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Current Elation Health Hosted Database status is UP

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Recent Elation Health Hosted Database Outages and Issues

Follow the recent outages and downtime for Elation Health Hosted Database in the table below.

Start Time

Type

Length

Message

Details

May 16, 2024 18:28 UTC

WARN

12 days

Delays in Hosted Database Updates

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Start Time

May 16, 2024 18:28 UTC

Type WARN
Affected Components

Hosted Database

Message

Delays in Hosted Database Updates

Details

We are aware of an issue that is causing replication issues in our Hosted Database product. The end-result of this is that the hosted database is not receiving updates as of May 16th at 1:03am PDT. The issue was the result of an issue in our upstream provider and is not cyber-security related in nature.

We are working hard towards resolution and will provide an update for a restoration of service as soon as we have a more detailed timeline.

May 16, 2024 06:00 UTC

MAINT

about 4 hours

Change Healthcare Outage

See more
Start Time

May 16, 2024 06:00 UTC

Type MAINT
Affected Components

Web application

Lab integrations

Hosted Database

elationhealth.com

sandbox.elationemr.com

API Documentation

PMS Integrations

Telehealth - Zoom

Test Component

Elation Billing

Visit Notes

Diagnosis Codes

Patient Charts

Real Time Eligibility

FHIR Service

Passport web application

Search functionality

Fax service

API Webhooks

Electronic prescription service

SMS notification service

Background workers

Message

Change Healthcare Outage

Details

Change Healthcare, a vendor used widely in the healthcare industry for retrieving insurance eligibility details, is experiencing an outage.

As a result, we are seeing the following failures:
* Elation's Real Time Eligibility lookups are failing
* Claims to certain payers though Elation Billing are failing (refer to the Elation Billing application for more information)
* eRx failures to pharmacies that use Change for eligibility lookups

Change has reported that this outage is due to a cybersecurity incident. Our Security Team has reviewed our integration with Change and confirmed there is no security risk to Elation systems. We will continue to monitor this event very closely and provide updates as they are available to us.

March 18, 2024 19:31 UTC

WARN

15 minutes

Investigating app loading errors

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Start Time

March 18, 2024 19:31 UTC

Type WARN
Affected Components

Electronic prescription service

Web application

Passport web application

API Documentation

Real Time Eligibility

FHIR Service

SMS notification service

Elation Billing

Visit Notes

Diagnosis Codes

Patient Charts

Search functionality

Background workers

Fax service

API Webhooks

Lab integrations

Hosted Database

elationhealth.com

sandbox.elationemr.com

PMS Integrations

Telehealth - Zoom

Test Component

Message

Investigating app loading errors

Details

We are currently working to restore app functionality

January 26, 2024 07:00 UTC

MAINT

about 1 hour

Quest eOrders Failing

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Start Time

January 26, 2024 07:00 UTC

Type MAINT
Affected Components

API Webhooks

Background workers

API Documentation

PMS Integrations

Telehealth - Zoom

Test Component

Elation Billing

Visit Notes

Diagnosis Codes

Patient Charts

Fax service

Web application

Passport web application

Search functionality

Electronic prescription service

SMS notification service

Lab integrations

Hosted Database

elationhealth.com

sandbox.elationemr.com

Message

Quest eOrders Failing

Details

We are seeing an increase in errors and delays from Quest when processing eOrders. We have reached out to Quest for more information and will provide details as they are available.

November 09, 2023 07:05 UTC

MAINT

about 2 hours

Scheduled downtime maintenance

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Start Time

November 09, 2023 07:05 UTC

Type MAINT
Affected Components

Web application

Passport web application

Search functionality

Background workers

Fax service

API Webhooks

Electronic prescription service

SMS notification service

Lab integrations

Hosted Database

elationhealth.com

sandbox.elationemr.com

API Documentation

PMS Integrations

Teleheatlh - Zoom

Test Component

Elation Billing

Message

Scheduled downtime maintenance

Details

The EHR will be undergoing downtime maintenance during the indicated period.

2024-06-02 08:34:09 UTC UTC

STATUS

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2024-06-02 08:34:09 UTC UTC

STATUS

? minutes

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2024-06-02 08:34:09 UTC UTC

STATUS

? minutes

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2024-06-02 08:34:09 UTC UTC

STATUS

? minutes

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See more

2024-06-02 08:34:09 UTC UTC

STATUS

? minutes

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See more

Sign Up for More Elation Health Hosted Database History

StatusGator has over 2 years of Elation Health Hosted Database status history.

No outages or status changes in the last 24 hours

Elation Health Hosted Database status, last 24 hours:

9:00 AM
3:00 PM
9:00 PM
3:00 AM
9:00 AM
9:00 AM
9:00 PM
9:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Elation Health Hosted Database Outage and Status History

We've been monitoring Elation Health Hosted Database outages since October 19, 2021.
Here's the history of service outages we've observed from the Elation Health Hosted Database Status Page:

June 2024

April 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,950 status pages

About Our Elation Health Hosted Database Status Page Integration

Elation Health Hosted Database is a CRM, Project Management, and IT solution that StatusGator has been monitoring since October 2021. Over the past over 2 years, we have collected data on on more than 124 outages that affected Elation Health Hosted Database users. When Elation Health Hosted Database publishes downtime on their status page, they do so across 22 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Elation Health Hosted Database to get notified when it's down, is under maintenance, or has an outage. We've sent more than 100 notifications to our users about Elation Health Hosted Database incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Elation Health Hosted Database is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Elation Health Hosted Database is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Elation Health Hosted Database posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Elation Health Hosted Database enters a pre-planned maintenance window, keeping you up to date.

Elation Health Hosted Database does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate Elation Health Hosted Database maintenance events into your unified calendar.

When Elation Health Hosted Database posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Elation Health Hosted Database has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Elation Health Hosted Database has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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