Is Sumsub down?
Current Sumsub status is UP

We checked the official Sumsub Status Page 2 min. 40 sec. ago. Learn more
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Recent Sumsub Outages and Issues

Follow the recent outages and downtime for Sumsub in the table below.

Start Time

Type

Length

Message

Details

May 31, 2023 07:25 UTC

WARN

about 2 hours

Elevated API requests errors

See more
Start Time

May 31, 2023 07:25 UTC

Type WARN
Affected Components

API

Message

Elevated API requests errors

Details

Update - We are continuing to investigate this issue. May 31, 2023 - 07:15 UTC

April 06, 2023 12:30 UTC

WARN

35 minutes

MSDK crashing while opening ID photo screen

See more
Start Time

April 06, 2023 12:30 UTC

Type WARN
Affected Components

MobileSDK

Message

MSDK crashing while opening ID photo screen

Details

Investigating - We are currently investigating the issue. Apr 06, 2023 - 12:30 UTC

February 02, 2023 18:20 UTC

WARN

about 4 hours

Technical Issue with dashboard availability

See more
Start Time

February 02, 2023 18:20 UTC

Type WARN
Affected Components

API

MobileSDK

Message

Technical Issue with dashboard availability

Details

Update - We are continuing to investigate this issue. Feb 02, 2023 - 18:18 UTC

February 02, 2023 16:30 UTC

WARN

about 2 hours

Technical Issue with dashboard availability

See more
Start Time

February 02, 2023 16:30 UTC

Type WARN
Affected Components

WebSDK

Message

Technical Issue with dashboard availability

Details

Identified - The issue has been identified and a fix is being implemented. Feb 02, 2023 - 16:30 UTC

December 02, 2022 17:23 UTC

WARN

about 1 hour

Technical issue with AML service

See more
Start Time

December 02, 2022 17:23 UTC

Type WARN
Affected Components

API

WebSDK

MobileSDK

Message

Technical issue with AML service

Details

Identified - Our service has encountered a technical problem preventing us from getting a response from the external source responsible for providing AML matches. In some cases, there may be an increase in verification time.Our team together with AML provider are actively investigating the incident and we will update you with more details as we have them. Dec 02, 2022 - 17:17 UTC

Sumsub Components and Services

View details of the current Sumsub status below.

Name

Status

Details

Sumsub API

UP See more

Sumsub MobileSDK

UP See more

Sumsub WebSDK

UP See more

No outages or status changes in the last 24 hours

Sumsub status, last 24 hours:

8:00 PM
2:00 AM
8:00 AM
2:00 PM
8:00 PM
8:00 PM
8:00 AM
8:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Sumsub Outage and Status History

We've been monitoring Sumsub outages since September 28, 2022.
Here's the history of service outages we've observed from the Sumsub Status Page:

February 2024

January 2024

December 2023

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,620 status pages

About Our Sumsub Status Page Integration

Sumsub is an Identity Management solution that StatusGator has been monitoring since September 2022. Over the past over 1 year, we have collected data on on outages that affected Sumsub users. When Sumsub publishes downtime on their status page, they do so across 3 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Sumsub to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If Sumsub is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Sumsub is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Sumsub posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Sumsub enters a pre-planned maintenance window, keeping you up to date.

Since Sumsub publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Sumsub posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Sumsub has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Sumsub has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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