Is commercetools Down?
Current commercetools Status: up

Status History

We've been monitoring commercetools since April 27, 2020. Here's the history of service outages we've observed from the commercetools status page:

Recent commercetools Outages and Issues

Follow the recent outages and downtime for commercetools in the table below.

Start Time Type Length Message Details
September 16, 2020 17:27 UTC WARN 25 minutes Elevated API Error Rates ([North America | Europe] [Google Cloud|AWS]) We're experiencing an elevated level of API error rates and are currently looking into this issue.
August 20, 2020 11:22 UTC WARN 20 minutes Data Processing Delay ( Europe Google Cloud) The background data processing infrastructure is delayed since ca. 10:37 UTC This is causing ...
August 11, 2020 13:32 UTC WARN 40 minutes Elevated API Error Rates Europe Google Cloud We're experiencing an elevated level of API error rates and are currently looking into this issue.
July 24, 2020 00:27 UTC WARN 2 days GCP EU: Merchant Center product search and filter unavailable As a result of todays's outage of the platform, the Merchant Center product search and filter fun...
July 23, 2020 21:22 UTC WARN about 2 hours Google Cloud Europe Region unavailable Core API and Merchant center functionality has returned to be available. Search is not avail...
July 23, 2020 19:02 UTC DOWN about 2 hours
July 22, 2020 14:42 UTC WARN 15 minutes Degraded Performance (North America Google Cloud) Our monitoring infastructure is reporting errors with the product-projection search API. We are i...
July 21, 2020 16:02 UTC WARN 35 minutes Degraded Performance (North America -Google Cloud) Our monitoring infastructure is reporting errors with the product-projection search API. We are i...
May 27, 2020 18:32 UTC WARN about 1 hour Shipping methods API issue preventing updates to shipping methods Shipping methods API issue preventing updates. Also effecting Graphql shipping method mutations a...
May 05, 2020 19:37 UTC WARN 25 minutes Merchant Center Failures after Login Merchant Center is showing an error screen after logging in. We are investigating the issue.

Supported Features

We support the following features in our integration with the commercetools status page:

  • Down Notifications

    If commercetools is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when commercetools is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices
  • Proactive Maintenance Monitoring
  • Status Overview

    When commercetools posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When commercetools has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because commercetools has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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FAQ

Is commercetools down today?

According to its status page commercetools is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when commercetools is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if commercetools is having issues?

There are two main options: You can check the commercetools status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

commercetools status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the commercetools status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting commercetools customer support while checking everything on your side. You can also try Tweeting at them via @commercetools on Twitter. Or visit their official status page or website:

commercetools Down?

Are you experiencing issues with commercetools? Please share your issues below and let others know. Sign up above to receive notifications when commercetools published outages.

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