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Is Branch Down?
Current Branch Status: up

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Status History

We've been monitoring Branch since August 6, 2018. Here's the history of service outages we've observed from the Branch status page:

Recent Branch Outages and Issues

Follow the recent outages and downtime for Branch in the table below.

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StatusGator has over 2 years of Branch status history.

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Start Time Type Length Message Details
October 30, 2020 11:20 UTC WARN about 1 hour High error rates when accessing Analytics on Branch Dashboard Investigating - We are experiencing high error rates while trying to load analytics on the Branch...
August 20, 2020 00:25 UTC WARN about 3 hours Dashboard Analytics reduced SR Investigating - Around 4:45pm PT, AWS suffered from a data center issue. Engineering is assessing...
August 07, 2020 16:50 UTC DOWN about 1 hour (ongoing) API Latency Issue Update - We are continuing to investigate and monitor a platform issue impacting the Branch API. ...
August 07, 2020 16:10 UTC WARN 40 minutes (ongoing) API Latency Issue Monitoring - Following up from the earlier Aug 7, 2020 incident Engineering is continuing to inve...
August 07, 2020 16:00 UTC WARN 5 minutes (ongoing) API Latency Issue Monitoring - Following up from the earlier Aug 7, 2020 incident Engineering is continuing to inve...
2021-01-22 16:33:49 +0000 UTC UNKNOWN X minutes Information, go, about, question, the, in, downtime, here, and will so, will, details, outage, each, displayed, see, in, sign, Details, downtime, be, to, more, information, and, in, here, about, once, of, sign, and you
2021-01-22 16:33:49 +0000 UTC UNKNOWN X minutes go, here, about, will, question, downtime, Information, the, and in about, here, once, sign, see, details, in, to, information, so, and, of, more, downtime, Details, be, you, sign, will, displayed, in, each, and outage
2021-01-22 16:33:49 +0000 UTC UNKNOWN X minutes question, will, downtime, the, in, about, go, here, and Information will, downtime, see, and, once, be, so, Details, you, each, outage, in, displayed, details, sign, in, about, sign, of, to, more, here, and information
2021-01-22 16:33:49 +0000 UTC UNKNOWN X minutes in, question, the, downtime, will, go, Information, here, and about displayed, once, be, details, Details, sign, and, more, each, here, sign, outage, you, about, so, in, downtime, see, of, will, information, to, and in
2021-01-22 16:33:50 +0000 UTC UNKNOWN X minutes in, Information, about, downtime, question, the, go, here, and will information, in, will, each, sign, details, be, you, to, about, more, Details, here, see, once, displayed, and, downtime, of, in, so, outage, and sign

Supported Features

We support the following features in our integration with the Branch status page:

  • Down Notifications

    If Branch is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when Branch is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    Branch posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Branch enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring

    If Branch publishes praoctive maintenance events on their status page, StatusGator will collect information about these events. Proactive maintenance events can be viewed within StatusGator and optional reminders of maintenance events can be configured to notification channels.

  • Status Overview

    When Branch posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When Branch has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because Branch has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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FAQ

Is Branch down today?

According to its status page Branch is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Branch is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Branch is having issues?

There are two main options: You can check the Branch status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Branch status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Branch status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Branch customer support while checking everything on your side. You can also try Tweeting at them via @branchmetrics on Twitter. Or visit their official status page or website:

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