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Is Phreesia Support Portal down?
Current Phreesia Support Portal status is UP

We checked the official Phreesia Support Portal Status Page 2 min. 52 sec. ago. Learn more
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Recent Phreesia Support Portal Outages and Issues

Follow the recent outages and downtime for Phreesia Support Portal in the table below.

Start Time

Type

Length

Message

Details

September 26, 2023 22:42 UTC

DOWN

about 23 hours

Dashboard Issues across All Zones

 See more
Start Time

September 26, 2023 22:42 UTC

Type DOWN
Affected Components

Zone 2 - Phreesia Dashboard

Zone 4 - Phreesia Dashboard

EAP - PhreesiaPads

EAP - Eligibility and Benefits Verification

EAP - Import Functions

EAP - Payment Services - Phreesia Processor

EAP - Payment Services - Gateway

EAP - Self-Scheduling

EAP - Support Portal

EAP - Single Sign-On to Phreesia Dashboard

EAP - Export Functions

EAP - Mobile - SMS

EAP - Mobile - Email

EAP - Patient Chat

Zone 1 - Phreesia Dashboard

EAP - Arrival Stations

Zone 3 - Phreesia Dashboard
Message

Dashboard Issues across All Zones
Details

Monitoring - Monitoring - We are no longer experiencing issues on Zones 1,2,3,4 and Phreesia performance has returned to normal. We will continue to monitor before marking this as fully resolved. At this time the EAP zone is currently impacted and clients will be unable to log in or perform any Phreesia actions.The Auxiliary Payment System (APS) will be turned off tonight and all transactions will automatically be imported into Phreesia. You can visit our Help Page (https://27.help.phreesia.net/?p=3977) for additional information on how to see payments taken through APS and steps to re-assign and export payments (where applicable). We will provide further information about the root cause of the issue as soon as possible. Sep 26, 2023 - 18:41 EDT

September 26, 2023 04:02 UTC

MAINT

less than a minute

Emergency Maintenance on Zone 1 and EAP

 See more
Start Time

September 26, 2023 04:02 UTC

Type MAINT
Affected Components

Zone 1 - Eligibility and Benefits Verification

Zone 1 - Support Portal

Zone 1 - Payment Services - Phreesia Processor

Zone 1 - Payment Services - Gateway

Zone 1 - Self-Scheduling

Zone 1 - Arrival Stations

EAP - Single Sign-On to Phreesia Dashboard

EAP - Self-Scheduling

EAP - Arrival Stations

EAP - Support Portal

EAP - Export Functions

Zone 1 - Phreesia Dashboard

Zone 1 - PhreesiaPads

Zone 1 - Mobile - SMS

Zone 1 - Mobile - Email

EAP - Mobile - SMS

EAP - Mobile - Email

EAP - Patient Chat

EAP - Payment Services - Phreesia Processor

EAP - Phreesia Dashboard

EAP - PhreesiaPads

EAP - Eligibility and Benefits Verification

EAP - Import Functions

Zone 1 - Single Sign-On to Phreesia Dashboard

Zone 1 - Import Functions

Zone 1 - Export Functions

Zone 1 - Patient Chat

EAP - Payment Services - Gateway
Message

Emergency Maintenance on Zone 1 and EAP
Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 26, 2023 - 00:00 EDT

September 26, 2023 04:02 UTC

MAINT

about 6 hours

Emergency Maintenance on Zone 1 and EAP

 See more
Start Time

September 26, 2023 04:02 UTC

Type MAINT
Affected Components

Zone 1 - Eligibility and Benefits Verification

Zone 1 - Support Portal

Zone 1 - Payment Services - Phreesia Processor

Zone 1 - Payment Services - Gateway

Zone 1 - Self-Scheduling

Zone 1 - Arrival Stations

EAP - Single Sign-On to Phreesia Dashboard

EAP - Self-Scheduling

EAP - Arrival Stations

EAP - Support Portal

EAP - Export Functions

Zone 1 - Phreesia Dashboard

Zone 1 - PhreesiaPads

Zone 1 - Mobile - SMS

Zone 1 - Mobile - Email

EAP - Mobile - SMS

EAP - Mobile - Email

EAP - Patient Chat

EAP - Payment Services - Phreesia Processor

EAP - Phreesia Dashboard

EAP - PhreesiaPads

EAP - Eligibility and Benefits Verification

EAP - Import Functions

Zone 1 - Single Sign-On to Phreesia Dashboard

Zone 1 - Import Functions

Zone 1 - Export Functions

Zone 1 - Patient Chat

EAP - Payment Services - Gateway
Message

Emergency Maintenance on Zone 1 and EAP
Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 26, 2023 - 00:00 EDT

