Is commercetools Down?
Current commercetools Status: up

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Status History

We've been monitoring commercetools since April 27, 2020. Here's the history of service outages we've observed from the commercetools status page:

Recent commercetools Outages and Issues

Follow the recent outages and downtime for commercetools in the table below.

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StatusGator has 12 months of commercetools status history.

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Start Time Type Length Message Details
March 14, 2021 15:07 UTC WARN about 2 hours Degraded Performance (North America-Google Cloud) Our monitoring infrastructure is reporting errors that are impacting a number of projects. We are...
February 12, 2021 18:28 UTC WARN 25 minutes Degraded Performance ([Europe]) Our monitoring infastructure is reporting errors. We are investigating.
February 09, 2021 22:07 UTC WARN 25 minutes Increased API Latency ([North America]) We're experiencing an increased latency for the API and are currently looking into this issue.
November 27, 2020 08:37 UTC WARN about 2 hours Elevated API Error Rates ([Europe] [Google Cloud]) We're experiencing an elevated level of API error rates on the Product Projection Search endpoint...
September 16, 2020 17:27 UTC WARN 25 minutes Elevated API Error Rates ([North America | Europe] [Google Cloud|AWS]) We're experiencing an elevated level of API error rates and are currently looking into this issue.
2021-04-16 18:16:47 +0000 UTC UNKNOWN X minutes will, here, about, the, question, downtime, Information, in, and go in, in, to, more, of, here, be, displayed, sign, and, Details, sign, downtime, information, once, will, so, outage, about, see, you, details, and each
2021-04-16 18:16:47 +0000 UTC UNKNOWN X minutes the, Information, downtime, will, about, here, question, in, and go once, here, displayed, to, each, you, so, sign, see, about, outage, downtime, be, in, information, Details, and, details, of, more, sign, in, and will
2021-04-16 18:16:47 +0000 UTC UNKNOWN X minutes here, Information, downtime, question, will, go, about, the, and in more, and, to, of, Details, in, about, be, downtime, details, so, see, here, sign, you, outage, each, in, will, information, sign, once, and displayed
2021-04-16 18:16:47 +0000 UTC UNKNOWN X minutes in, question, the, downtime, Information, about, will, here, and go see, details, once, Details, be, sign, will, you, displayed, so, each, downtime, information, more, in, outage, and, to, here, in, about, of, and sign
2021-04-16 18:16:47 +0000 UTC UNKNOWN X minutes in, will, the, about, here, Information, downtime, go, and question and, in, sign, here, about, downtime, once, more, so, to, of, information, will, details, be, Details, see, each, you, sign, in, displayed, and outage

Supported Features

We support the following features in our integration with the commercetools status page:

  • Down Notifications

    If commercetools is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when commercetools is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    commercetools posts separate notifications for planned maintenance work. StatusGator will notify subscribers when commercetools enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring
  • Status Overview

    When commercetools posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When commercetools has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because commercetools has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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FAQ

Is commercetools down today?

According to its status page commercetools is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when commercetools is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if commercetools is having issues?

There are two main options: You can check the commercetools status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

commercetools status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the commercetools status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting commercetools customer support while checking everything on your side. You can also try Tweeting at them via @commercetools on Twitter. Or visit their official status page or website:

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