Follow the recent outages and downtime for HelpScout in the table below.
Start Time |
Type |
Length |
Message |
Details |
|||||
---|---|---|---|---|---|---|---|---|---|
November 28, 2023 16:36 UTC |
WARN |
about 1 hour |
Web App Connection Timeouts |
See more
|
|||||
November 16, 2023 16:41 UTC |
WARN |
15 minutes |
Slow Page Loads |
See more
|
|||||
November 16, 2023 10:03 UTC |
MAINT |
23 minutes |
Scheduled SupportAgent Maintenance |
See more
|
|||||
November 16, 2023 02:36 UTC |
WARN |
5 minutes |
Search and Folder Issues |
See more
|
|||||
November 13, 2023 10:01 UTC |
MAINT |
about 1 hour |
Scheduled SupportAgent Maintenance |
See more
|
|||||
2023-11-29 04:50:56 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more | |||||
2023-11-29 04:50:56 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more | |||||
2023-11-29 04:50:56 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more | |||||
2023-11-29 04:50:56 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more | |||||
2023-11-29 04:50:56 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more |
Sign Up for More HelpScout History
StatusGator has over 2 years of HelpScout status history.
View details of the current HelpScout status below.
HelpScout status, last 24 hours:
Up: 23 hours
Warn: 45 minutes
Down: 0 minutes
Maintenance: 0 minutes
We've been monitoring HelpScout outages since March 14, 2021.
Here's the history of service outages we've observed from the HelpScout Status Page:
HelpScout is a Communications, CRM, IT, and Project Management solution that StatusGator has been monitoring since March 2021. Over the past over 2 years, we have collected data on on more than 141 outages that affected HelpScout users. When HelpScout publishes downtime on their status page, they do so across 6 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
Many StatusGator users monitor HelpScout to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular crm services monitored on our platform. We've sent more than 400 notifications to our users about HelpScout incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
If HelpScout is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when HelpScout is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
HelpScout posts separate notifications for planned maintenance work. StatusGator will notify subscribers when HelpScout enters a pre-planned maintenance window, keeping you up to date.
Since HelpScout publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.
When HelpScout posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
When HelpScout has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.
Because HelpScout has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Frequently Asked Questions
According to its status page HelpScout is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.
StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!
There are two main options: You can check the HelpScout status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.
There may be several reasons for that:
We recommend contacting HelpScout customer support while checking everything on your side. You can also try Tweeting at them via @helpscout on Twitter. Or visit their official status page or website:
We use the official HelpScout status page. Here are links to their status page and other helpful links.
Are you experiencing issues with HelpScout? Sign up to receive notifications when HelpScout publishes outages.
HelpScout Down or not working? Never be taken by surprise again.
StatusGator tells you when your cloud services have problems or their statuses change. We monitor the official status pages of more than 2,880 cloud services in real-time, aggregate the data, and send you alerts via email, Slack, Teams, SMS, and more.
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