Is Heap Down? Current Heap Status: up

Notification Frequency

  • Averages less than 1 per day:
  • There were 2 WARN notices last 30 days
  • There were 0 DOWN notices last 30 days

Status History

We've been monitoring Heap since December 8, 2015. Here's the history of service outages we've observed from the Heap status page:

Recent Heap Outages and Issues

Follow the recent outages and downtime for Heap in the table below.

Click the screen icon to see the status page screenshot we captured at the time of the incident:

Start Time Type Length Message Details
July 09, 2020 07:29 UTC WARN about 5 hours Delayed Heap Connect Syncs Investigating - Heap Connect exports to Redshift, Snowflake, and S3 are in a stale state with dat...
June 25, 2020 03:22 UTC WARN about 2 hours App unavailability Investigating - We're experiencing Intermittent unavailability of the Heap app, data collection i...
June 24, 2020 03:02 UTC MAINTENANCE about 2 hours Scheduled maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
June 09, 2020 09:37 UTC WARN about 7 hours Delayed Heap Connect Syncs Identified - Heap Connect syncs are experiencing delays for some customers. Our data engineering ...
June 09, 2020 03:02 UTC MAINTENANCE about 2 hours Scheduled maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
June 04, 2020 17:07 UTC WARN 2 days Delayed Heap Connect Syncs Investigating - Heap Connect syncs are experiencing delays for some customers. Our data engineeri...
June 03, 2020 22:37 UTC DOWN 20 minutes App Unavailability Investigating - We're experiencing unavailability of the Heap app. Our engineering team is invest...
June 03, 2020 17:07 UTC WARN 35 minutes Live View unavailable Investigating - Currently the Live View feature is unavailable, data collection is unaffected. Ou...
May 24, 2020 10:47 UTC WARN about 3 hours Temporary Stale Event Indicator Latency Investigating - Our stale-event indicator processing has become backlogged, so you may notice som...
May 21, 2020 18:27 UTC WARN 15 minutes Live View unavailable Investigating - Currently the Live View feature is unavailable. We are actively working on the is...

Supported Features

We support the following features in our integration with the Heap status page. More details about each feature are detailed below.

  • Down Notifications
  • Warn Notifications
  • Differentiates Maintenance Notices
  • Status Overview
  • Status Details
  • Component Status Filtering

Status Page Feature Descriptions

Down Notifications
If Heap is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn Notifications
Warn notifications are used when Heap is undergoing a non-critical issue like minor service issues, performance degredation, non-core bugs, capacity issues, or problems affecting a small number of users.
Differentiates Maintenance Notices
Heap posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Heap enters a pre-planned maintenance window, keeping you up to date.
Status Overview
When Heap posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
Status Details
When Heap has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occurr.
Component Status Filtering
Because Heap has several components, each with their individual statuses, StatusGator can differeniate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

FAQ

Is Heap down today?

According to its status page Heap is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Heap is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Heap is having issues?

There are two main options: You can check the Heap status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Heap status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Heap status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Heap customer support while checking everything on your side. You can also try Tweeting at them via @heap on Twitter.