Is Zendesk Agent Experience down?
Current Zendesk Agent Experience status is UP

We checked the official Zendesk Agent Experience Status Page 2 min. 0 sec. ago. Learn more
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Recent Zendesk Agent Experience Outages and Issues

Follow the recent outages and downtime for Zendesk Agent Experience in the table below.

Start Time

Type

Length

Message

Details

March 21, 2024 02:01 UTC

WARN

ongoing

Issues with favicon indexing in Google

See more
Start Time

March 21, 2024 02:01 UTC

Type WARN
Affected Components

Support - Macros

Support - Social Channels

Support - Sell (via Support)

Support - Apps Marketplace

Support - Ticketing

Support - Views

Support - Triggers & Automations

Support - SLAs

Support - Mobile Apps

Support - Support SDK

Support - Web Widget

Support - Misc

Support - API

Support - Apps

Support - Explore (via Support)

Support - Sunshine (via Support)

Support - Agent Workspace (via Support)

Support - Zendesk Advocacy Widget (via support)

Support - Agent Experience

Support - Sunco (via Support)

Support - Search

Support - Email

Support - Chat (via Support)

Support - Talk (via Support)

Message

Issues with favicon indexing in Google

Details

Our team has been working tirelessly to identify a potential fix for the ongoing favicon display issues that have been affecting various search engine results for multiple customers’ Help Centers. We are currently finalizing the details of a possible fix and, pending a thorough review, we aim to deploy it by tomorrow. While we continue testing its effectiveness, we remain cautiously optimistic. We will keep you informed of any new developments. We appreciate your continued patience and cooperation as we diligently work to resolve this issue.

March 20, 2024 21:02 UTC

WARN

about 5 hours

Incorrect "failed payment" errors and Issues with favicon indexing in Google

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Start Time

March 20, 2024 21:02 UTC

Type WARN
Affected Components

Support - Macros

Support - Social Channels

Support - Sell (via Support)

Support - Search

Support - Email

Support - Chat (via Support)

Support - Talk (via Support)

Support - Explore (via Support)

Support - Sunshine (via Support)

Support - Agent Workspace (via Support)

Support - Ticketing

Support - Views

Support - Triggers & Automations

Support - SLAs

Support - Mobile Apps

Support - Support SDK

Support - Web Widget

Support - Misc

Support - API

Support - Apps

Support - Apps Marketplace

Support - Zendesk Advocacy Widget (via support)

Support - Agent Experience

Support - Sunco (via Support)

Message

Incorrect "failed payment" errors and Issues with favicon indexing in Google

Details

We are investigating reports of customers receiving an incorrect "failed payment" error despite their accounts being in good standing. We will provide another update when we have more information to share.

March 05, 2024 04:36 UTC

WARN

16 days

Merge organization (beta) feature temporarily disabled

See more
Start Time

March 05, 2024 04:36 UTC

Type WARN
Affected Components

Support - Support SDK

Support - Misc

Support - Talk (via Support)

Support - Explore (via Support)

Support - Sell (via Support)

Support - Sunshine (via Support)

Support - Agent Workspace (via Support)

Support - Social Channels

Support - Sunco (via Support)

Chat - Dashboard

Chat - Chat Widget

Chat - Static Assets

Chat - Mobile Apps

Chat - Chat SDK

Chat - Misc

Chat - API

Chat - Chat Conversation API

Chat - Zendesk Advocacy Widget (via chat)

Support - API

Support - Triggers & Automations

Support - Apps

Support - Apps Marketplace

Support - Search

Support - Macros

Support - Agent Experience

Support - Mobile Apps

Support - Zendesk Advocacy Widget (via support)

Support - Email

Support - Chat (via Support)

Support - Web Widget

Support - Views

Support - SLAs

Message

Merge organization (beta) feature temporarily disabled

Details

Due to a recently introduced software defect that has caused some closed tickets to be unintentionally be updated, we have temporarily disabled the merge organization feature (beta). We will provide an update once we're able to identify the root cause and fix the underlying issue, until then the merge organization feature will remain disabled indefinitely.

March 05, 2024 02:41 UTC

WARN

about 2 hours

Errors and performance issues across multiple pods with Zendesk Support and Merge organization (beta) feature temporarily disabled

See more
Start Time

March 05, 2024 02:41 UTC

Type WARN
Affected Components

Support - Talk (via Support)

Support - Explore (via Support)

Support - Sell (via Support)

Support - Sunshine (via Support)

Support - Agent Workspace (via Support)

Support - Social Channels

Support - Sunco (via Support)

Chat - Dashboard

Chat - Chat Widget

Chat - Static Assets

Chat - Mobile Apps

Chat - Chat SDK

Chat - Misc

Chat - API

Chat - Chat Conversation API

Chat - Zendesk Advocacy Widget (via chat)

Support - API

Support - Triggers & Automations

Support - Misc

Support - Apps

Support - Apps Marketplace

Support - Search

Support - Macros

Support - Agent Experience

Support - Mobile Apps

Support - Zendesk Advocacy Widget (via support)

Support - Support SDK

Support - Email

Support - Chat (via Support)

Support - Web Widget

Support - Views

Support - SLAs

Message

Errors and performance issues across multiple pods with Zendesk Support and Merge organization (beta) feature temporarily disabled

Details

We are investigating reports of errors and performance issues in Support on multiple pods. More information to come shortly.