April 01, 2023 03:32 UTC

MAINT

less than a minute

Phreesia Scheduled Maintenance

 See more
Start Time

April 01, 2023 03:32 UTC

Type MAINT
Affected Components

Zone 3 - Import Functions

Zone 3 - Payment Services - Phreesia Processor

EAP - Mobile - SMS

Zone 1 - Payment Services - Gateway

Zone 3 - Mobile - SMS

Zone 4 - Phreesia Dashboard

Zone 2 - Phreesia Dashboard

Zone 1 - PhreesiaPads

EAP - Export Functions

EAP - Import Functions

EAP - Phreesia Dashboard

Zone 3 - Phreesia Dashboard

Zone 3 - PhreesiaPads

Zone 3 - Single Sign-On to Phreesia Dashboard

Zone 4 - Self-Scheduling

Zone 4 - Single Sign-On to Phreesia Dashboard

Zone 4 - Support Portal

Zone 1 - Phreesia Dashboard

Zone 1 - Eligibility and Benefits Verification

Zone 1 - Support Portal

Zone 1 - Single Sign-On to Phreesia Dashboard

Zone 1 - Import Functions

Zone 1 - Export Functions

Zone 1 - Mobile - SMS

Zone 1 - Mobile - Email

Zone 1 - Patient Chat

Zone 1 - Payment Services - Phreesia Processor

Zone 1 - Appointment Accelerator

Zone 1 - Self-Scheduling

Zone 2 - PhreesiaPads

Zone 2 - Eligibility and Benefits Verification

Zone 2 - Support Portal

Zone 2 - Single Sign-On to Phreesia Dashboard

Zone 2 - Import Functions

Zone 2 - Export Functions

Zone 2 - Mobile - SMS

Zone 2 - Mobile - Email

Zone 2 - Patient Chat

Zone 2 - Payment Services - Phreesia Processor

Zone 2 - Payment Services - Gateway

Zone 2 - Appointment Accelerator

Zone 2 - Self-Scheduling

Zone 3 - Eligibility and Benefits Verification

Zone 3 - Support Portal

Zone 3 - Mobile - Email

Zone 3 - Patient Chat

Zone 3 - Payment Services - Gateway

Zone 3 - Appointment Accelerator

Zone 3 - Self-Scheduling

Zone 4 - PhreesiaPads

Zone 4 - Eligibility and Benefits Verification

Zone 4 - Import Functions

Zone 4 - Export Functions

Zone 4 - Mobile - SMS

Zone 4 - Mobile - Email

Zone 4 - Patient Chat

Zone 4 - Payment Services - Phreesia Processor

Zone 4 - Payment Services - Gateway

Zone 4 - Appointment Accelerator

EAP - PhreesiaPads

EAP - Eligibility and Benefits Verification

EAP - Support Portal

EAP - Single Sign-On to Phreesia Dashboard

EAP - Mobile - Email

EAP - Patient Chat

EAP - Payment Services - Phreesia Processor

EAP - Payment Services - Gateway

EAP - Self-Scheduling

Phreesia Systems - Phone System

Phreesia Systems - Ticketing System

Zone 3 - Export Functions

EAP - Appointment Accelerator
Message

Phreesia Scheduled Maintenance
Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 31, 2023 - 23:30 EDT

