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Current Genesys Cloud Americas (US East) status is UP

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Recent Genesys Cloud Americas (US East) Outages and Issues

Follow the recent outages and downtime for Genesys Cloud Americas (US East) in the table below.

Start Time

Type

Length

Message

Details

June 07, 2024 10:08 UTC

WARN

5 minutes

Elevated Error Rates (Global)

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Start Time

June 07, 2024 10:08 UTC

Type WARN
Affected Components

Platform - EMEA (Frankfurt)

Platform - EMEA (London)

Platform - FedRAMP

Platform - EMEA (Zurich)

Platform - EMEA (UAE)

Platform - Asia Pacific (Osaka)

Platform - Americas (Canada)

Platform - Asia Pacific (Tokyo)

Platform - Americas (Sao Paulo)

Platform - Americas (US East)

Platform - Americas (US West)

Platform - Asia Pacific (Mumbai)

Platform - Asia Pacific (Sydney)

Platform - Asia Pacific (Seoul)

Platform - EMEA (Dublin)

Message

Elevated Error Rates (Global)

Details

Identified - Teams have identified root cause and are beginning mitigation steps. Next update 06:30 Eastern. Jun 07, 2024 - 05:53 EDT

June 07, 2024 09:18 UTC

WARN

about 1 hour

Elevated Error Rates (Global)

See more
Start Time

June 07, 2024 09:18 UTC

Type WARN
Affected Components

Platform - Americas (Sao Paulo)

Platform - Americas (US East)

Platform - Americas (US West)

Platform - Americas (Canada)

Platform - Asia Pacific (Tokyo)

Platform - Asia Pacific (Seoul)

Platform - EMEA (Dublin)

Platform - EMEA (Frankfurt)

Platform - EMEA (London)

Platform - FedRAMP

Platform - EMEA (Zurich)

Platform - EMEA (UAE)

Platform - Asia Pacific (Osaka)

Platform - Asia Pacific (Mumbai)

Platform - Asia Pacific (Sydney)

Message

Elevated Error Rates (Global)

Details

Investigating - Teams are investigating Admin ability to set toggle to allow agent to auto answer calls. Jun 07, 2024 - 05:17 EDT

April 29, 2024 20:48 UTC

WARN

about 1 month

Transcription Services: Americas (US West, US East)

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Start Time

April 29, 2024 20:48 UTC

Type WARN
Affected Components

Scripts - Americas (US East)

Message

Transcription Services: Americas (US West, US East)

Details

Update - Impact is limited to US West only. Errors observed in US East were from orgs using Global Media Fabric with cross region requests. We are seeing improvement after implementing mitigation steps. Next update top of the hour. Apr 29, 2024 - 16:43 EDT

April 29, 2024 20:28 UTC

WARN

20 minutes

Transcription Services: Americas (US West, US East)

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Start Time

April 29, 2024 20:28 UTC

Type WARN
Affected Components

Scripts - Americas (US East)

Scripts - Americas (US West)

Message

Transcription Services: Americas (US West, US East)

Details

Identified - Errors affecting transcription services have been identified in the US West and US East regions. Users may be experiencing slow responses or failures. The teams are investigating at this time. Next update top of the hour. Apr 29, 2024 - 16:26 EDT

February 04, 2024 23:33 UTC

WARN

about 2 hours

Elevated Error Rates Impacting Agent-UI

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Start Time

February 04, 2024 23:33 UTC

Type WARN
Affected Components

Platform - Americas (US East)

Platform - Americas (US West)

Platform - Americas (Canada)

Platform - Asia Pacific (Mumbai)

Platform - EMEA (Dublin)

Platform - Americas (Sao Paulo)

Platform - Asia Pacific (Sydney)

Platform - Asia Pacific (Tokyo)

Platform - Asia Pacific (Seoul)

Platform - EMEA (London)

Platform - FedRamp

Platform - EMEA (Frankfurt)

Message

Elevated Error Rates Impacting Agent-UI

Details

Investigating - Teams are investigating an issue in the Agent UI where the scrollbar is not working during wrap up. This could result in agents being unable to select/handle the interaction properly. Next update 18:45. Feb 04, 2024 - 18:33 EST

2024-06-17 04:58:54 UTC UTC

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2024-06-17 04:58:54 UTC UTC

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2024-06-17 04:58:54 UTC UTC

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2024-06-17 04:58:54 UTC UTC

STATUS

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2024-06-17 04:58:54 UTC UTC

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Sign Up for More Genesys Cloud Americas (US East) History

StatusGator has over 3 years of Genesys Cloud Americas (US East) status history.

No outages or status changes in the last 24 hours

Genesys Cloud Americas (US East) status, last 24 hours:

5:00 AM
11:00 AM
5:00 PM
11:00 PM
5:00 AM
5:00 AM
5:00 PM
5:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Genesys Cloud Americas (US East) Outage and Status History

We've been monitoring Genesys Cloud Americas (US East) outages since November 24, 2020.
Here's the history of service outages we've observed from the Genesys Cloud Americas (US East) Status Page:

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,950 status pages

About Our Genesys Cloud Americas (US East) Status Page Integration

Genesys Cloud Americas (US East) is a Cloud Infrastructure and Telephony solution that StatusGator has been monitoring since November 2020. Over the past over 3 years, we have collected data on on more than 306 outages that affected Genesys Cloud Americas (US East) users. When Genesys Cloud Americas (US East) publishes downtime on their status page, they do so across 345 components and 23 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 100 StatusGator users monitor Genesys Cloud Americas (US East) to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular cloud infrastructure services monitored on our platform. We've sent more than 2,000 notifications to our users about Genesys Cloud Americas (US East) incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Genesys Cloud Americas (US East) is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Genesys Cloud Americas (US East) is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Genesys Cloud Americas (US East) posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Genesys Cloud Americas (US East) enters a pre-planned maintenance window, keeping you up to date.

Since Genesys Cloud Americas (US East) publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Genesys Cloud Americas (US East) posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Genesys Cloud Americas (US East) has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Genesys Cloud Americas (US East) has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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