Is Retention Science down?
Current Retention Science status is UP

We checked the official Retention Science Status Page 7 min. 40 sec. ago. Learn more
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Recent Retention Science Outages and Issues

Follow the recent outages and downtime for Retention Science in the table below.

Start Time

Type

Length

Message

Details

April 19, 2024 21:22 UTC

WARN

3 days

Database server out of temporary disk space causing certain sites' recommendations to fail

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Start Time

April 19, 2024 21:22 UTC

Type WARN
Affected Components

Cortex Application (Main Dashboard)

Recommendations API

Message

Database server out of temporary disk space causing certain sites' recommendations to fail

Details

Investigating - We are currently investigating, but it seems one of our databases has run out of temporary disk space to unload large tables to our machine learning algorithm. Not all sites are affected, and it seems to primarily be an issue for larger sites (many millions of users).We are looking to remediate this, but also we're trying to find out why this suddenly started happening even though we haven't changed much on the database server side. We will update here with more findings as we have them. Apr 19, 2024 - 14:20 PDT

February 01, 2024 17:54 UTC

WARN

about 3 hours

Slowness navigating the website, delays sending emails..

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Start Time

February 01, 2024 17:54 UTC

Type WARN
Affected Components

Smart Blast / Promo Blast Sends API

Transactional Sends API

Message

Slowness navigating the website, delays sending emails..

Details

Investigating - We are currently investigating this issue for immediate repair Feb 01, 2024 - 09:50 PST

Retention Science Components and Services

View details of the current Retention Science status below.

Name

Status

Details

Retention Science Campaign Reporting and Analytics API

UP See more

Retention Science Cortex Application (Main Dashboard)

UP See more

Retention Science Data Imports Service

UP See more

Retention Science Events and Tracking API

UP See more

Retention Science Filtering and Segmentation Service

UP See more

Retention Science Recommendations API

UP See more

Retention Science Reporting

UP See more

Retention Science Smart Blast / Promo Blast Sends API

UP See more

Retention Science SMS

UP See more

Retention Science Support

UP See more

Retention Science Template Tools

UP See more

Retention Science Transactional Sends API

UP See more

Retention Science Users API

UP See more

No outages or status changes in the last 24 hours

Retention Science status, last 24 hours:

1:00 PM
7:00 PM
1:00 AM
7:00 AM
1:00 PM
1:00 PM
1:00 AM
1:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Retention Science Outage and Status History

We've been monitoring Retention Science outages since September 12, 2022.
Here's the history of service outages we've observed from the Retention Science Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,590 status pages

About Our Retention Science Status Page Integration

Retention Science is a Marketing and Email solution that StatusGator has been monitoring since September 2022. Over the past over 1 year, we have collected data on on outages that affected Retention Science users. When Retention Science publishes downtime on their status page, they do so across 13 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Retention Science to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If Retention Science is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Retention Science is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Retention Science posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Retention Science enters a pre-planned maintenance window, keeping you up to date.

Since Retention Science publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Retention Science posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Retention Science has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Retention Science has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

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