Is HelpScout AI Drafts down?
Current HelpScout AI Drafts status is UP

We checked the official HelpScout AI Drafts Status Page 1 min. 20 sec. ago. Learn more
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Recent HelpScout AI Drafts Outages and Issues

Follow the recent outages and downtime for HelpScout AI Drafts in the table below.

Start Time

Type

Length

Message

Details

June 03, 2024 22:33 UTC

DOWN

33 minutes

AI Drafts: Issues generating drafts

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Start Time

June 03, 2024 22:33 UTC

Type DOWN
Affected Components

AI Drafts

Message

AI Drafts: Issues generating drafts

Details

Identified - AI Drafts is experiencing issues with draft generation due to an incident occurring with an upstream 3rd party provider. We'll update our status page as soon as we have more information on a resolution. Thanks for your patience! Jun 03, 2024 - 18:28 EDT

May 24, 2024 00:01 UTC

MAINT

20 minutes

Scheduled SupportAgent Maintenance

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Start Time

May 24, 2024 00:01 UTC

Type MAINT
Affected Components

AI Drafts

Message

Scheduled SupportAgent Maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 23, 2024 - 20:00 EDT

March 06, 2024 20:51 UTC

WARN

3 months

Outgoing email delays, AI Draft delay, Docs errors

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Start Time

March 06, 2024 20:51 UTC

Type WARN
Affected Components

AI Drafts

Message

Outgoing email delays, AI Draft delay, Docs errors

Details

Identified - We’ve identified the issues and are actively working to resolve them. As of now, AI Drafts should begin generating and outbound emails should start sending. We’re still working to fully restore the outbound email service, and so we’ll post more details as we have them. We’re digging into the issues with loading Docs sites, and you may still notice lags in the app as we continue to resolve the issue. Thanks for your patience! Mar 06, 2024 - 15:49 EST

March 06, 2024 20:18 UTC

WARN

33 minutes

Outgoing email delays, AI Draft delay, Docs errors

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Start Time

March 06, 2024 20:18 UTC

Type WARN
Affected Components

Docs Sites

AI Drafts

Message

Outgoing email delays, AI Draft delay, Docs errors

Details

Investigating - We are currently investigating an issue that's causing delays in outbound email processing, AI drafts not generating, and Docs sites' SSL errors. As a result of the outbound email delays, duplicate emails may be sending. We will update this issue as soon as we have updates to share. Mar 06, 2024 - 15:14 EST

No outages or status changes in the last 24 hours

HelpScout AI Drafts status, last 24 hours:

8:00 AM
2:00 PM
8:00 PM
2:00 AM
8:00 AM
8:00 AM
8:00 PM
8:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

HelpScout AI Drafts Outage and Status History

We've been monitoring HelpScout AI Drafts outages since March 14, 2021.
Here's the history of service outages we've observed from the HelpScout AI Drafts Status Page:

April 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,950 status pages

About Our HelpScout AI Drafts Status Page Integration

HelpScout AI Drafts is a CRM, Project Management, IT, and Communications solution that StatusGator has been monitoring since March 2021. Over the past over 3 years, we have collected data on on more than 185 outages that affected HelpScout AI Drafts users. When HelpScout AI Drafts publishes downtime on their status page, they do so across 7 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor HelpScout AI Drafts to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular crm services monitored on our platform. We've sent more than 300 notifications to our users about HelpScout AI Drafts incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If HelpScout AI Drafts is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when HelpScout AI Drafts is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

HelpScout AI Drafts posts separate notifications for planned maintenance work. StatusGator will notify subscribers when HelpScout AI Drafts enters a pre-planned maintenance window, keeping you up to date.

Since HelpScout AI Drafts publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When HelpScout AI Drafts posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When HelpScout AI Drafts has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because HelpScout AI Drafts has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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