Last checked from HelpScout official status page 2 min. 42 sec. ago
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Report an issueThis chart represents HelpScout service health over the last 24 hours, with data points collected every 15 minutes based on issue reports, page visits, and signal strength. Sign up for free to see more HelpScout status data.
View and upvote the most commonly reported issues to help us better indicate the service status.
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We've been monitoring HelpScout outages since March 14, 2021. Here's the history of service outages we've observed from the HelpScout Status Page
Follow the recent outages and downtime for HelpScout in the table below.
| Incident Name | Duration | Started | Severity |
|---|---|---|---|
|
Slow page loads
|
15m |
Warn
|
|
|
Inbound Email Delays
|
5m |
Warn
|
|
|
Access Issues
|
40m |
Warn
|
|
|
Connections Issues
|
2h 5m |
Warn
|
|
|
Connection Issues
|
20m |
Warn
|
Stay updated with instant alerts for HelpScout outages by signing up now!
You can also monitor any service or website on your status page
View details of the current HelpScout status below.
| Component name | Status | Details |
|---|---|---|
| HelpScout AI Drafts status |
Up
|
See more |
| HelpScout Beacon status |
Up
|
See more |
| HelpScout Docs API status |
Up
|
See more |
| HelpScout Docs Sites status |
Up
|
See more |
| HelpScout Mailbox API 2.0 status |
Up
|
See more |
| HelpScout Mobile Apps status |
Up
|
See more |
| HelpScout Web App status |
Up
|
See more |
Stay updated with instant alerts for HelpScout outages by signing up now!
Features covering most of your needs in monitoring and communicating outages or downtime.
StatusGator monitors over 4,000 cloud services, hosted applications, and websites. Just add what you need to the list, and we'll automatically aggregate their statuses into a single page. You'll receive notifications for any issues affecting you and your page subscribers.
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StatusGator monitors all of your services and websites and sends your team instant notifications when they go down. Stay abreast of issues that affect your team with notifications: in email, Slack, Teams, or wherever your team communicates.
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Easily notify your end-users of outages using a customizable status page. Display cloud services or websites, as well as any custom monitors you add manually. Create multiple status pages tailored to different needs, customize them, and embed them for maximum effectiveness.
Start monitoring for freeHelpScout is a CRM, Project Management, IT, and Communications solution that StatusGator has been monitoring since March 2021. Over the past over 3 years, we have collected data on on more than 226 outages that affected HelpScout users. When HelpScout publishes downtime on their status page, they do so across 7 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
Many StatusGator users monitor HelpScout to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular crm services monitored on our platform. We've sent more than 600 notifications to our users about HelpScout incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
If HelpScout is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when HelpScout is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
HelpScout posts separate notifications for planned maintenance work. StatusGator will notify subscribers when HelpScout enters a pre-planned maintenance window, keeping you up to date.
When HelpScout posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
When HelpScout has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.
Because HelpScout has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Stay updated with instant alerts for HelpScout outages by signing up now!
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