February 26, 2024 18:26 UTC

DOWN

about 3 hours

Issues accessing product on Pod 29

See more
Start Time

February 26, 2024 18:26 UTC

Type DOWN
Affected Components

Talk - Inbound Calls

Support - SLAs

Support - Apps

Chat - Dashboard

Chat - Chat Widget

Support - Apps Marketplace

Support - Search

Support - Agent Experience

Support - API

Support - Talk (via Support)

Support - Ticketing

Support - Triggers & Automations

Support - Mobile Apps

Support - Support SDK

Support - Web Widget

Support - Email

Support - Chat (via Support)

Support - Explore (via Support)

Support - Sell (via Support)

Support - Sunshine (via Support)

Support - Agent Workspace (via Support)

Support - Zendesk Advocacy Widget (via support)

Support - Macros

Support - Social Channels

Support - Sunco (via Support)

Guide - Articles / Knowledge Base

Guide - Community

Guide - Misc

Guide - API

Guide - Search

Guide - Requests / Request Form

Chat - Static Assets

Chat - Mobile Apps

Chat - Chat SDK

Chat - API

Chat - Chat Conversation API

Chat - Zendesk Advocacy Widget (via chat)

Talk - Outbound Calls

Talk - Call Recordings / Transcriptions

Talk - API

Talk - Zendesk Advocacy Widget (via talk)

Talk - Call Greetings

Talk - Digital Calls

Sell - Web Interface

Sell - Mobile Synchronization

Sell - Email Service

Sell - Data Import Service

Sell - Search Service

Sell - API

Sell - Misc

Sell - Apps

Sell - Zendesk Advocacy Widget (via sell)

Sunshine Platform - Custom Objects

Sunshine Platform - Events and Profiles

Sunshine Platform - Sandbox

Sunshine Platform - Webhooks

Sunshine Platform - Marketplace

Sunshine Platform - API Dashboard

Sunshine Platform - ZIS (Zendesk Integration Services)

Sunshine Platform - AWS Eventbridge Connector

Sunshine Platform - Incremental Ticket & Event Export API

Sunshine Platform - Developer Portal

Sunshine Conversations - Dashboard

Sunshine Conversations - Hosted WhatsApp API Clients

Sunshine Conversations - SDKs

Sunshine Conversations - Third-Party Channels

Sunshine Conversations - Misc

Services - Billing

Services - Answer Bot

Services - Admin Center

Talk - Text Messages

Sell - Voice Service

Guide - Zendesk Advocacy Widget (via guide)

Support - Views

Services - Insights / GoodData

Sunshine Conversations - Core API & Webhooks

Chat - Misc

Support - Misc

Talk - Misc

Talk - Talk Settings

Sell - Apps Marketplace

Message

Issues accessing product on Pod 29

Details

We are investigating an issue that is impacting a subset of customers on Pod 29, causing access issues and preventing use of the product. We will provide further updates soon.

2024-04-27 17:55:57 UTC UTC

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2024-04-27 17:55:57 UTC UTC

STATUS

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2024-04-27 17:55:57 UTC UTC

STATUS

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2024-04-27 17:55:57 UTC UTC

STATUS

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2024-04-27 17:55:57 UTC UTC

STATUS

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Sign Up for More Zendesk Agent Experience History

StatusGator has over 7 years of Zendesk Agent Experience status history.

No outages or status changes in the last 24 hours

Zendesk Agent Experience status, last 24 hours:

6:00 PM
12:00 AM
6:00 AM
12:00 PM
6:00 PM
6:00 PM
6:00 AM
6:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

Zendesk Agent Experience Outage and Status History

We've been monitoring Zendesk Agent Experience outages since January 7, 2017.
Here's the history of service outages we've observed from the Zendesk Agent Experience Status Page:

Instant enriched data from
3,580 status pages

About Our Zendesk Agent Experience Status Page Integration

Zendesk Agent Experience is a CRM solution that StatusGator has been monitoring since January 2017. Over the past over 7 years, we have collected data on on more than 10,152 outages that affected Zendesk Agent Experience users. When Zendesk Agent Experience publishes downtime on their status page, they do so across 93 components and 10 groups using 3 different statuses: up, warn, and down which we use to provide granular uptime metrics and notifications.

More than 500 StatusGator users monitor Zendesk Agent Experience to get notified when it's down or has an outage. This makes it one of the most popular crm services monitored on our platform. We've sent more than 182,100 notifications to our users about Zendesk Agent Experience incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Zendesk Agent Experience is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Zendesk Agent Experience is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Zendesk Agent Experience does not post separate notifications for planned maintenance work so we are unable to send notifications when maintenance windows begin. If you need Zendesk Agent Experience maintenance notifications, please email us.

Zendesk Agent Experience does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate Zendesk Agent Experience maintenance events into your unified calendar.

When Zendesk Agent Experience posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Zendesk Agent Experience has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Zendesk Agent Experience has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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