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Current Heap Status: up

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Status History

We've been monitoring Heap since December 8, 2015. Here's the history of service outages we've observed from the Heap status page:

Recent Heap Outages and Issues

Follow the recent outages and downtime for Heap in the table below.

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StatusGator has almost 5 years of Heap status history.

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Start Time Type Length Message Details
September 13, 2020 20:02 UTC WARN about 1 hour Temporary Data Latency Investigating - We are currently experiencing delays in data being available in the app. You may ...
September 08, 2020 13:17 UTC WARN about 12 hours Email Reports Aren't Being Sent Investigating - We are currently investigating this issue. Sep 8, 05:46 PDT
September 08, 2020 12:47 UTC WARN 20 minutes Email Reports Aren't Being Sent Investigating - We are currently investigating this issue. Sep 8, 05:46 PDT
September 02, 2020 10:17 UTC WARN about 15 hours Delayed Heap Connect Syncs for Snowflake Identified - Heap Connect for Snowflake is experiencing sync delays for some customers. The issue...
August 27, 2020 17:52 UTC WARN about 2 hours Slack integration is currently unavailable Identified - We are currently experiencing an issue with our Slack integration. Customers will no...
2020-09-21 16:29:59 +0000 UTC UNKNOWN X minutes question, downtime, about, go, Information, here, the, will, and in more, each, and, about, once, outage, to, sign, sign, in, information, Details, will, you, of, see, be, here, in, details, downtime, displayed, and so
2020-09-21 16:29:59 +0000 UTC UNKNOWN X minutes Information, here, question, go, the, in, will, downtime, and about outage, you, of, about, sign, so, downtime, and, to, see, each, more, information, details, in, will, in, here, sign, be, displayed, Details, and once
2020-09-21 16:29:59 +0000 UTC UNKNOWN X minutes about, question, will, Information, go, in, downtime, here, and the once, each, more, to, displayed, details, about, Details, in, of, see, sign, sign, be, here, and, you, so, in, downtime, information, will, and outage
2020-09-21 16:29:59 +0000 UTC UNKNOWN X minutes downtime, here, go, in, will, Information, question, about, and the downtime, information, in, details, and, about, see, you, once, here, more, sign, each, to, so, be, Details, sign, will, displayed, of, outage, and in
2020-09-21 16:29:59 +0000 UTC UNKNOWN X minutes about, will, Information, here, the, go, question, in, and downtime be, see, sign, about, in, details, downtime, to, you, information, of, more, outage, once, here, in, each, will, displayed, so, and, sign, and Details

Supported Features

We support the following features in our integration with the Heap status page:

  • Down Notifications

    If Heap is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when Heap is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    Heap posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Heap enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring

    If Heap publishes praoctive maintenance events on their status page, StatusGator will collect information about these events. Proactive maintenance events can be viewed within StatusGator and optional reminders of maintenance events can be configured to notification channels.

  • Status Overview

    When Heap posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When Heap has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because Heap has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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FAQ

Is Heap down today?

According to its status page Heap is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Heap is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Heap is having issues?

There are two main options: You can check the Heap status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Heap status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Heap status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Heap customer support while checking everything on your side. You can also try Tweeting at them via @heap on Twitter. Or visit their official status page or website:

Heap Down?

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