| January 10, 2020 23:02 UTC |
WARN
|
5 days
|
|
Some data not available in UI and Heap Connect |
Update - We are continuing to restore missing data. All data should be available both in the app ... |
| January 10, 2020 15:37 UTC |
DOWN
|
15 minutes
|
|
App Unavailable and Elevated Endpoint Errors |
Investigating - We're experiencing unavailability of the heap app and elevated error rates and la... |
| December 13, 2019 16:22 UTC |
WARN
|
about 7 hours
|
|
Delayed Heap Connect Syncs for Snowflake |
Investigating - Heap Connect for Snowflake is experiencing sync delays for some customers. Our da... |
| November 23, 2019 21:02 UTC |
WARN
|
1 day
|
|
Delayed data in the Heap app |
Monitoring - A fix has been implemented and we are monitoring the results. Nov 24, 02:52 PST |
| November 21, 2019 01:27 UTC |
WARN
|
about 7 hours
|
|
The Heap app is currently degraded |
Monitoring - We are still actively monitoring the fix. Currently, there is a backlog in processin... |
| November 11, 2019 20:43 UTC |
WARN
|
2 minutes
|
|
Live View unavailable |
Investigating - Currently the Live View feature is unavailable. We are actively working on the is... |
| November 04, 2019 15:26 UTC |
WARN
|
about 14 hours
|
|
Delayed Heap Connect Data |
Monitoring - Around 22:17 UTC on Saturday November 2, part of our Heap Connect pipeline stopped p... |
| October 30, 2019 22:03 UTC |
WARN
|
about 6 hours
|
|
Delayed data in Heap App |
Update - Replay of the data-gap is still processing. Oct 30, 20:54 PDT |
| October 25, 2019 21:20 UTC |
WARN
|
30 minutes
|
|
Temporary App Operating at Reduced Speeds |
Investigating - Some of our application servers are experiencing an unexpected reduction in opera... |
| September 19, 2019 04:01 UTC |
MAINTENANCE
|
about 2 hours
|
|
Scheduled Maintenance Window |
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar... |
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