April 01, 2023 03:32 UTC

MAINT

about 6 hours

Phreesia Scheduled Maintenance

 See more
Start Time

April 01, 2023 03:32 UTC

Type MAINT
Affected Components

Zone 3 - Import Functions

Zone 3 - Payment Services - Phreesia Processor

EAP - Mobile - SMS

Zone 1 - Payment Services - Gateway

Zone 3 - Mobile - SMS

Zone 4 - Phreesia Dashboard

Zone 2 - Phreesia Dashboard

Zone 1 - PhreesiaPads

EAP - Export Functions

EAP - Import Functions

EAP - Phreesia Dashboard

Zone 3 - Phreesia Dashboard

Zone 3 - PhreesiaPads

Zone 3 - Single Sign-On to Phreesia Dashboard

Zone 4 - Self-Scheduling

Zone 4 - Single Sign-On to Phreesia Dashboard

Zone 4 - Support Portal

Zone 1 - Phreesia Dashboard

Zone 1 - Eligibility and Benefits Verification

Zone 1 - Support Portal

Zone 1 - Single Sign-On to Phreesia Dashboard

Zone 1 - Import Functions

Zone 1 - Export Functions

Zone 1 - Mobile - SMS

Zone 1 - Mobile - Email

Zone 1 - Patient Chat

Zone 1 - Payment Services - Phreesia Processor

Zone 1 - Appointment Accelerator

Zone 1 - Self-Scheduling

Zone 2 - PhreesiaPads

Zone 2 - Eligibility and Benefits Verification

Zone 2 - Support Portal

Zone 2 - Single Sign-On to Phreesia Dashboard

Zone 2 - Import Functions

Zone 2 - Export Functions

Zone 2 - Mobile - SMS

Zone 2 - Mobile - Email

Zone 2 - Patient Chat

Zone 2 - Payment Services - Phreesia Processor

Zone 2 - Payment Services - Gateway

Zone 2 - Appointment Accelerator

Zone 2 - Self-Scheduling

Zone 3 - Eligibility and Benefits Verification

Zone 3 - Support Portal

Zone 3 - Mobile - Email

Zone 3 - Patient Chat

Zone 3 - Payment Services - Gateway

Zone 3 - Appointment Accelerator

Zone 3 - Self-Scheduling

Zone 4 - PhreesiaPads

Zone 4 - Eligibility and Benefits Verification

Zone 4 - Import Functions

Zone 4 - Export Functions

Zone 4 - Mobile - SMS

Zone 4 - Mobile - Email

Zone 4 - Patient Chat

Zone 4 - Payment Services - Phreesia Processor

Zone 4 - Payment Services - Gateway

Zone 4 - Appointment Accelerator

EAP - PhreesiaPads

EAP - Eligibility and Benefits Verification

EAP - Support Portal

EAP - Single Sign-On to Phreesia Dashboard

EAP - Mobile - Email

EAP - Patient Chat

EAP - Payment Services - Phreesia Processor

EAP - Payment Services - Gateway

EAP - Self-Scheduling

Phreesia Systems - Phone System

Phreesia Systems - Ticketing System

Zone 3 - Export Functions

EAP - Appointment Accelerator
Message

Phreesia Scheduled Maintenance
Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 31, 2023 - 23:30 EDT

2024-04-12 15:09:06 UTC UTC

 STATUS

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2024-04-12 15:09:06 UTC UTC

 STATUS

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2024-04-12 15:09:06 UTC UTC

 STATUS

? minutes

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2024-04-12 15:09:06 UTC UTC

 STATUS

? minutes

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2024-04-12 15:09:06 UTC UTC

 STATUS

? minutes

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Sign Up for More Phreesia Support Portal History

StatusGator has about 3 years of Phreesia Support Portal status history.

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No outages or status changes in the last 24 hours

Phreesia Support Portal status, last 24 hours:

4:00 PM
10:00 PM
4:00 AM
10:00 AM
4:00 PM
4:00 PM
4:00 AM
4:00 PM

  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Phreesia Support Portal Outage and Status History

We've been monitoring Phreesia Support Portal outages since March 14, 2021.
Here's the history of service outages we've observed from the Phreesia Support Portal Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Solutions for Everyone
Education
  • Keep students and staff informed
  • Reduce ticket volume
  • Essential for remote learning

Learn more

DevOps
  • Shorten incident downtime
  • Unify maintenance schedules
  • Integrates with incident tools

Learn more

IT Teams
  • Reduce ticket volumes
  • Improve transparency
  • Shorten resolution times

Learn more

Instant enriched data from
3,580 status pages

About Our Phreesia Support Portal Status Page Integration

Phreesia Support Portal is a Healthcare solution that StatusGator has been monitoring since March 2021. Over the past about 3 years, we have collected data on on more than 337 outages that affected Phreesia Support Portal users. When Phreesia Support Portal publishes downtime on their status page, they do so across 90 components and 7 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Phreesia Support Portal to get notified when it's down, is under maintenance, or has an outage. We've sent more than 100 notifications to our users about Phreesia Support Portal incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Phreesia Support Portal is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Phreesia Support Portal is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Phreesia Support Portal posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Phreesia Support Portal enters a pre-planned maintenance window, keeping you up to date.

Since Phreesia Support Portal publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Phreesia Support Portal posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Phreesia Support Portal has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Phreesia Support Portal has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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