Is Genesys Cloud Americas (US West) down?
Current Genesys Cloud Americas (US West) status is UP

We checked the official Genesys Cloud Americas (US West) Status Page 59 sec. ago. Learn more
Having a problem? Help Allie Gator keep this page accurate!

Report an Issue

Stay informed of future downtime with dashboards and notifications

Recent Genesys Cloud Americas (US West) Outages and Issues

Follow the recent outages and downtime for Genesys Cloud Americas (US West) in the table below.

Start Time

Type

Length

Message

Details

February 04, 2024 23:33 UTC

WARN

about 2 hours

Elevated Error Rates Impacting Agent-UI

See more
Start Time

February 04, 2024 23:33 UTC

Type WARN
Affected Components

Platform - Americas (US East)

Platform - Americas (US West)

Platform - Americas (Canada)

Platform - Asia Pacific (Mumbai)

Platform - EMEA (Dublin)

Platform - Americas (Sao Paulo)

Platform - Asia Pacific (Sydney)

Platform - Asia Pacific (Tokyo)

Platform - Asia Pacific (Seoul)

Platform - EMEA (London)

Platform - FedRamp

Platform - EMEA (Frankfurt)

Message

Elevated Error Rates Impacting Agent-UI

Details

Investigating - Teams are investigating an issue in the Agent UI where the scrollbar is not working during wrap up. This could result in agents being unable to select/handle the interaction properly. Next update 18:45. Feb 04, 2024 - 18:33 EST

December 16, 2023 08:03 UTC

MAINT

about 2 hours

Genesys Cloud Maintenance - America's (US-West)

See more
Start Time

December 16, 2023 08:03 UTC

Type MAINT
Affected Components

Platform - Americas (US East)

Platform - Americas (US West)

Message

Genesys Cloud Maintenance - America's (US-West)

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 16, 2023 - 03:02 EST

December 05, 2023 19:08 UTC

WARN

about 1 hour

Elevated Error Rates America's US-East/US-West Regions

See more
Start Time

December 05, 2023 19:08 UTC

Type WARN
Affected Components

Inbound Calls - Americas (US East)

Inbound Calls - Americas (US West)

Message

Elevated Error Rates America's US-East/US-West Regions

Details

Investigating - Teams are investigating an issue with TFN for a subset of numbers using Genesys Cloud Voice services. This issue is impacting inbound calls only. Next update 14:30 or sooner as information becomes available. Dec 05, 2023 - 14:06 EST

November 01, 2023 00:18 UTC

WARN

about 5 hours

Analytics and Reporting: Americas (US West)

See more
Start Time

November 01, 2023 00:18 UTC

Type WARN
Affected Components

Reporting - Americas (US West)

Message

Analytics and Reporting: Americas (US West)

Details

Investigating - Elevated error rates have been identified for the analytics and reporting service. Triage is in progress. Next update 15 minutes. Oct 31, 2023 - 20:15 EDT

October 19, 2023 13:53 UTC

WARN

35 minutes

Analytics Interactions Stuck in Waiting

See more
Start Time

October 19, 2023 13:53 UTC

Type WARN
Affected Components

Platform - Asia Pacific (Mumbai)

Platform - Americas (Canada)

Platform - EMEA (Frankfurt)

Platform - Americas (Sao Paulo)

Platform - Americas (US East)

Platform - Americas (US West)

Platform - EMEA (Dublin)

Platform - EMEA (London)

Platform - FedRamp

Message

Analytics Interactions Stuck in Waiting

Details

Investigating - Teams are currently investigating an issue causing interactions to remain stuck in waiting status in Queue Activity Summary and Detail Views. Next update 10:50 AM Eastern. Oct 19, 2023 - 09:52 EDT

2024-04-11 12:58:21 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2024-04-11 12:58:21 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2024-04-11 12:58:21 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2024-04-11 12:58:21 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2024-04-11 12:58:21 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

Sign Up for More Genesys Cloud Americas (US West) History

StatusGator has over 3 years of Genesys Cloud Americas (US West) status history.

No outages or status changes in the last 24 hours

Genesys Cloud Americas (US West) status, last 24 hours:

1:00 PM
7:00 PM
1:00 AM
7:00 AM
1:00 PM
1:00 PM
1:00 AM
1:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Genesys Cloud Americas (US West) Outage and Status History

We've been monitoring Genesys Cloud Americas (US West) outages since November 24, 2020.
Here's the history of service outages we've observed from the Genesys Cloud Americas (US West) Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our Genesys Cloud Americas (US West) Status Page Integration

Genesys Cloud Americas (US West) is a Cloud Infrastructure and Telephony solution that StatusGator has been monitoring since November 2020. Over the past over 3 years, we have collected data on on more than 293 outages that affected Genesys Cloud Americas (US West) users. When Genesys Cloud Americas (US West) publishes downtime on their status page, they do so across 345 components and 23 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 100 StatusGator users monitor Genesys Cloud Americas (US West) to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular cloud infrastructure services monitored on our platform. We've sent more than 1,800 notifications to our users about Genesys Cloud Americas (US West) incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Genesys Cloud Americas (US West) is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Genesys Cloud Americas (US West) is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Genesys Cloud Americas (US West) posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Genesys Cloud Americas (US West) enters a pre-planned maintenance window, keeping you up to date.

Since Genesys Cloud Americas (US West) publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Genesys Cloud Americas (US West) posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Genesys Cloud Americas (US West) has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Genesys Cloud Americas (US West) has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Can’t find your question? Email us to arrange a time to discuss. We’d love to chat!

Genesys Cloud Americas (US West) Down?

Are you experiencing issues with Genesys Cloud Americas (US West)? Sign up to receive notifications when Genesys Cloud Americas (US West) publishes outages.

Genesys Cloud Americas (US West) Down or not working? Never be taken by surprise again.

StatusGator tells you when your cloud services have problems or their statuses change. We monitor the official status pages of more than 3,580 cloud services in real-time, aggregate the data, and send you alerts via email, Slack, Teams, SMS, and more.

Looking for recent downtime and outages of Genesys Cloud Americas (US West)?

Sign up for StatusGator and see all historical information about Genesys Cloud Americas (US West) outages and performance issues. Get free, instant notifications when Genesys Cloud Americas (US West) goes down.