Last checked from HelpScout official status page 1 min. 21 sec. ago
Customer support platform with shared inbox, help center, and live chat.
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Report an outageThis chart represents HelpScout service health over the last 24 hours, with data points collected every 15 minutes based on issue reports, page visits, and signal strength. Sign up for free to see more HelpScout status data.
View and upvote the most commonly reported HelpScout issues to help us better indicate the service status.
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Follow the recent outages and downtime for HelpScout in the table below. If you're experiencing a problem now, check the current HelpScout status or report it.
| Incident Name | Duration | Started | Severity |
|---|---|---|---|
|
AI Drafts Issues
|
1h 41m |
Warn
|
|
|
Inbox Presence/Collision Detection Issues
|
2h 10m |
Warn
|
|
|
Issues With Closed Folder & Search
|
30m |
Warn
|
|
|
Beacon and Collision Detection Problem
|
5m |
Warn
|
|
|
Beacon and Collision Detection Problem
|
1h 38m |
Warn
|
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View details of the current HelpScout status below. If the status shows "Up" but you're still experiencing issues, you can report a problem such as connectivity issues, outages, or slow performance. These issues are commonly reported when HelpScout is down or facing partial disruptions.
Stay updated with instant alerts for HelpScout outages by signing up now!
With features designed to cover all your needs for monitoring and communicating outages or downtime, StatusGator keeps your team connected and informed. Stay updated on HelpScout outages, potential problems, and its current status in real-time, ensuring you're always prepared to act.
StatusGator monitors over 5,500 cloud services, hosted applications, and websites. Just add what you need to the list, and we'll automatically aggregate their statuses into a single page. You'll receive notifications for any issues affecting you and your page subscribers.
StatusGator monitors all of your services and websites and sends your team instant notifications when they go down. Stay abreast of issues that affect your team with notifications: in email, Slack, Teams, or wherever your team communicates.
Easily notify your end-users of outages using a customizable status page. Display cloud services or websites, as well as any custom monitors you add manually. Create multiple status pages tailored to different needs, customize them, and embed them for maximum effectiveness.
HelpScout (Customer support platform with shared inbox, help center, and live chat) is a a Communications, CRM, IT, and Project Management solution that StatusGator has been monitoring since March 2021. Over the past about 4 years, we have collected data on on more than 261 outages that affected HelpScout users. When HelpScout publishes downtime on their status page, they do so across 10 components and 2 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
If you're wondering, "Is HelpScout down?", or need to know its current status, we've got you covered. Our platform tracks every reported outage, performance issue, and maintenance window to ensure you're informed. Whether HelpScout is experiencing a problem now or has recently resolved one, our detailed history keeps you updated.
Many StatusGator users monitor HelpScout to get notified when it's down, is under maintenance, or has an outage. We've sent more than 800 notifications to our users about HelpScout incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
If we detect a potential HelpScout outage or other issue before it was reported on the official status page we will send an Early Warning Signal notification to StatusGator subscribers. We can often detect issues before they are officially acknowledged by the provider, giving you a head start on resolving any potential problems.
If HelpScout is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when HelpScout is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
HelpScout posts separate notifications for planned maintenance work. StatusGator will notify subscribers when HelpScout enters a pre-planned maintenance window, keeping you up to date.
When HelpScout posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
When HelpScout has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.
Because HelpScout has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you whenever a particular component is down. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Stay updated with instant alerts for HelpScout outages by signing up now!
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