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Current Cybersource status is up

We checked the official Cybersource Status Page 2 min. 32 sec. ago. Learn more

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Recent Cybersource Outages and Issues

Follow the recent outages and downtime for Cybersource in the table below.

Start Time

Type

Length

Message

Details

November 21, 2022 06:42 UTC

WARN

5 minutes

Partner Risk Controls Issue

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Start Time

November 21, 2022 06:42 UTC

Type WARN
Affected Components

Risk - Partner Risk Controls

Message

Partner Risk Controls Issue

Details

Identified - We have identified an issue that is currently affecting Partner Risk Controls. We are working urgently to mitigate the issue, and we appreciate your patience. Impact: Users will see Your aggregator or acquirer is not accepting this transaction - CARD_CATEGORY_ECI_REFUSED.Start: 21-Nov-2022 02:55 GMTNext Update: The next update will be sent as soon as further information becomes available or system changes occur.We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.Cybersource Support CenterIncident #: Nov 21, 2022 - 06:39 UTC

November 19, 2022 19:32 UTC

WARN

about 3 hours

Authorization Transactions Failing for Some Issuing BINs

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Start Time

November 19, 2022 19:32 UTC

Type WARN
Affected Components

Payment Gateway Processing - Visa Platform Connect (VPC) Gateways

Message

Authorization Transactions Failing for Some Issuing BINs

Details

Investigating - Cybersource is aware of an issue that is currently affecting authorizations with some Issuing BINs through the VPC processor.We are investigating the cause and working urgently to resolve the issue.Impact: Users will see "Payment processor error Issuer inoperative or some other system problem".Start: 11/19/2022 16:57 GMTNext Update: The next update will be sent as soon as further information becomes available or system changes occur.We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.Cybersource Support CenterIncident #: INC14988919 Nov 19, 2022 - 19:32 UTC

November 19, 2022 08:28 UTC

WARN

about 2 hours

Payer Authentication Rupay Issue

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Start Time

November 19, 2022 08:28 UTC

Type WARN
Affected Components

Risk - Payer Authentication Processing

Message

Payer Authentication Rupay Issue

Details

Investigating - Cybersource is aware of an issue that is currently affecting India Payer Authentication requests on Rupay.We are investigating the cause and working urgently to resolve the issue.Impact: Users may see transaction timeout errors.Start: 11/19/2022 6:40am GMTNext Update: The next update will be sent as soon as further information becomes available or system changes occur.We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.Cybersource Support CenterIncident #: 000489662 Nov 19, 2022 - 08:24 UTC

November 18, 2022 15:13 UTC

WARN

about 4 hours

Enterprise Business Center Login Issue

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Start Time

November 18, 2022 15:13 UTC

Type WARN
Affected Components

Portals - Access/Login - Business Center

Message

Enterprise Business Center Login Issue

Details

Investigating - Cybersource is aware of an issue that is currently affecting the ability to log into the Business Center in both environments.We are investigating the cause and working urgently to resolve the issue.Impact: Users will not be able to log into their Merchant IDs.Next Update: The next update will be sent as soon as further information becomes available or system changes occur.We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.Cybersource Support CenterIncident #: 000488205 Nov 18, 2022 - 15:11 UTC

November 14, 2022 18:52 UTC

DOWN

25 minutes

Errors on HSBC

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Start Time

November 14, 2022 18:52 UTC

Type DOWN
Affected Components

Payment Gateway Processing - HSBC

Message

Errors on HSBC

Details

Investigating - We are currently investigating errors on the HSBC gateway. Processing is seriously degraded on this connection only. Nov 14, 2022 - 18:50 UTC

2022-11-28 00:50:25 UTC UTC

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2022-11-28 00:50:25 UTC UTC

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2022-11-28 00:50:25 UTC UTC

STATUS

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2022-11-28 00:50:25 UTC UTC

STATUS

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2022-11-28 00:50:25 UTC UTC

STATUS

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StatusGator has over 1 year of Cybersource status history.

No outages or status changes in the last 24 hours

Cybersource status, last 24 hours:

1:00 AM
7:00 AM
1:00 PM
7:00 PM
1:00 AM
1:00 AM
1:00 PM
1:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Instant enriched data from
2,570 status pages

Supported Features

We support the following features in our integration with the Cybersource status page:

If Cybersource is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Cybersource is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Cybersource posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Cybersource enters a pre-planned maintenance window, keeping you up to date.

Since Cybersource publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Cybersource posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Cybersource has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Cybersource has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is Cybersource down today?

According to its status page Cybersource is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Cybersource is not working or have outages?

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How can I find out if Cybersource is having issues?

There are two main options: You can check the Cybersource status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Cybersource status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Cybersource status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Cybersource customer support while checking everything on your side. You can also try Tweeting at them via @Cybersource on Twitter. Or visit their official status page or website:

Where do you get the official Cybersource status?

We use the official Cybersource status page. Here are links to their status page and other helpful links.

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