Cloudflare was down again: Here’s what happened.
Last checked from HelpScout AI Assist official status page 1 min. 20 sec. ago
Customer support platform with shared inbox, help center, and live chat.
Not working for you?
Report an outageStatusGator last checked the status of HelpScout on and the service was operational. There have been no user-submitted reports of outages in the past 24 hours. The last officially acknowledged outage was on .
This chart represents HelpScout AI Assist service health over the last 24 hours, with data points collected every 15 minutes based on issue reports, page visits, and signal strength. Sign up for free to see more HelpScout AI Assist status data.
View and upvote the most commonly reported HelpScout AI Assist issues to help us better indicate the service status.
Have a different problem with HelpScout AI Assist?
Report an outageExplore our interactive HelpScout AI Assist outage map to monitor real-time incidents and service issues across the globe. This dynamic map highlights regions around the world affected by recent HelpScout outages, giving you a clear view of performance and downtime trends.
StatusGator detects outages before they are officially acknowledged by providers. Here are some recent HelpScout disruptions that StatusGator customers knew about before the rest of the world:
This rating evaluates how quickly HelpScout acknowledges incidents, the consistency of updates, and whether reported issues align with actual service disruptions experienced by users. Learn more.
Avg. delay < 15 min
This rating evaluates how quickly HelpScout acknowledges incidents, the consistency of updates, and whether reported issues align with actual service disruptions experienced by users. Learn more.
Avg. delay < 15 min
Avg. delay 15 - 30 min
Avg. delay 30 - 120 min
Avg. delay 2 - 4 hrs
Avg. delay >= 4 hrs
| Incident description | Duration | StatusGator detected | Officially acknowledged |
|---|---|---|---|
| Site unavailable due to "no healthy upstream" error | 59m |
5m later
|
|
| Login page not loading due to upstream issues. | 40m |
2h 46m later
|
Follow the recent outages and downtime for HelpScout AI Assist in the table below. If you're experiencing a problem now, check the current HelpScout AI Assist status or report it.
| Incident Name | Duration | Started | Severity |
|---|---|---|---|
|
AI Features: Our AI service provider is experiencing issues
|
4h 50m |
Warn
|
Stay updated with instant alerts for HelpScout AI Assist outages by signing up now!
You can also monitor any service or website on your status page
Stay updated with instant alerts for HelpScout AI Assist outages by signing up now!
With features designed to cover all your needs for monitoring and communicating outages or downtime, StatusGator keeps your team connected and informed. Stay updated on HelpScout AI Assist outages, potential problems, and its current status in real-time, ensuring you're always prepared to act.
StatusGator monitors over 7,020 cloud services, hosted applications, and websites. Just add what you need to the list, and we'll automatically aggregate their statuses into a single page. You'll receive notifications for any issues affecting you and your page subscribers.
StatusGator monitors all of your services and websites and sends your team instant notifications when they go down. Stay abreast of issues that affect your team with notifications: in email, Slack, Teams, or wherever your team communicates.
Easily notify your end-users of outages using a customizable status page. Display cloud services or websites, as well as any custom monitors you add manually. Create multiple status pages tailored to different needs, customize them, and embed them for maximum effectiveness.
HelpScout AI Assist (Customer support platform with shared inbox, help center, and live chat) is a a Communications, CRM, IT, and Project Management solution that StatusGator has been monitoring since March 2021. Over the past almost 5 years, we have collected data on on more than 338 outages that affected HelpScout AI Assist users. When HelpScout AI Assist publishes downtime on their status page, they do so across 10 components and 2 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
If you're wondering, "Is HelpScout AI Assist down?", or need to know its current status, we've got you covered. Our platform tracks every reported outage, performance issue, and maintenance window to ensure you're informed. Whether HelpScout AI Assist is experiencing a problem now or has recently resolved one, our detailed history keeps you updated.
Many StatusGator users monitor HelpScout AI Assist to get notified when it's down, is under maintenance, or has an outage. We've sent more than 1,300 notifications to our users about HelpScout AI Assist incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
If we detect a potential HelpScout AI Assist outage or other issue before it was reported on the official status page we will send an Early Warning Signal notification to StatusGator subscribers. We can often detect issues before they are officially acknowledged by the provider, giving you a head start on resolving any potential problems.
If HelpScout AI Assist is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when HelpScout AI Assist is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
HelpScout AI Assist posts separate notifications for planned maintenance work. StatusGator will notify subscribers when HelpScout AI Assist enters a pre-planned maintenance window, keeping you up to date.
When HelpScout AI Assist posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
When HelpScout AI Assist has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.
Because HelpScout AI Assist has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you whenever a particular component is down. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Stay updated with instant alerts for HelpScout AI Assist outages by signing up now!
Can't find your question? Email us to arrange a time to discuss. We'd love to chat!
