Is Lightspeed Help Centre down?
Current Lightspeed Help Centre status is UP

We checked the official Lightspeed Help Centre Status Page 2 min. 29 sec. ago. Learn more
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Recent Lightspeed Help Centre Outages and Issues

Follow the recent outages and downtime for Lightspeed Help Centre in the table below.

Start Time

Type

Length

Message

Details

October 27, 2023 13:51 UTC

WARN

ongoing

Outage - Unable to restore deleted variants in the edit page of a product

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Start Time

October 27, 2023 13:51 UTC

Type WARN
Affected Components

Lightspeed Retail (X-Series) - Help Centre

Message

Outage - Unable to restore deleted variants in the edit page of a product

Details

Update - Investigating - Some users are reporting an inability to restore variants of products in the products edit page. We are investigating the issue and its potential cause(s). Thank you for your patience while our dedicated team look into this. Oct 27, 2023 - 07:56 EDT

October 27, 2023 12:06 UTC

WARN

about 2 hours

Outage - Lightspeed Help Centre search bar unavailable

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Start Time

October 27, 2023 12:06 UTC

Type WARN
Affected Components

Lightspeed Retail (X-Series) - Help Centre

Message

Outage - Lightspeed Help Centre search bar unavailable

Details

Update - We are investigating an issue impacting the search function on some of our help centre pages. In the meantime please use the side panel to search for help articles. Thank you for your patience. Oct 27, 2023 - 08:06 EDT

October 26, 2023 18:11 UTC

WARN

about 18 hours

Lightspeed Retail (X-Series) - Errors with X-Series Ecommerce integration

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Start Time

October 26, 2023 18:11 UTC

Type WARN
Affected Components

Lightspeed Retail (X-Series) - Help Centre

Message

Lightspeed Retail (X-Series) - Errors with X-Series Ecommerce integration

Details

Investigating - We’ve identified an issue causing errors when new Lightspeed Retail (X-Series) merchants try to install the Lightspeed Retail app on Shopify. The team is working on this and will keep you informed with updates. Thanks for your patience. Oct 23, 2023 - 05:39 EDT

October 26, 2023 15:36 UTC

DOWN

about 3 hours

Extended Wait Times in Support

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Start Time

October 26, 2023 15:36 UTC

Type DOWN
Affected Components

Lightspeed Retail (X-Series) - Help Centre

Message

Extended Wait Times in Support

Details

Monitoring - Support is currently facing an issue with a third-party tool that manages our chat & phone services. Wait times may be extended during this period. We advise retailers in need of assistance to continue to hold and we'll be with you as soon as possible Oct 26, 2023 - 11:32 EDT

September 26, 2023 10:27 UTC

WARN

30 minutes

Lightspeed Retail (X-Series) - Help Centre unavailable

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Start Time

September 26, 2023 10:27 UTC

Type WARN
Affected Components

Lightspeed Retail (X-Series) - Help Centre

Message

Lightspeed Retail (X-Series) - Help Centre unavailable

Details

Investigating - Some users may be unable to access the X-Series Help Centre. We are currently investigating, and apologise for any inconvenience this may cause. Sep 26, 2023 - 06:16 EDT

2024-05-06 19:14:21 UTC UTC

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2024-05-06 19:14:21 UTC UTC

STATUS

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2024-05-06 19:14:21 UTC UTC

STATUS

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2024-05-06 19:14:21 UTC UTC

STATUS

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2024-05-06 19:14:21 UTC UTC

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Sign Up for More Lightspeed Help Centre History

StatusGator has almost 4 years of Lightspeed Help Centre status history.

No outages or status changes in the last 24 hours

Lightspeed Help Centre status, last 24 hours:

8:00 PM
2:00 AM
8:00 AM
2:00 PM
8:00 PM
8:00 PM
8:00 AM
8:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Lightspeed Help Centre Outage and Status History

We've been monitoring Lightspeed Help Centre outages since May 20, 2020.
Here's the history of service outages we've observed from the Lightspeed Help Centre Status Page:

May 2024

April 2024

March 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our Lightspeed Help Centre Status Page Integration

Lightspeed Help Centre is an eCommerce solution that StatusGator has been monitoring since May 2020. Over the past almost 4 years, we have collected data on on more than 1,225 outages that affected Lightspeed Help Centre users. When Lightspeed Help Centre publishes downtime on their status page, they do so across 49 components and 8 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 100 StatusGator users monitor Lightspeed Help Centre to get notified when it's down, is under maintenance, or has an outage. We've sent more than 1,800 notifications to our users about Lightspeed Help Centre incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Lightspeed Help Centre is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Lightspeed Help Centre is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Lightspeed Help Centre posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Lightspeed Help Centre enters a pre-planned maintenance window, keeping you up to date.

Since Lightspeed Help Centre publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Lightspeed Help Centre posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Lightspeed Help Centre has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Lightspeed Help Centre has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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