Is Branch Down? Current Branch Status: up

Notification Frequency

  • Averages less than 1 per day:
  • There were 3 WARN notices last 30 days
  • There were 0 DOWN notices last 30 days

Status History

We've been monitoring Branch since August 6, 2018. Here's the history of service outages we've observed from the Branch status page:

Recent Branch Outages and Issues

Follow the recent outages and downtime for Branch in the table below.

Start Time Type Length Message Details
July 24, 2020 15:15 UTC WARN about 1 hour Brief Impact to Branch API Investigating - Beginning this morning (PDT), we have been experiencing slight API error rates. O...
July 22, 2020 00:45 UTC WARN 5 minutes Impact to Branch Dashboard Investigating - We are aware of an issue currently impacting the Branch dashboard. Our engineerin...
July 20, 2020 16:30 UTC WARN 30 minutes Platform Stability Issues Investigating - Beginning around 8:55 am PDT, we are experiencing high API error rates. Our engin...
July 04, 2020 08:45 UTC WARN 40 minutes Partial decrease in link success rates Investigating - Starting around 12:45am PT, we're investigating a slight decrease in link success...
May 12, 2020 13:55 UTC WARN about 7 hours Some Customers May Be Unable to Access Premium Products Investigating - We are experiencing an issue where some customers may be unable to access premium...
April 22, 2020 16:25 UTC DOWN about 1 hour API and Links Issue Update - Links remain stable. TUNE-format links were not impacted. Work on API issue continuing. ...
April 17, 2020 14:00 UTC WARN about 11 hours Increase in failed Webhooks Investigating - We are experiencing issues with our webhook Infrastructure since around 11 PM PT ...
April 16, 2020 20:25 UTC WARN about 2 hours Branch Platform API Issues Investigating - Beginning around 12:25 PT we are encountering high API error rates. Engineering i...
April 05, 2020 17:55 UTC WARN about 2 hours Higher error rates and latency on API gateway Identified - Primary API is back online as of 11.30 PT. We are still seeing errors with the legac...
April 03, 2020 22:20 UTC WARN about 2 hours Attribution Processing/Postback Temporarily Delayed Identified - ETA for processing to resume is currently 5:00pm PT. Apr 3, 16:13 PDT

Supported Features

We support the following features in our integration with the Branch status page:

  • Down Notifications

    If Branch is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when Branch is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    Branch posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Branch enters a pre-planned maintenance window, keeping you up to date.

  • Status Overview

    When Branch posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When Branch has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because Branch has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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FAQ

Is Branch down today?

According to its status page Branch is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Branch is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Branch is having issues?

There are two main options: You can check the Branch status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Branch status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Branch status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Branch customer support while checking everything on your side. You can also try Tweeting at them via @branchmetrics on Twitter.

Branch Down?

Are you experiencing issues with Branch? Please share your issues below and let others know. Sign up above to receive notifications when Branch published outages.

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