Is AskCody Room Displays down?
Current AskCody Room Displays status is UP

Investigating - Affected Users: All AskCody usersRegion: Europe CustomersWe are currently experiencing a major outage in our EWS service and are now investigating the impact.Users will experience that they cannot access the Management Portal or utilise the AskCody add-ins in Outlook. The next update will be provided at 4 pm GMT+2 Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%. May 03, 2024 - 14:03 CEST

Identified - Affected Users: Booking add-in usersRegion: North AmericaWe are currently experiencing issues with a surge of ErrorUnauthorized happening primarily in the Bookings add-in. It is not consistent and are only happening to some customers, on and off - we are investigating the impact and are trying to locate the cause.Users may experience this issue as showing some rooms unable to be booked, but by refreshing their search they can be available again. If it is available, booking them should be fully possible, but we recommend booking them via Outlook if you experience the ErrorUnauthorized, to avoid any further complication. The next update will be provided as soon as we know moreDegraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime. Apr 05, 2024 - 17:09 CEST

Investigating - Affected Users: Booking add-in usersRegion: North AmericaWe are currently experiencing issues with a surge of ErrorUnauthorized happening primarily in the Bookings add-in. It is not consistent and are only happening to some customers, on and off - we are investigating the impact and are trying to locate the cause.Users may experience this issue as showing some rooms unable to be booked, but by refreshing their search they can be available again. If it is available, booking them should be fully possible, but we recommend booking them via Outlook if you experience the ErrorUnauthorized, to avoid any further complication. The next update will be provided as soon as we know moreDegraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime. Apr 04, 2024 - 20:07 CEST

Investigating - Affected Users: Booking add-in usersRegion: North AmericaWe are currently experiencing issues with a surge of ErrorUnauthorized happening primarily in the Bookings add-in. It is not consistent and are only happening to some customers, on and off - we are investigating the impact and are trying to locate the cause.Users may experience this issue as showing some rooms unable to be booked, but by refreshing their search they can be available again. If it is available, booking them should be fully possible, but we recommend booking them via Outlook if you experience the ErrorUnauthorized, to avoid any further complication. The next update will be provided as soon as we know moreDegraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime. Apr 04, 2024 - 20:07 CEST

Investigating - Affected Users: All usersRegion: Outside of North AmericaSince 8:15 CEST we have been experiencing an increase in response time, partial outage in the Management Portal and Outlook add-ins.Users may see a "Service unavailable" message, when trying to access these services.We are investigating the cause, and will continuously update this as we progress.The next update will be provided at latest: 11:00 CEST, 07/11/2023 Nov 07, 2023 - 08:36 CET