Is Helpjuice down?
Current Helpjuice status is up

We checked the official Helpjuice Status Page 4 min. 41 sec. ago. Learn more

Stay informed of future downtime with dashboards and notifications

Recent Helpjuice Outages and Issues

Follow the recent outages and downtime for Helpjuice in the table below.

Start Time

Type

Length

Message

Details

July 31, 2022 15:13 UTC

WARN

20 minutes

Assets not loading properly

See more
Start Time

July 31, 2022 15:13 UTC

Type WARN
Affected Components

Helpjuice Knowledge Bases

Helpjuice.com Admin

Message

Assets not loading properly

Details

Investigating - We are currently investigating an issue with assets (CSS/JS) not loading. Jul 31, 15:09 UTC

June 30, 2022 15:43 UTC

WARN

about 2 hours

Certain KBs Experiencing Slowness

See more
Start Time

June 30, 2022 15:43 UTC

Type WARN
Affected Components

Helpjuice Knowledge Bases

Helpjuice.com Admin

Message

Certain KBs Experiencing Slowness

Details

Investigating - We're noticing certain knowledge bases responding slower than usual. We're actively looking into this. Jun 30, 15:40 UTC

May 26, 2022 13:18 UTC

DOWN

15 minutes

Helpjuice Downtime

See more
Start Time

May 26, 2022 13:18 UTC

Type DOWN
Affected Components

Helpjuice Knowledge Bases

Helpjuice Search

Helpjuice.com Admin

Message

Helpjuice Downtime

Details

Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue. May 26, 13:15 UTC

March 25, 2022 10:13 UTC

WARN

about 2 hours

SSL Issues happening to certain accounts

See more
Start Time

March 25, 2022 10:13 UTC

Type WARN
Affected Components

Helpjuice Knowledge Bases

Message

SSL Issues happening to certain accounts

Details

Investigating - We're noticing that certain knowledge bases that use our LetsEncrypt SSL are having their SSL not work properly for their knowledge base (not backend). If you have this issue, it'll render a "Not secure" message, which you can override and still use the knowledge base. We are, however inspecting why this is happening to certain clients and expect a fix ASAP. Mar 25, 10:09 UTC

No outages or status changes in the last 24 hours

Helpjuice status, last 24 hours:

7:00 AM
1:00 PM
7:00 PM
1:00 AM
7:00 AM
7:00 AM
7:00 PM
7:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Helpjuice Outage and Status History

We've been monitoring Helpjuice outages since March 17, 2022.
Here's the history of service outages we've observed from the Helpjuice Status Page:

December 2022

November 2022

October 2022

  • Up

  • Warn

  • Down

  • Maintenance

September 2022

August 2022

  • Up

  • Warn

  • Down

  • Maintenance

April 2022

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
2,570 status pages

Supported Features

We support the following features in our integration with the Helpjuice status page:

If Helpjuice is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Helpjuice is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Helpjuice posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Helpjuice enters a pre-planned maintenance window, keeping you up to date.

Since Helpjuice publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Helpjuice posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Helpjuice has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Helpjuice has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is Helpjuice down today?

According to its status page Helpjuice is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Helpjuice is not working or have outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Helpjuice is having issues?

There are two main options: You can check the Helpjuice status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Helpjuice status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Helpjuice status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Helpjuice customer support while checking everything on your side. You can also try Tweeting at them via @HelpJuice on Twitter. Or visit their official status page or website:

Where do you get the official Helpjuice status?

We use the official Helpjuice status page. Here are links to their status page and other helpful links.

Helpjuice Down?

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