Follow the recent outages and downtime for HelpScout in the table below.
Start Time |
Type |
Length |
Message |
Details |
|||||
---|---|---|---|---|---|---|---|---|---|
September 07, 2024 13:01 UTC |
MAINT |
25 minutes |
Scheduled Database Maintenance |
See more
|
|||||
August 31, 2024 15:21 UTC |
WARN |
about 1 hour |
Intermittent Docs site load issues |
See more
|
|||||
August 24, 2024 12:32 UTC |
MAINT |
9 minutes |
Scheduled Database Maintenance |
See more
|
|||||
August 21, 2024 21:01 UTC |
WARN |
35 minutes |
Connections Issues |
See more
|
|||||
August 21, 2024 20:48 UTC |
WARN |
13 minutes |
Connections Issues |
See more
|
|||||
2024-09-07 15:20:25 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more | |||||
2024-09-07 15:20:25 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more | |||||
2024-09-07 15:20:25 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more | |||||
2024-09-07 15:20:25 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more | |||||
2024-09-07 15:20:25 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more |
Sign Up for More HelpScout History
StatusGator has over 3 years of HelpScout status history.
View details of the current HelpScout status below.
HelpScout status, last 24 hours:
Up: 24 hours
Warn: 0 minutes
Down: 0 minutes
Maintenance: 25 minutes
We've been monitoring HelpScout outages since March 14, 2021.
Here's the history of service outages we've observed from the HelpScout Status Page:
HelpScout is a CRM, Project Management, IT, and Communications solution that StatusGator has been monitoring since March 2021. Over the past over 3 years, we have collected data on on more than 200 outages that affected HelpScout users. When HelpScout publishes downtime on their status page, they do so across 7 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
Many StatusGator users monitor HelpScout to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular crm services monitored on our platform. We've sent more than 400 notifications to our users about HelpScout incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
If HelpScout is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when HelpScout is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
HelpScout posts separate notifications for planned maintenance work. StatusGator will notify subscribers when HelpScout enters a pre-planned maintenance window, keeping you up to date.
Since HelpScout publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.
When HelpScout posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
When HelpScout has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.
Because HelpScout has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
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HelpScout Down or not working? Never be taken by surprise again.
StatusGator tells you when your cloud services have problems or their statuses change. We monitor the official status pages of more than 4,030 cloud services in real-time, aggregate the data, and send you alerts via email, Slack, Teams, SMS, and more.
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HelpScout status, last 24 hours:
Up: 24 hours
Warn: 0 minutes
Down: 0 minutes
Maintenance: 25 minutes
We've been monitoring HelpScout outages since March 14, 2021.
Here's the history of service outages we've observed from the HelpScout Status Page: