Is Gorgias Native Phone down?
Current Gorgias Native Phone status is UP

We checked the official Gorgias Native Phone Status Page 3 min. 53 sec. ago. Learn more
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Recent Gorgias Native Phone Outages and Issues

Follow the recent outages and downtime for Gorgias Native Phone in the table below.

Start Time

Type

Length

Message

Details

March 26, 2024 19:02 UTC

WARN

about 1 hour

Agents not connected to forwarded calls

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Start Time

March 26, 2024 19:02 UTC

Type WARN
Affected Components

Helpdesk Integrations - Native Phone

Message

Agents not connected to forwarded calls

Details

Identified - We are currently experiencing an issue with agents not being connected for forwarded calls after pressing 1.We have identified the source and we are deploying a working version. Mar 26, 2024 - 11:58 PDT

February 27, 2024 22:37 UTC

WARN

about 2 hours

Agents can't manage the ongoing outbound/inbound calls

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Start Time

February 27, 2024 22:37 UTC

Type WARN
Affected Components

Helpdesk - Web App

Helpdesk Integrations - Native Phone

Message

Agents can't manage the ongoing outbound/inbound calls

Details

Investigating - We got reports from agents that they can't manage outbound/inboiund voice calls because the green status call bar is not displayed in the web app when the call starts.We are currently investigating this issue. Feb 27, 2024 - 14:37 PST

September 04, 2023 14:37 UTC

WARN

about 1 hour

Issues creating Phone tickets for Oubound calls

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Start Time

September 04, 2023 14:37 UTC

Type WARN
Affected Components

Helpdesk Integrations - Native Phone

Message

Issues creating Phone tickets for Oubound calls

Details

Identified - The issue has been identified and a fix is being implemented. Sep 04, 2023 - 07:32 PDT

May 24, 2022 13:52 UTC

WARN

about 12 hours

Phone: Issues performing outbound calls

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Start Time

May 24, 2022 13:52 UTC

Type WARN
Affected Components

Helpdesk Integrations - Native Phone

Message

Phone: Issues performing outbound calls

Details

Investigating - We are currently investigating this issue. May 24, 06:48 PDT

April 06, 2022 00:32 UTC

WARN

about 1 hour

Integrations are slowed down (real time data updates and sending/receiving message are impacted)

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Start Time

April 06, 2022 00:32 UTC

Type WARN
Affected Components

Helpdesk Integrations - ReCharge integration

Helpdesk Integrations - Facebook Messenger

Helpdesk Clusters - us-central1-d8ff

Helpdesk Integrations - Email

Helpdesk Integrations - Facebook Posts & Comments

Helpdesk Integrations - Live Chat

Helpdesk Integrations - Native Phone

Helpdesk Integrations - Smooch Core API

Helpdesk Integrations - Outlook

Helpdesk Integrations - Shopify integration

Helpdesk Integrations - Yotpo

Helpdesk Integrations - Instagram Direct Messages

Helpdesk Integrations - Instagram comments

Helpdesk Integrations - Gmail

Message

Integrations are slowed down (real time data updates and sending/receiving message are impacted)

Details

Update - We are continuing to investigate this issue. Apr 5, 17:31 PDT

2024-03-26 21:46:33 UTC UTC

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2024-03-26 21:46:33 UTC UTC

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2024-03-26 21:46:33 UTC UTC

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2024-03-26 21:46:33 UTC UTC

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2024-03-26 21:46:33 UTC UTC

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Sign Up for More Gorgias Native Phone History

StatusGator has over 5 years of Gorgias Native Phone status history.

1 status change in the last 24 hours

Gorgias Native Phone status, last 24 hours:

10:00 PM
4:00 AM
10:00 AM
4:00 PM
10:00 PM
10:00 PM
10:00 AM
10:00 PM
  • Up: 23 hours

  • Warn: 1 hour

  • Down: 0 minutes

  • Maintenance: 0 minutes

Gorgias Native Phone Outage and Status History

We've been monitoring Gorgias Native Phone outages since September 12, 2018.
Here's the history of service outages we've observed from the Gorgias Native Phone Status Page:

February 2024

January 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,570 status pages

About Our Gorgias Native Phone Status Page Integration

Gorgias Native Phone is a CRM and eCommerce solution that StatusGator has been monitoring since September 2018. Over the past over 5 years, we have collected data on on more than 1,502 outages that affected Gorgias Native Phone users. When Gorgias Native Phone publishes downtime on their status page, they do so across 48 components and 5 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 100 StatusGator users monitor Gorgias Native Phone to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular ecommerce services monitored on our platform. We've sent more than 9,000 notifications to our users about Gorgias Native Phone incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Gorgias Native Phone is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Gorgias Native Phone is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Gorgias Native Phone posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Gorgias Native Phone enters a pre-planned maintenance window, keeping you up to date.

Since Gorgias Native Phone publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Gorgias Native Phone posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Gorgias Native Phone has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Gorgias Native Phone has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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