Is Gorgias Live Chat down?
Current Gorgias Live Chat status is UP

We checked the official Gorgias Live Chat Status Page 9 min. 53 sec. ago. Learn more
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Recent Gorgias Live Chat Outages and Issues

Follow the recent outages and downtime for Gorgias Live Chat in the table below.

Start Time

Type

Length

Message

Details

September 11, 2023 15:52 UTC

WARN

about 1 hour

Delay in processing incoming messages

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Start Time

September 11, 2023 15:52 UTC

Type WARN
Affected Components

Helpdesk Integrations - Email

Helpdesk Integrations - Instagram comments

Helpdesk Integrations - Instagram Direct Messages

Helpdesk Integrations - Live Chat

Helpdesk Integrations - Gmail

Helpdesk Clusters - europe-west1-c511

Message

Delay in processing incoming messages

Details

Identified - We have identified an issue causing a delay in processing incoming messages to the Helpdesk starting at 2:40pm UTC.Our engineerings are working to fix this as soon as possible Sep 11, 2023 - 08:47 PDT

March 30, 2023 19:17 UTC

WARN

5 days

Unable to re-connect disconnected Facebook integrations

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Start Time

March 30, 2023 19:17 UTC

Type WARN
Affected Components

Help Center - Customer Help Center website

Helpdesk Clusters - aus-southeast1-fcb9

Helpdesk Clusters - europe-west1-c511

Helpdesk Clusters - europe-west3-86c1

Helpdesk Clusters - us-central1-d8ff

Helpdesk Clusters - us-east1-2607

Helpdesk Clusters - us-east1-635c

Helpdesk Clusters - us-east4-5f09

Helpdesk Clusters - us-east4-65cd

Helpdesk Integrations - Live Chat

Message

Unable to re-connect disconnected Facebook integrations

Details

Update - We have identified that this issue is caused by our Facebook application losing permissions to manage some of our customers Facebook Pages. If you're currently unable to re-connect your Facebook integration, please head over to https://www.facebook.com/settings?tab=business_tools and check that Gorgias has all the permissions it needs for your Pages.We're still working with Facebook's support team to understand what are the root causes of this issue.We apologize for the inconvenience and will provide updates as they become available. Mar 30, 2023 - 03:29 PDT

March 05, 2023 18:12 UTC

WARN

about 2 hours

Unable to process some Gorgias chat messages

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Start Time

March 05, 2023 18:12 UTC

Type WARN
Affected Components

Helpdesk Integrations - Live Chat

Message

Unable to process some Gorgias chat messages

Details

Investigating - We are currently investigating this issue. Mar 05, 2023 - 10:11 PST

December 20, 2022 17:52 UTC

WARN

20 minutes

Messages not reaching Helpdesk for ~10% of the chat integrations

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Start Time

December 20, 2022 17:52 UTC

Type WARN
Affected Components

Helpdesk Integrations - Live Chat

Message

Messages not reaching Helpdesk for ~10% of the chat integrations

Details

Investigating - We are currently investigating this issue. Dec 20, 2022 - 09:48 PST

December 15, 2022 12:52 UTC

WARN

20 minutes

Chat widget is not opening

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Start Time

December 15, 2022 12:52 UTC

Type WARN
Affected Components

Helpdesk Integrations - Live Chat

Message

Chat widget is not opening

Details

Identified - The issue has been identified and a fix is being implemented. Dec 15, 2022 - 04:49 PST

2024-03-26 21:46:28 UTC UTC

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2024-03-26 21:46:28 UTC UTC

STATUS

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2024-03-26 21:46:28 UTC UTC

STATUS

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2024-03-26 21:46:28 UTC UTC

STATUS

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2024-03-26 21:46:28 UTC UTC

STATUS

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Sign Up for More Gorgias Live Chat History

StatusGator has over 5 years of Gorgias Live Chat status history.

No outages or status changes in the last 24 hours

Gorgias Live Chat status, last 24 hours:

10:00 PM
4:00 AM
10:00 AM
4:00 PM
10:00 PM
10:00 PM
10:00 AM
10:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Gorgias Live Chat Outage and Status History

We've been monitoring Gorgias Live Chat outages since September 12, 2018.
Here's the history of service outages we've observed from the Gorgias Live Chat Status Page:

March 2024

February 2024

January 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,570 status pages

About Our Gorgias Live Chat Status Page Integration

Gorgias Live Chat is a CRM and eCommerce solution that StatusGator has been monitoring since September 2018. Over the past over 5 years, we have collected data on on more than 1,502 outages that affected Gorgias Live Chat users. When Gorgias Live Chat publishes downtime on their status page, they do so across 48 components and 5 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 100 StatusGator users monitor Gorgias Live Chat to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular ecommerce services monitored on our platform. We've sent more than 9,000 notifications to our users about Gorgias Live Chat incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Gorgias Live Chat is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Gorgias Live Chat is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Gorgias Live Chat posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Gorgias Live Chat enters a pre-planned maintenance window, keeping you up to date.

Since Gorgias Live Chat publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Gorgias Live Chat posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Gorgias Live Chat has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Gorgias Live Chat has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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