Is Sumsub API down?
Current Sumsub API status is UP

We checked the official Sumsub API Status Page 1 min. 16 sec. ago. Learn more
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Recent Sumsub API Outages and Issues

Follow the recent outages and downtime for Sumsub API in the table below.

Start Time

Type

Length

Message

Details

April 18, 2024 18:45 UTC

WARN

about 1 hour

Potential Performance Impact Notice Due to Data Center Technical Difficulties

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Start Time

April 18, 2024 18:45 UTC

Type WARN
Affected Components

WebSDK

MobileSDK

API

Message

Potential Performance Impact Notice Due to Data Center Technical Difficulties

Details

Investigating - One of our Data Centers is currently experiencing technical difficulties.The services remain operational with possible impact on performance, which potentially might result in longer verification process.We apologize for any inconvenience this may cause and are currently doing our best to resolve this as quickly and safely as possible.We will continue to monitor the situation and provide another update in 30 minutes, or sooner if there are any significant changes. Apr 18, 2024 - 18:40 UTC

May 31, 2023 07:25 UTC

WARN

about 2 hours

Elevated API requests errors

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Start Time

May 31, 2023 07:25 UTC

Type WARN
Affected Components

API

Message

Elevated API requests errors

Details

Update - We are continuing to investigate this issue. May 31, 2023 - 07:15 UTC

February 02, 2023 18:20 UTC

WARN

about 4 hours

Technical Issue with dashboard availability

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Start Time

February 02, 2023 18:20 UTC

Type WARN
Affected Components

API

MobileSDK

Message

Technical Issue with dashboard availability

Details

Update - We are continuing to investigate this issue. Feb 02, 2023 - 18:18 UTC

December 02, 2022 17:23 UTC

WARN

about 1 hour

Technical issue with AML service

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Start Time

December 02, 2022 17:23 UTC

Type WARN
Affected Components

API

WebSDK

MobileSDK

Message

Technical issue with AML service

Details

Identified - Our service has encountered a technical problem preventing us from getting a response from the external source responsible for providing AML matches. In some cases, there may be an increase in verification time.Our team together with AML provider are actively investigating the incident and we will update you with more details as we have them. Dec 02, 2022 - 17:17 UTC

No outages or status changes in the last 24 hours

Sumsub API status, last 24 hours:

1:00 PM
7:00 PM
1:00 AM
7:00 AM
1:00 PM
1:00 PM
1:00 AM
1:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Sumsub API Outage and Status History

We've been monitoring Sumsub API outages since September 28, 2022.
Here's the history of service outages we've observed from the Sumsub API Status Page:

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our Sumsub API Status Page Integration

Sumsub API is an Identity Management solution that StatusGator has been monitoring since September 2022. Over the past over 1 year, we have collected data on on more than 12 outages that affected Sumsub API users. When Sumsub API publishes downtime on their status page, they do so across 3 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Sumsub API to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If Sumsub API is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Sumsub API is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Sumsub API posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Sumsub API enters a pre-planned maintenance window, keeping you up to date.

Since Sumsub API publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Sumsub API posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Sumsub API has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Sumsub API has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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