

Update - We are finalizing the technical solution we identified in October and working through the last of the product and architecture updates required. With the current code freezes in place until the end of the year and a reduced availability of some resources over the upcoming holiday season, our new expected implementation date is early in 2024. Dec 21, 2023 - 10:57 PST

May 08, 2024 16:11 UTC

WARN

about 8 hours

xMatters database upgrades - EMEA region

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Start Time

May 08, 2024 16:11 UTC

Type WARN
Affected Components

Europe, Middle East, and Africa - Integration Platform

Europe, Middle East, and Africa - API

Europe, Middle East, and Africa - Mobile App

Europe, Middle East, and Africa - Web Interface

Europe, Middle East, and Africa - Email Notifications

Europe, Middle East, and Africa - SMS Notifications

Europe, Middle East, and Africa - Voice Notifications

Europe, Middle East, and Africa - Conferencing

Message

xMatters database upgrades - EMEA region

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 08, 2024 - 09:00 PDT

2024-05-14 03:47:26 UTC UTC

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2024-05-14 03:47:26 UTC UTC

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2024-05-14 03:47:26 UTC UTC

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2024-05-14 03:47:26 UTC UTC

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2024-05-14 03:47:26 UTC UTC

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Sign Up for More xMatters History

StatusGator has almost 4 years of xMatters status history.

xMatters Components and Services

View details of the current xMatters status below.

Name

Status

Details

xMatters API

UP See more

xMatters Conferencing

UP See more

xMatters Email Notifications

UP See more

xMatters Integration Platform

UP See more

xMatters Mobile App

UP See more

xMatters SMS Notifications

UP See more

xMatters Voice Notifications

UP See more

xMatters Web Interface

UP See more

3 status changes in the last 24 hours

xMatters status, last 24 hours:

4:00 AM
10:00 AM
4:00 PM
10:00 PM
4:00 AM
4:00 AM
4:00 PM
4:00 AM
  • Up: 23 hours

  • Warn: 1 hour

  • Down: 0 minutes

  • Maintenance: 0 minutes

xMatters Outage and Status History

We've been monitoring xMatters outages since July 30, 2020.
Here's the history of service outages we've observed from the xMatters Status Page:

Instant enriched data from
3,590 status pages

About Our xMatters Status Page Integration

xMatters is a Monitoring and IT solution that StatusGator has been monitoring since July 2020. Over the past almost 4 years, we have collected data on on more than 48 outages that affected xMatters users. When xMatters publishes downtime on their status page, they do so across 24 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor xMatters to get notified when it's down, is under maintenance, or has an outage. We've sent more than 100 notifications to our users about xMatters incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If xMatters is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when xMatters is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

xMatters posts separate notifications for planned maintenance work. StatusGator will notify subscribers when xMatters enters a pre-planned maintenance window, keeping you up to date.

Since xMatters publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When xMatters posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When xMatters has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because xMatters has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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