Is HelpScout Web App down?
Current HelpScout Web App status is UP

We checked the official HelpScout Web App Status Page 4 min. 20 sec. ago. Learn more
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Recent HelpScout Web App Outages and Issues

Follow the recent outages and downtime for HelpScout Web App in the table below.

Start Time

Type

Length

Message

Details

June 12, 2024 10:16 UTC

WARN

about 1 hour

Search and Folder Issues

See more
Start Time

June 12, 2024 10:16 UTC

Type WARN
Affected Components

Beacon

Web App

Message

Search and Folder Issues

Details

Investigating - Our team has identified an issue which has caused degraded performance across the app including workflow performance, folder counts, search and Beacon performance. We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post an update when we've got more news to share. Jun 12, 2024 - 06:13 EDT

June 03, 2024 14:36 UTC

WARN

about 2 hours

Degraded App Performance (Slowness & Lagging)

See more
Start Time

June 03, 2024 14:36 UTC

Type WARN
Affected Components

Web App

Message

Degraded App Performance (Slowness & Lagging)

Details

Investigating - We've noticed an issue with general app performance and are actively investigating. Jun 03, 2024 - 10:31 EDT

April 25, 2024 17:01 UTC

WARN

10 minutes

Connection Issues

See more
Start Time

April 25, 2024 17:01 UTC

Type WARN
Affected Components

Web App

Docs Sites

Message

Connection Issues

Details

Investigating - We're looking into reports of slow page loads across Help Scout and Docs sites. We'll update here when we have more information. Apr 25, 2024 - 12:56 EDT

April 22, 2024 14:06 UTC

WARN

15 minutes

Connections Issues

See more
Start Time

April 22, 2024 14:06 UTC

Type WARN
Affected Components

Docs Sites

Web App

Message

Connections Issues

Details

Investigating - We're looking into reports of slow page loads across the app along with Docs sites availability. We'll update here when we have more information. Apr 22, 2024 - 10:02 EDT

April 19, 2024 14:23 UTC

WARN

about 2 hours

Connection Issues

See more
Start Time

April 19, 2024 14:23 UTC

Type WARN
Affected Components

Web App

Message

Connection Issues

Details

Investigating - We're looking into reports of slow page loads across the app. We'll update here when we have more information. Apr 19, 2024 - 10:20 EDT

2024-06-14 15:29:22 UTC UTC

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2024-06-14 15:29:22 UTC UTC

STATUS

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2024-06-14 15:29:22 UTC UTC

STATUS

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2024-06-14 15:29:22 UTC UTC

STATUS

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2024-06-14 15:29:22 UTC UTC

STATUS

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Sign Up for More HelpScout Web App History

StatusGator has over 3 years of HelpScout Web App status history.

No outages or status changes in the last 24 hours

HelpScout Web App status, last 24 hours:

4:00 PM
10:00 PM
4:00 AM
10:00 AM
4:00 PM
4:00 PM
4:00 AM
4:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

HelpScout Web App Outage and Status History

We've been monitoring HelpScout Web App outages since March 14, 2021.
Here's the history of service outages we've observed from the HelpScout Web App Status Page:

Instant enriched data from
3,950 status pages

About Our HelpScout Web App Status Page Integration

HelpScout Web App is a CRM, Project Management, IT, and Communications solution that StatusGator has been monitoring since March 2021. Over the past over 3 years, we have collected data on on more than 185 outages that affected HelpScout Web App users. When HelpScout Web App publishes downtime on their status page, they do so across 7 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor HelpScout Web App to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular crm services monitored on our platform. We've sent more than 300 notifications to our users about HelpScout Web App incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If HelpScout Web App is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when HelpScout Web App is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

HelpScout Web App posts separate notifications for planned maintenance work. StatusGator will notify subscribers when HelpScout Web App enters a pre-planned maintenance window, keeping you up to date.

Since HelpScout Web App publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When HelpScout Web App posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When HelpScout Web App has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because HelpScout Web App has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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