Is HelpScout down?
Current HelpScout status is UP

We checked the official HelpScout Status Page 1 min. 28 sec. ago. Learn more
Having a problem? Help Allie Gator keep this page accurate!

Report an Issue

Stay informed of future downtime with dashboards and notifications

Recent HelpScout Outages and Issues

Follow the recent outages and downtime for HelpScout in the table below.

Start Time

Type

Length

Message

Details

November 16, 2022 20:46 UTC

WARN

about 2 hours

We're investigating issues viewing previous Conversations and with the sidebar in Live Chat. We'll share updates once we have them.

See more
Start Time

November 16, 2022 20:46 UTC

Type WARN
Affected Components

Beacon

Web App

Message

We're investigating issues viewing previous Conversations and with the sidebar in Live Chat. We'll share updates once we have them.

Details

Investigating - We are currently investigating this issue. Nov 16, 2022 - 15:41 EST

November 05, 2022 12:16 UTC

MAINT

5 minutes

Scheduled Database Maintenance

See more
Start Time

November 05, 2022 12:16 UTC

Type MAINT
Affected Components

Mobile Apps

Public APIs - Mailbox API 2.0

Web App

Beacon

Message

Scheduled Database Maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 05, 2022 - 08:01 EDT

November 05, 2022 12:06 UTC

MAINT

5 minutes

Scheduled Database Maintenance

See more
Start Time

November 05, 2022 12:06 UTC

Type MAINT
Affected Components

Mobile Apps

Public APIs - Mailbox API 2.0

Web App

Beacon

Message

Scheduled Database Maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 05, 2022 - 08:01 EDT

November 05, 2022 00:41 UTC

WARN

about 1 hour

Third Party SMS/Login Issues

See more
Start Time

November 05, 2022 00:41 UTC

Type WARN
Affected Components

Mobile Apps

Web App

Message

Third Party SMS/Login Issues

Details

Update - We are continuing to work on a fix for this issue. Nov 04, 2022 - 20:39 EDT

October 31, 2022 12:46 UTC

WARN

about 3 hours

Connections Issues

See more
Start Time

October 31, 2022 12:46 UTC

Type WARN
Affected Components

Web App

Message

Connections Issues

Details

Investigating - Help Scout is currently unavailable for some customers. We're investigating.───We’re seeing reports of sporadic long page loads accompanied by timeouts when trying to access the web app. We're on it. Oct 31, 2022 - 08:44 EDT

2022-12-05 17:22:47 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2022-12-05 17:22:47 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2022-12-05 17:22:47 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2022-12-05 17:22:47 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2022-12-05 17:22:47 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

Sign Up for More HelpScout History

StatusGator has over 1 year of HelpScout status history.

No outages or status changes in the last 24 hours

HelpScout status, last 24 hours:

6:00 PM
12:00 AM
6:00 AM
12:00 PM
6:00 PM
6:00 PM
6:00 AM
6:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

HelpScout Outage and Status History

We've been monitoring HelpScout outages since March 14, 2021.
Here's the history of service outages we've observed from the HelpScout Status Page:

Instant enriched data from
2,570 status pages

About Our HelpScout Status Page Integration

HelpScout is a Communications, CRM, IT, and Project Management solution that StatusGator has been monitoring since March 2021. Over the past over 1 year, we have collected data on on more than 87 outages that affected HelpScout users. When HelpScout publishes downtime on their status page, they do so across 6 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor HelpScout to get notified when it's down, is under maintenance, or has an outage. We've sent more than 100 notifications to our users about HelpScout incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If HelpScout is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when HelpScout is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

HelpScout posts separate notifications for planned maintenance work. StatusGator will notify subscribers when HelpScout enters a pre-planned maintenance window, keeping you up to date.

Since HelpScout publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When HelpScout posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When HelpScout has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because HelpScout has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is HelpScout down today?

According to its status page HelpScout is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when HelpScout is not working or have outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if HelpScout is having issues?

There are two main options: You can check the HelpScout status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

HelpScout status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the HelpScout status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting HelpScout customer support while checking everything on your side. You can also try Tweeting at them via @helpscout on Twitter. Or visit their official status page or website:

Where do you get the official HelpScout status?

We use the official HelpScout status page. Here are links to their status page and other helpful links.

What are the most popular HelpScout components?

When was the last time HelpScout was down?

HelpScout Down?

Are you experiencing issues with HelpScout? Sign up to receive notifications when HelpScout publishes outages.

HelpScout Down or not working? Never be taken by surprise again.

StatusGator tells you when your cloud services have problems or their statuses change. We monitor the official status pages of more than 2,570 cloud services in real-time, aggregate the data, and send you alerts via email, Slack, Teams, SMS, and more.

Looking for recent downtime and outages of HelpScout?

Sign up for StatusGator and see all historical information about HelpScout outages and performance issues. Get free, instant notifications when HelpScout goes down.