Is HelpScout Down?
Current HelpScout Status: up

Status History

We've been monitoring HelpScout since March 14, 2021. Here's the history of service outages we've observed from the HelpScout status page:

Recent HelpScout Outages and Issues

Follow the recent outages and downtime for HelpScout in the table below.

Sign Up for More HelpScout History

StatusGator has 5 months of HelpScout status history.

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Start Time Type Length Message Details
July 30, 2021 09:56 UTC WARN 20 minutes Search and Folder Issues Investigating - We’ve been alerted to a problem with Help Scout - we’re investigating. You may se...
May 26, 2021 10:56 UTC WARN about 3 hours Third Party Email Delivery Issues Identified - We’re been alerted to an issue which may prevent email deliverability for customers ...
May 21, 2021 02:31 UTC WARN about 6 hours Slow Performance of the Web App Investigating - We’ve been alerted that some Users are experiencing slow performance across the a...
May 18, 2021 14:41 UTC WARN 20 minutes Slow Performance of the Web App Investigating - We've spotted some slowness across Help Scout this morning. We're seeing a delay ...
May 17, 2021 13:46 UTC WARN 20 minutes Search and Folder Issues Investigating - We’ve been alerted to a problem with Help Scout’s workflows, folders and search r...
2021-08-04 02:31:02 +0000 UTC UNKNOWN X minutes question, about, Information, will, go, in, the, downtime, and here outage, in, and, sign, displayed, here, Details, downtime, sign, will, see, information, once, be, in, of, more, details, you, about, to, each, and so
2021-08-04 02:31:02 +0000 UTC UNKNOWN X minutes the, downtime, will, here, Information, about, question, go, and in once, sign, of, so, in, be, will, to, here, displayed, sign, see, in, details, you, each, Details, outage, about, information, downtime, and, and more
2021-08-04 02:31:02 +0000 UTC UNKNOWN X minutes Information, in, the, will, here, question, go, downtime, and about of, sign, each, see, in, more, downtime, here, in, so, you, sign, information, once, details, be, Details, will, about, to, and, displayed, and outage
2021-08-04 02:31:02 +0000 UTC UNKNOWN X minutes the, here, in, question, Information, downtime, go, will, and about Details, details, so, information, here, each, and, sign, once, displayed, in, see, of, you, outage, sign, be, about, more, to, in, will, and downtime
2021-08-04 02:31:02 +0000 UTC UNKNOWN X minutes go, downtime, will, here, about, Information, question, the, and in more, to, outage, here, of, you, see, displayed, about, downtime, sign, so, in, will, each, be, once, information, and, details, in, Details, and sign

Supported Features

We support the following features in our integration with the HelpScout status page:

  • Down Notifications

    If HelpScout is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when HelpScout is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    HelpScout posts separate notifications for planned maintenance work. StatusGator will notify subscribers when HelpScout enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring

    If HelpScout publishes praoctive maintenance events on their status page, StatusGator will collect information about these events. Proactive maintenance events can be viewed within StatusGator and optional reminders of maintenance events can be configured to notification channels.

  • Status Overview

    When HelpScout posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When HelpScout has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because HelpScout has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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Is HelpScout down today?

According to its status page HelpScout is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when HelpScout is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if HelpScout is having issues?

There are two main options: You can check the HelpScout status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

HelpScout status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the HelpScout status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting HelpScout customer support while checking everything on your side. You can also try Tweeting at them via @helpscout on Twitter. Or visit their official status page or website:

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