Is Elation Health down?
Current Elation Health status is WARN

We checked the official Elation Health Status Page 4 min. 9 sec. ago. Learn more
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Recent Elation Health Outages and Issues

Follow the recent outages and downtime for Elation Health in the table below.

Start Time

Type

Length

Message

Details

May 20, 2024 23:41 UTC

WARN

ongoing

Labcorp Outage

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Start Time

May 20, 2024 23:41 UTC

Type WARN
Affected Components

Lab integrations

Message

Labcorp Outage

Details

Our team is investigating reports of lab orders to Labcorp failing.

May 20, 2024 18:16 UTC

WARN

about 5 hours

Labcorp Outage

See more
Start Time

May 20, 2024 18:16 UTC

Type WARN
Affected Components

Lab integrations

Message

Labcorp Outage

Details

Our team is investigating reports of lab orders to Labcorp failing.

May 16, 2024 18:28 UTC

WARN

4 days

Delays in Hosted Database Updates

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Start Time

May 16, 2024 18:28 UTC

Type WARN
Affected Components

Hosted Database

Message

Delays in Hosted Database Updates

Details

We are aware of an issue that is causing replication issues in our Hosted Database product. The end-result of this is that the hosted database is not receiving updates as of May 16th at 1:03am PDT. The issue was the result of an issue in our upstream provider and is not cyber-security related in nature.

We are working hard towards resolution and will provide an update for a restoration of service as soon as we have a more detailed timeline.

May 16, 2024 06:00 UTC

MAINT

about 4 hours

Change Healthcare Outage

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Start Time

May 16, 2024 06:00 UTC

Type MAINT
Affected Components

Web application

Lab integrations

Hosted Database

elationhealth.com

sandbox.elationemr.com

API Documentation

PMS Integrations

Telehealth - Zoom

Test Component

Elation Billing

Visit Notes

Diagnosis Codes

Patient Charts

Real Time Eligibility

FHIR Service

Passport web application

Search functionality

Fax service

API Webhooks

Electronic prescription service

SMS notification service

Background workers

Message

Change Healthcare Outage

Details

Change Healthcare, a vendor used widely in the healthcare industry for retrieving insurance eligibility details, is experiencing an outage.

As a result, we are seeing the following failures:
* Elation's Real Time Eligibility lookups are failing
* Claims to certain payers though Elation Billing are failing (refer to the Elation Billing application for more information)
* eRx failures to pharmacies that use Change for eligibility lookups

Change has reported that this outage is due to a cybersecurity incident. Our Security Team has reviewed our integration with Change and confirmed there is no security risk to Elation systems. We will continue to monitor this event very closely and provide updates as they are available to us.

May 01, 2024 11:58 UTC

WARN

about 5 hours

Lab e-ordering Failures

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Start Time

May 01, 2024 11:58 UTC

Type WARN
Affected Components

Lab integrations

Message

Lab e-ordering Failures

Details

We are currently investigating an elevated rate lab of e-ordering failures. We will provide more information as it is available.

2024-05-22 01:17:13 UTC UTC

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2024-05-22 01:17:13 UTC UTC

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2024-05-22 01:17:13 UTC UTC

STATUS

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2024-05-22 01:17:13 UTC UTC

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2024-05-22 01:17:13 UTC UTC

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StatusGator has over 2 years of Elation Health status history.

Elation Health Components and Services

View details of the current Elation Health status below.

Name

Status

Details

Elation Billing

UP See more

Elation Health API Documentation

UP See more

Elation Health API Webhooks

UP See more

Elation Health Background workers

UP See more

Elation Health Diagnosis Codes

UP See more

Elation Health elationhealth.com

UP See more

Elation Health Electronic prescription service

UP See more

Elation Health Fax service

UP See more

Elation Health FHIR Service

UP See more

Elation Health Hosted Database

WARN See more

Elation Health Lab integrations

UP See more

Elation Health Passport web application

UP See more

Elation Health Patient Charts

UP See more

Elation Health PMS Integrations

UP See more

Elation Health Real Time Eligibility

UP See more

Elation Health sandbox.elationemr.com

UP See more

Elation Health Search functionality

UP See more

Elation Health SMS notification service

UP See more

Elation Health Telehealth - Zoom

UP See more

Elation Health Test Component

UP See more

Elation Health Visit Notes

UP See more

Elation Health Web application

UP See more

No outages or status changes in the last 24 hours

Elation Health status, last 24 hours:

2:00 AM
8:00 AM
2:00 PM
8:00 PM
2:00 AM
2:00 AM
2:00 PM
2:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Elation Health Outage and Status History

We've been monitoring Elation Health outages since October 19, 2021.
Here's the history of service outages we've observed from the Elation Health Status Page:

Instant enriched data from
3,590 status pages

About Our Elation Health Status Page Integration

Elation Health is a CRM, Project Management, and IT solution that StatusGator has been monitoring since October 2021. Over the past over 2 years, we have collected data on on more than 123 outages that affected Elation Health users. When Elation Health publishes downtime on their status page, they do so across 22 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Elation Health to get notified when it's down, is under maintenance, or has an outage. We've sent more than 100 notifications to our users about Elation Health incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Elation Health is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Elation Health is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Elation Health posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Elation Health enters a pre-planned maintenance window, keeping you up to date.

Elation Health does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate Elation Health maintenance events into your unified calendar.

When Elation Health posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Elation Health has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Elation Health has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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