Is FACTS Family App down?
Current FACTS Family App status is UP

We checked the official FACTS Family App Status Page 1 min. 16 sec. ago. Learn more
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Recent FACTS Family App Outages and Issues

Follow the recent outages and downtime for FACTS Family App in the table below.

Start Time

Type

Length

Message

Details

April 08, 2024 16:00 UTC

WARN

about 1 hour

Performance Issues

See more
Start Time

April 08, 2024 16:00 UTC

Type WARN
Affected Components

Family App

Giving

Message

Performance Issues

Details

We are aware of performance issues impacting FACTS Impact: Giving & Family Mobile App. Resources are currently engaged in identifying and resolving the issue. We apologize for the inconvenience and thank you for your patience.

March 06, 2024 17:05 UTC

WARN

about 1 hour

Performance Issues

See more
Start Time

March 06, 2024 17:05 UTC

Type WARN
Affected Components

Family App

Giving

Message

Performance Issues

Details

We are aware of performance issues impacting FACTS Family and Facts Giving. Resources are currently engaged in identifying and resolving the issue. We apologize for the inconvenience and thank you for your patience.

January 04, 2024 05:25 UTC

WARN

about 3 hours

FACTS Login Errors

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Start Time

January 04, 2024 05:25 UTC

Type WARN
Affected Components

Grant & Aid

Payment Plans

factsmgt.com

Phone Service

Attendance

Report Manager

FACTS SIS

Application

Google Classroom Integration (GCI)

Billing

Classroom

Cafeteria

Lesson Plans

Cash Register

Report Cards

Child Care

Gradebook

Communications

Scheduling

Family Portal

Learning Management System

Medical

Maintenance Manager

Web Forms

Enrollment

Database Tasks

Parent Alert

Family App

School Site

Giving

Message

FACTS Login Errors

Details

Resources are currently investigating user reports of issues logging in to the FACTS platform.

August 15, 2023 20:10 UTC

WARN

about 3 hours

SIS Platform Service Interruption

See more
Start Time

August 15, 2023 20:10 UTC

Type WARN
Affected Components

Payment Plans

School Site

Google Classroom Integration (GCI)

Grant & Aid

Cash Register

Enrollment

Attendance

Billing

Classroom

Cafeteria

Lesson Plans

Report Cards

Child Care

Gradebook

Communications

Scheduling

Family Portal

Report Manager

FACTS SIS

Maintenance Manager

Application

Web Forms

Database Tasks

Parent Alert

Family App

Giving

Message

SIS Platform Service Interruption

Details

Technical Resources are researching a widespread service interruption impacting the SIS platform.

August 15, 2023 16:31 UTC

WARN

29 minutes

Slowness Impacting Admissions and System Configuration

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Start Time

August 15, 2023 16:31 UTC

Type WARN
Affected Components

Payment Plans

School Site

Web Forms

Grant & Aid

Report Manager

Maintenance Manager

Family App

Attendance

Billing

Classroom

Cafeteria

Lesson Plans

Report Cards

Child Care

Gradebook

Family Portal

Cash Register

Message

Slowness Impacting Admissions and System Configuration

Details

Technical Resources are investigating reports of slowness impacting Admissions and System Configuration functionality. An update will be provided as soon as more information is available.

2024-04-16 05:21:50 UTC UTC

STATUS

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2024-04-16 05:21:50 UTC UTC

STATUS

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2024-04-16 05:21:50 UTC UTC

STATUS

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2024-04-16 05:21:50 UTC UTC

STATUS

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2024-04-16 05:21:50 UTC UTC

STATUS

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Sign Up for More FACTS Family App History

StatusGator has over 3 years of FACTS Family App status history.

No outages or status changes in the last 24 hours

FACTS Family App status, last 24 hours:

6:00 AM
12:00 PM
6:00 PM
12:00 AM
6:00 AM
6:00 AM
6:00 PM
6:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

FACTS Family App Outage and Status History

We've been monitoring FACTS Family App outages since December 3, 2020.
Here's the history of service outages we've observed from the FACTS Family App Status Page:

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,570 status pages

About Our FACTS Family App Status Page Integration

FACTS Family App is an Education solution that StatusGator has been monitoring since December 2020. Over the past over 3 years, we have collected data on on more than 159 outages that affected FACTS Family App users. When FACTS Family App publishes downtime on their status page, they do so across 31 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor FACTS Family App to get notified when it's down, is under maintenance, or has an outage. We've sent more than 200 notifications to our users about FACTS Family App incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If FACTS Family App is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when FACTS Family App is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

FACTS Family App posts separate notifications for planned maintenance work. StatusGator will notify subscribers when FACTS Family App enters a pre-planned maintenance window, keeping you up to date.

FACTS Family App does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate FACTS Family App maintenance events into your unified calendar.

When FACTS Family App posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When FACTS Family App has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because FACTS Family App has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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