Is AskCody down?
Current AskCody status is UP

Identified - Affected Users: Booking add-in usersRegion: North AmericaWe are currently experiencing issues with a surge of ErrorUnauthorized happening primarily in the Bookings add-in. It is not consistent and are only happening to some customers, on and off - we are investigating the impact and are trying to locate the cause.Users may experience this issue as showing some rooms unable to be booked, but by refreshing their search they can be available again. If it is available, booking them should be fully possible, but we recommend booking them via Outlook if you experience the ErrorUnauthorized, to avoid any further complication. The next update will be provided as soon as we know moreDegraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime. Apr 05, 2024 - 17:09 CEST

Investigating - Affected Users: Booking add-in usersRegion: North AmericaWe are currently experiencing issues with a surge of ErrorUnauthorized happening primarily in the Bookings add-in. It is not consistent and are only happening to some customers, on and off - we are investigating the impact and are trying to locate the cause.Users may experience this issue as showing some rooms unable to be booked, but by refreshing their search they can be available again. If it is available, booking them should be fully possible, but we recommend booking them via Outlook if you experience the ErrorUnauthorized, to avoid any further complication. The next update will be provided as soon as we know moreDegraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime. Apr 04, 2024 - 20:07 CEST

Investigating - Affected Users: Booking add-in usersRegion: North AmericaWe are currently experiencing issues with a surge of ErrorUnauthorized happening primarily in the Bookings add-in. It is not consistent and are only happening to some customers, on and off - we are investigating the impact and are trying to locate the cause.Users may experience this issue as showing some rooms unable to be booked, but by refreshing their search they can be available again. If it is available, booking them should be fully possible, but we recommend booking them via Outlook if you experience the ErrorUnauthorized, to avoid any further complication. The next update will be provided as soon as we know moreDegraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime. Apr 04, 2024 - 20:07 CEST

Update - Data from the missing period should now be available for all and we are monitoring for the following period to ensure all data is correctly displayed as intended. Feb 13, 2024 - 13:00 CET

Identified - Affected Users: Insights portal usersRegion: Global, but not all customersWe have degraded performance in Insights, where data is missing from end december going forward. the cause of the issue is identified and we are working on a solution.Users may experience lack in data validity until this is restored.The next update will be provided as soon as we know moreDegraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime. Jan 18, 2024 - 09:27 CET