Is FACTS down?
Current FACTS status is UP

We checked the official FACTS Status Page 3 min. 3 sec. ago. Learn more
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Recent FACTS Outages and Issues

Follow the recent outages and downtime for FACTS in the table below.

Start Time

Type

Length

Message

Details

February 29, 2024 20:00 UTC

WARN

1 day

Chat Support Service Issues

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Start Time

February 29, 2024 20:00 UTC

Type WARN
Affected Components

Chat Support Service

Message

Chat Support Service Issues

Details

We are experiencing intermittent issues with our FACTS Chat feature and are currently working to resolve it. If you experience issues or delays, please contact our Customer Support team at 866-800-6593.

February 28, 2024 16:35 UTC

WARN

about 21 hours

Chat Support Issues

See more
Start Time

February 28, 2024 16:35 UTC

Type WARN
Message

Chat Support Issues

February 15, 2024 16:15 UTC

WARN

6 days

Informational Notice for Payment Plans

See more
Start Time

February 15, 2024 16:15 UTC

Type WARN
Affected Components

Payment Plans

Message

Informational Notice for Payment Plans

Details

We have identified and resolved an issue where duplicate Payment Reminders were mistakenly sent out today. If you received more than one reminder for the same payment, please ignore any duplicates. We assure you this will not lead to multiple withdrawals for the same payment. We apologize for any inconvenience this may have caused and appreciate your understanding.

January 25, 2024 14:45 UTC

WARN

about 1 hour

Service Interuption

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Start Time

January 25, 2024 14:45 UTC

Type WARN
Affected Components

FACTS SIS

Message

Service Interuption

Details

We are aware of a service interruption impacting FACTS SIS. Resources are currently engaged in identifying and resolving the issue. We apologize for the inconvenience and thank you for your patience.

January 11, 2024 22:20 UTC

WARN

about 5 hours

Service Interuption

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Start Time

January 11, 2024 22:20 UTC

Type WARN
Affected Components

Grant & Aid

Payment Plans

Message

Service Interuption

Details

We are aware of a service interruption impacting Enterprise. Resources are currently engaged in identifying and resolving the issue. We apologize for the inconvenience and thank you for your patience.

2024-03-02 04:34:04 UTC UTC

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2024-03-02 04:34:04 UTC UTC

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2024-03-02 04:34:04 UTC UTC

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2024-03-02 04:34:04 UTC UTC

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2024-03-02 04:34:04 UTC UTC

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Sign Up for More FACTS History

StatusGator has about 3 years of FACTS status history.

FACTS Components and Services

View details of the current FACTS status below.

Name

Status

Details

FACTS Application

UP See more

FACTS Attendance

UP See more

FACTS Billing

UP See more

FACTS Cafeteria

UP See more

FACTS Cash Register

UP See more

FACTS Chat Support Service

UP See more

FACTS Child Care

UP See more

FACTS Classroom

UP See more

FACTS Communications

UP See more

FACTS Database Tasks

UP See more

FACTS Enrollment

UP See more

FACTS factsmgt.com

UP See more

FACTS Family App

UP See more

FACTS Family Portal

UP See more

FACTS Giving

UP See more

FACTS Google Classroom Integration (GCI)

UP See more

FACTS Gradebook

UP See more

FACTS Grant & Aid

UP See more

FACTS Learning Management System

UP See more

FACTS Lesson Plans

UP See more

FACTS Maintenance Manager

UP See more

FACTS Medical

UP See more

FACTS Parent Alert

UP See more

FACTS Payment Plans

UP See more

FACTS Phone Service

UP See more

FACTS Report Cards

UP See more

FACTS Report Manager

UP See more

FACTS Scheduling

UP See more

FACTS School Site

UP See more

FACTS SIS

UP See more

FACTS Web Forms

UP See more

No outages or status changes in the last 24 hours

FACTS status, last 24 hours:

5:00 AM
11:00 AM
5:00 PM
11:00 PM
5:00 AM
5:00 AM
5:00 PM
5:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

FACTS Outage and Status History

We've been monitoring FACTS outages since December 3, 2020.
Here's the history of service outages we've observed from the FACTS Status Page:

Instant enriched data from
3,620 status pages

About Our FACTS Status Page Integration

FACTS is an Education solution that StatusGator has been monitoring since December 2020. Over the past about 3 years, we have collected data on on more than 141 outages that affected FACTS users. When FACTS publishes downtime on their status page, they do so across 31 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor FACTS to get notified when it's down, is under maintenance, or has an outage. We've sent more than 100 notifications to our users about FACTS incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If FACTS is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when FACTS is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

FACTS posts separate notifications for planned maintenance work. StatusGator will notify subscribers when FACTS enters a pre-planned maintenance window, keeping you up to date.

FACTS does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate FACTS maintenance events into your unified calendar.

When FACTS posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When FACTS has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because FACTS has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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