Is HelpScout Docs Sites down?
Current HelpScout Docs Sites status is UP

We checked the official HelpScout Docs Sites Status Page 1 min. 1 sec. ago. Learn more
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Recent HelpScout Docs Sites Outages and Issues

Follow the recent outages and downtime for HelpScout Docs Sites in the table below.

Start Time

Type

Length

Message

Details

April 25, 2024 17:01 UTC

WARN

10 minutes

Connection Issues

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Start Time

April 25, 2024 17:01 UTC

Type WARN
Affected Components

Web App

Docs Sites

Message

Connection Issues

Details

Investigating - We're looking into reports of slow page loads across Help Scout and Docs sites. We'll update here when we have more information. Apr 25, 2024 - 12:56 EDT

April 22, 2024 14:06 UTC

WARN

15 minutes

Connections Issues

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Start Time

April 22, 2024 14:06 UTC

Type WARN
Affected Components

Docs Sites

Web App

Message

Connections Issues

Details

Investigating - We're looking into reports of slow page loads across the app along with Docs sites availability. We'll update here when we have more information. Apr 22, 2024 - 10:02 EDT

April 03, 2024 13:26 UTC

DOWN

5 minutes

Docs Connection Errors

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Start Time

April 03, 2024 13:26 UTC

Type DOWN
Affected Components

Public APIs - Docs API

Docs Sites

Message

Docs Connection Errors

Details

Investigating - We’ve been alerted to a problem with Help Scout Docs - we’re investigating. Apr 03, 2024 - 09:24 EDT

March 31, 2024 10:03 UTC

DOWN

23 minutes

Docs Connection Errors

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Start Time

March 31, 2024 10:03 UTC

Type DOWN
Affected Components

Docs Sites

Message

Docs Connection Errors

Details

Investigating - We’ve been alerted to a problem with Help Scout Docs - we’re investigating and will update once more information is available. Mar 31, 2024 - 05:56 EDT

March 06, 2024 20:18 UTC

WARN

about 1 hour

Outgoing email delays, AI Draft delay, Docs errors

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Start Time

March 06, 2024 20:18 UTC

Type WARN
Affected Components

Docs Sites

AI Drafts

Message

Outgoing email delays, AI Draft delay, Docs errors

Details

Investigating - We are currently investigating an issue that's causing delays in outbound email processing, AI drafts not generating, and Docs sites' SSL errors. As a result of the outbound email delays, duplicate emails may be sending. We will update this issue as soon as we have updates to share. Mar 06, 2024 - 15:14 EST

2024-06-13 12:12:07 UTC UTC

STATUS

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2024-06-13 12:12:07 UTC UTC

STATUS

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2024-06-13 12:12:07 UTC UTC

STATUS

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2024-06-13 12:12:07 UTC UTC

STATUS

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2024-06-13 12:12:07 UTC UTC

STATUS

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Sign Up for More HelpScout Docs Sites History

StatusGator has about 3 years of HelpScout Docs Sites status history.

No outages or status changes in the last 24 hours

HelpScout Docs Sites status, last 24 hours:

1:00 PM
7:00 PM
1:00 AM
7:00 AM
1:00 PM
1:00 PM
1:00 AM
1:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

HelpScout Docs Sites Outage and Status History

We've been monitoring HelpScout Docs Sites outages since March 14, 2021.
Here's the history of service outages we've observed from the HelpScout Docs Sites Status Page:

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,950 status pages

About Our HelpScout Docs Sites Status Page Integration

HelpScout Docs Sites is a CRM, Project Management, IT, and Communications solution that StatusGator has been monitoring since March 2021. Over the past over 3 years, we have collected data on on more than 185 outages that affected HelpScout Docs Sites users. When HelpScout Docs Sites publishes downtime on their status page, they do so across 7 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor HelpScout Docs Sites to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular crm services monitored on our platform. We've sent more than 300 notifications to our users about HelpScout Docs Sites incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If HelpScout Docs Sites is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when HelpScout Docs Sites is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

HelpScout Docs Sites posts separate notifications for planned maintenance work. StatusGator will notify subscribers when HelpScout Docs Sites enters a pre-planned maintenance window, keeping you up to date.

Since HelpScout Docs Sites publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When HelpScout Docs Sites posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When HelpScout Docs Sites has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because HelpScout Docs Sites has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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