Is Heap Down?
Current Heap Status: up

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Status History

We've been monitoring Heap since December 8, 2015. Here's the history of service outages we've observed from the Heap status page:

Recent Heap Outages and Issues

Follow the recent outages and downtime for Heap in the table below.

Sign Up for More Heap History

StatusGator has over 5 years of Heap status history.

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Start Time Type Length Message Details
May 05, 2021 02:17 UTC WARN about 3 hours Signup Unavailability When Using Safari Investigating - Signing up at heapanalytics.com/signup does not currently work when using the Saf...
April 26, 2021 03:52 UTC WARN 25 minutes Queries failing Investigating - Analysis is currently failing for users. Our engineers are aware of the issue and...
April 22, 2021 16:27 UTC DOWN 7 minutes App Unavailability Monitoring - The underlying issue has been identified and a fix has been implemented. At this tim...
April 22, 2021 16:22 UTC DOWN 5 minutes Heap Connect Sync Delays Identified - We are currently experiencing delays for Connect Syncs. All destinations are affecte...
April 22, 2021 15:32 UTC DOWN about 1 hour App Unavailability Investigating - We're experiencing unavailability of the Heap app. Data collection is unaffected....
2021-05-13 22:42:19 +0000 UTC UNKNOWN X minutes in, Information, here, about, go, the, downtime, will, and question sign, once, of, in, to, in, information, each, here, displayed, see, and, downtime, so, will, be, details, about, outage, Details, you, more, and sign
2021-05-13 22:42:19 +0000 UTC UNKNOWN X minutes here, Information, downtime, about, the, question, go, will, and in about, in, sign, of, here, you, see, will, each, more, and, information, once, in, downtime, Details, so, outage, be, displayed, details, to, and sign
2021-05-13 22:42:19 +0000 UTC UNKNOWN X minutes go, the, downtime, will, Information, about, here, in, and question of, displayed, downtime, more, information, will, details, once, so, sign, about, each, outage, you, in, Details, be, and, here, in, to, see, and sign
2021-05-13 22:42:19 +0000 UTC UNKNOWN X minutes go, in, about, here, the, Information, question, downtime, and will and, see, so, more, you, of, in, Details, details, be, once, downtime, information, about, displayed, sign, here, outage, to, sign, will, each, and in
2021-05-13 22:42:19 +0000 UTC UNKNOWN X minutes here, in, about, question, Information, downtime, will, the, and go once, to, of, outage, information, downtime, displayed, here, and, more, Details, about, each, sign, you, sign, see, details, so, in, will, be, and in

Supported Features

We support the following features in our integration with the Heap status page:

  • Down Notifications

    If Heap is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when Heap is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    Heap posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Heap enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring

    If Heap publishes praoctive maintenance events on their status page, StatusGator will collect information about these events. Proactive maintenance events can be viewed within StatusGator and optional reminders of maintenance events can be configured to notification channels.

  • Status Overview

    When Heap posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When Heap has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because Heap has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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FAQ

Is Heap down today?

According to its status page Heap is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Heap is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Heap is having issues?

There are two main options: You can check the Heap status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Heap status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Heap status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Heap customer support while checking everything on your side. You can also try Tweeting at them via @heap on Twitter. Or visit their official status page or website:

Twitter Mentions