Is Cybersource Decision Manager (DM) down?
Current Cybersource Decision Manager (DM) status is UP

Investigating - Cybersource is aware of an issue that is currently affecting transaction search for Business Center and Decision Manager.We are investigating the cause and working urgently to resolve the issue.Impact: Merchants may see slow loading for the Transaction Details and Case Management pages. Reported Start Time: 9/19/2023Next Update: As status changes.We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.Cybersource Support CenterIncident #: INC16881477 Sep 25, 2023 - 18:35 UTC

Update - We have identified the issue and implemented a fix. We are monitoring closely to ensure this fix has worked and the issue has been fully mitigated.Impact: Users may experience issues with REST API. Some REST API Payments responses may no longer include the paymentInformation.tokenizedCard fields. Next Update: When status changesWe regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC16531582 Aug 09, 2023 - 00:48 UTC

Identified - We have identified the issue affecting the Decision Manager System Reports for 27/06/2023 and 28/06/2023 and we appreciate your patience as we work urgently on mitigation.Impact: Merchants may experience missing data for Decision Manager System reports - 27/6 and 28/6. Merchants rely on the Decision Manager System reports to gauge performance.Reported Start Time: 27/06/2023Next Update: As current status changesWe regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.Cybersource Support CenterIncident #:INC16264557 Jun 30, 2023 - 01:21 UTC

Identified - We have identified the issue affecting the case search functionality in Decision Manager Case Management and we appreciate your patience as we work urgently on mitigation.Impact: Users may experience issues with searching for cases which will impact their ability to review and decision orders.Reported Start Time: 18:28 GMT on 6/29/2023Next Update: As the status changesWe regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.Cybersource Support CenterIncident #: INC16277964 Jun 29, 2023 - 23:04 UTC

Update - We have identified an issue affecting the performance of Decision Manager velocity counts and we appreciate your patience as we work urgently on mitigation.Impact: Merchants may notice discrepancies with Decision Manager velocity counts causing related rules to be incorrectly evaluated.Reported Start Time: 15:18 GMT on 05/31/2023Next Update: Within 60 minutesWe regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.Cybersource Support CenterIncident #: INC16093484 May 31, 2023 - 17:38 UTC