Follow the recent outages and downtime for Sumsub in the table below.
Start Time |
Type |
Length |
Message |
Details |
|||||
---|---|---|---|---|---|---|---|---|---|
May 31, 2023 07:25 UTC |
WARN |
about 2 hours |
Elevated API requests errors |
See more
|
|||||
April 06, 2023 12:30 UTC |
WARN |
35 minutes |
MSDK crashing while opening ID photo screen |
See more
|
|||||
February 02, 2023 18:20 UTC |
WARN |
about 4 hours |
Technical Issue with dashboard availability |
See more
|
|||||
February 02, 2023 16:30 UTC |
WARN |
about 2 hours |
Technical Issue with dashboard availability |
See more
|
|||||
December 02, 2022 17:23 UTC |
WARN |
about 1 hour |
Technical issue with AML service |
See more
|
Sumsub status, last 24 hours:
Up: 24 hours
Warn: 0 minutes
Down: 0 minutes
Maintenance: 0 minutes
Sumsub is an Identity Management solution that StatusGator has been monitoring since September 2022. Over the past 8 months, we have collected data on on outages that affected Sumsub users. When Sumsub publishes downtime on their status page, they do so across 3 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
Many StatusGator users monitor Sumsub to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.
If Sumsub is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when Sumsub is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
Sumsub posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Sumsub enters a pre-planned maintenance window, keeping you up to date.
Since Sumsub publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.
When Sumsub posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
When Sumsub has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.
Because Sumsub has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Frequently Asked Questions
According to its status page Sumsub is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.
StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!
There are two main options: You can check the Sumsub status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.
There may be several reasons for that:
We recommend contacting Sumsub customer support while checking everything on your side. You can also try Tweeting at them via @Sumsubcom on Twitter. Or visit their official status page or website:
We use the official Sumsub status page. Here are links to their status page and other helpful links.
Are you experiencing issues with Sumsub? Sign up to receive notifications when Sumsub publishes outages.
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