Is Tealium File Import down?
Current Tealium File Import status is UP

We checked the official Tealium File Import Status Page 18 sec. ago. Learn more
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Recent Tealium File Import Outages and Issues

Follow the recent outages and downtime for Tealium File Import in the table below.

Start Time

Type

Length

Message

Details

August 10, 2023 15:08 UTC

WARN

about 7 hours

File import status may be incorrect

See more
Start Time

August 10, 2023 15:08 UTC

Type WARN
Affected Components

Server-Side Data Collection and Processing - File Import

Message

File import status may be incorrect

Details

Engineers have identified an issue with the screen showing the status of file imports.
In some cases it is incorrectly showing “Pending” when files have actually finished processing.

An investigation is in progress

June 14, 2023 16:33 UTC

WARN

about 2 months

Upcoming Change to Tealium application URL

See more
Start Time

June 14, 2023 16:33 UTC

Type WARN
Affected Components

Server-Side Data Collection and Processing - Data Connectors

Server-Side Data Collection and Processing - Data Layer Enrichment

APIs - DLE Upload API

APIs - Omnichannel Reporting API

APIs - Publish Revision API

Server-Side Data Collection and Processing - Cloud Delivery for Audiences

Server-Side Data Collection and Processing - Cloud Delivery for Events

Server-Side Data Collection and Processing - Event Data Collection

Server-Side Data Collection and Processing - Visitor Processing

Server-Side Data Collection and Processing - Audience Sizing

Server-Side Data Collection and Processing - Audience Discovery

Server-Side Data Collection and Processing - Cloud Functions

Server-Side Data Collection and Processing - DataConnect

Server-Side Data Collection and Processing - File Import

Server-Side Data Collection and Processing - Omnichannel

Message

Upcoming Change to Tealium application URL

Details

On June 20th the URL of all web pages within Tealium’s server-side application will be updated. The text “datacloud” and language identifier (ex. datacloud/en-US) will be replaced with “tms/?utk=token” as well as an additional component of “&product=SS#” - example below. This is the first of two changes that will be made to the URL structure over the coming 12 months. If you have built custom tools to manage Tealium, you may need to make adjustments to reflect this change.

Existing Server-side URL
https://my.tealiumiq.com/datacloud/en-US/?account=account&profile=profile#

New Server-side URL
https://my.tealiumiq.com/tms/?utk=token&account=account&profile=profile&product=SS#

Please contact Tealium support [support@tealium.com] with any questions.

June 13, 2023 20:38 UTC

WARN

about 20 hours

US East Services Impacted due to upstream provider

See more
Start Time

June 13, 2023 20:38 UTC

Type WARN
Affected Components

APIs - DLE Upload API

Server-Side Data Collection and Processing - File Import

Server-Side Data Collection and Processing - Omnichannel

APIs - Omnichannel Reporting API

APIs - Publish Revision API

APIs - Visitor Lookup API

Cloud Regions - US East

Server-Side Data Collection and Processing - Cloud Delivery for Audiences

Server-Side Data Collection and Processing - Cloud Delivery for Events

Server-Side Data Collection and Processing - Data Connectors

Server-Side Data Collection and Processing - Data Layer Enrichment

Server-Side Data Collection and Processing - Event Data Collection

Server-Side Data Collection and Processing - Visitor Processing

Server-Side Data Collection and Processing - Audience Sizing

Server-Side Data Collection and Processing - Audience Discovery

Server-Side Data Collection and Processing - Cloud Functions

Server-Side Data Collection and Processing - DataConnect

Server-Side Data Access and Storage - AudienceDB

Server-Side Data Access and Storage - AudienceStore

Server-Side Data Access and Storage - EventDB

Server-Side Data Access and Storage - EventStore

Server-Side Machine Learning - Predict Data Collection

Server-Side Machine Learning - Predict Model Trainings

Message

US East Services Impacted due to upstream provider

Details

Engineers have identified an issue with our upstream provider that began at 7:00 PM UTC.

January 12, 2023 01:58 UTC

WARN

15 minutes

Visitor Processing impacted in multiple regions

See more
Start Time

January 12, 2023 01:58 UTC

Type WARN
Affected Components

User Interface - Login and Access

Cloud Regions - APAC South

Cloud Regions - US East

Cloud Regions - APAC Northeast

Server-Side Data Collection and Processing - Visitor Processing

Server-Side Data Access and Storage - AudienceStore

Cloud Regions - APAC North

Cloud Regions - EU Central

Cloud Regions - EU West

Cloud Regions - US West

Cloud Regions - AP East

Server-Side Data Access and Storage - AudienceDB

Server-Side Data Collection and Processing - File Import

Message

Visitor Processing impacted in multiple regions

Details

Our engineers identified issues related to visitor processing, they are investigating to determine the cause.

November 28, 2022 17:16 UTC

WARN

about 13 hours

File Import and Omnichannel in US East Impacted

See more
Start Time

November 28, 2022 17:16 UTC

Type WARN
Affected Components

Server-Side Data Collection and Processing - File Import

Message

File Import and Omnichannel in US East Impacted

Details

Product Maintenance - US East - we are temporarily throttling the rate at which we process events from File Import and Omnichannel data sources. Files imported into profiles in the US East region may take longer than normal to fully process. This is to accommodate higher than normal inbound event volume from other sources associated with Cyber Monday web traffic. We expect to stop throttling File Import data sources later today, once web traffic has slowed.

2024-03-26 17:39:33 UTC UTC

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2024-03-26 17:39:33 UTC UTC

STATUS

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2024-03-26 17:39:33 UTC UTC

STATUS

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2024-03-26 17:39:33 UTC UTC

STATUS

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2024-03-26 17:39:33 UTC UTC

STATUS

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Sign Up for More Tealium File Import History

StatusGator has about 3 years of Tealium File Import status history.

No outages or status changes in the last 24 hours

Tealium File Import status, last 24 hours:

6:00 PM
12:00 AM
6:00 AM
12:00 PM
6:00 PM
6:00 PM
6:00 AM
6:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Tealium File Import Outage and Status History

We've been monitoring Tealium File Import outages since March 14, 2021.
Here's the history of service outages we've observed from the Tealium File Import Status Page:

March 2024

February 2024

January 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,570 status pages

About Our Tealium File Import Status Page Integration

Tealium File Import is an Analytics solution that StatusGator has been monitoring since March 2021. Over the past about 3 years, we have collected data on on more than 617 outages that affected Tealium File Import users. When Tealium File Import publishes downtime on their status page, they do so across 44 components and 8 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Tealium File Import to get notified when it's down, is under maintenance, or has an outage. We've sent more than 2,500 notifications to our users about Tealium File Import incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Tealium File Import is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Tealium File Import is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Tealium File Import posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Tealium File Import enters a pre-planned maintenance window, keeping you up to date.

Tealium File Import does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate Tealium File Import maintenance events into your unified calendar.

When Tealium File Import posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Tealium File Import has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Tealium File Import has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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