Is Heap Down?
Current Heap Status: up

Status History

We've been monitoring Heap since December 8, 2015. Here's the history of service outages we've observed from the Heap status page:

Recent Heap Outages and Issues

Follow the recent outages and downtime for Heap in the table below.

Sign Up for More Heap History

StatusGator has over 5 years of Heap status history.

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Start Time Type Length Message Details
July 28, 2021 01:02 UTC MAINTENANCE about 2 hours Scheduled Ingestion Maintenance Window In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
June 30, 2021 18:42 UTC WARN about 1 hour Heap Connect - Snowflake Sync Delays (Snowflake Outage) Monitoring - We are currently experiencing delays for Connect Syncs. All snowflake environments a...
June 26, 2021 08:57 UTC WARN 20 minutes Analytics Unavailability Investigating - Analysis is currently failing for users. Our engineers are aware of the issue and...
June 25, 2021 19:18 UTC WARN 24 minutes Heap Connect Sync Delays Monitoring - All connect syncs that were scheduled to execute within the last hour are delay. Our...
June 15, 2021 06:27 UTC WARN about 15 hours Partially Degraded Service
2021-07-29 19:50:44 +0000 UTC UNKNOWN X minutes here, about, the, downtime, question, go, Information, will, and in about, and, sign, in, more, see, details, sign, downtime, of, to, you, so, in, be, will, once, information, each, outage, Details, displayed, and here
2021-07-29 19:50:44 +0000 UTC UNKNOWN X minutes question, Information, here, in, will, go, the, downtime, and about be, each, see, here, Details, in, sign, more, to, downtime, details, displayed, sign, will, outage, about, of, so, information, and, in, once, and you
2021-07-29 19:50:44 +0000 UTC UNKNOWN X minutes in, here, will, about, question, downtime, Information, the, and go will, in, in, of, sign, so, details, see, each, displayed, to, once, more, downtime, information, here, you, sign, be, Details, about, outage, and and
2021-07-29 19:50:44 +0000 UTC UNKNOWN X minutes in, will, the, go, here, downtime, question, Information, and about each, of, once, sign, information, to, in, in, displayed, here, sign, details, about, outage, will, see, downtime, and, you, more, so, be, and Details
2021-07-29 19:50:44 +0000 UTC UNKNOWN X minutes question, the, about, downtime, go, will, Information, here, and in you, see, will, downtime, about, once, be, in, more, so, here, in, sign, to, outage, details, of, information, sign, displayed, Details, and, and each

Supported Features

We support the following features in our integration with the Heap status page:

  • Down Notifications

    If Heap is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when Heap is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    Heap posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Heap enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring

    If Heap publishes praoctive maintenance events on their status page, StatusGator will collect information about these events. Proactive maintenance events can be viewed within StatusGator and optional reminders of maintenance events can be configured to notification channels.

  • Status Overview

    When Heap posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When Heap has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because Heap has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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Is Heap down today?

According to its status page Heap is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Heap is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Heap is having issues?

There are two main options: You can check the Heap status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Heap status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Heap status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Heap customer support while checking everything on your side. You can also try Tweeting at them via @heap on Twitter. Or visit their official status page or website:

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