Is FACTS Family Portal down?
Current FACTS Family Portal status is UP

We checked the official FACTS Family Portal Status Page 49 sec. ago. Learn more
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Recent FACTS Family Portal Outages and Issues

Follow the recent outages and downtime for FACTS Family Portal in the table below.

Start Time

Type

Length

Message

Details

January 04, 2024 05:25 UTC

WARN

about 3 hours

FACTS Login Errors

See more
Start Time

January 04, 2024 05:25 UTC

Type WARN
Affected Components

Grant & Aid

Payment Plans

factsmgt.com

Phone Service

Attendance

Report Manager

FACTS SIS

Application

Google Classroom Integration (GCI)

Billing

Classroom

Cafeteria

Lesson Plans

Cash Register

Report Cards

Child Care

Gradebook

Communications

Scheduling

Family Portal

Learning Management System

Medical

Maintenance Manager

Web Forms

Enrollment

Database Tasks

Parent Alert

Family App

School Site

Giving

Message

FACTS Login Errors

Details

Resources are currently investigating user reports of issues logging in to the FACTS platform.

October 23, 2023 16:00 UTC

WARN

10 minutes

Service Interuption

See more
Start Time

October 23, 2023 16:00 UTC

Type WARN
Affected Components

Report Manager

Application

Attendance

Billing

Classroom

Cafeteria

Lesson Plans

Cash Register

Child Care

Gradebook

Communications

Scheduling

Family Portal

Web Forms

Enrollment

Database Tasks

Learning Management System

Medical

Report Cards

Message

Service Interuption

Details

We are aware of a service interruption impacting FACTS SIS. Resources are currently engaged in identifying and resolving the issue. We apologize for the inconvenience and thank you for your patience.

September 18, 2023 13:40 UTC

WARN

about 2 hours

Performance Issues

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Start Time

September 18, 2023 13:40 UTC

Type WARN
Affected Components

Family Portal

FACTS SIS

Message

Performance Issues

Details

We are aware of performance issues impacting FACTS SIS and Family Portal. Users are experiencing issues logging in when using Chrome. Please use an alternate web browser such as Firefox. Resources are currently engaged in identifying and resolving the issue. We apologize for the inconvenience and thank you for your patience.

August 15, 2023 20:10 UTC

WARN

about 3 hours

SIS Platform Service Interruption

See more
Start Time

August 15, 2023 20:10 UTC

Type WARN
Affected Components

Payment Plans

School Site

Google Classroom Integration (GCI)

Grant & Aid

Cash Register

Enrollment

Attendance

Billing

Classroom

Cafeteria

Lesson Plans

Report Cards

Child Care

Gradebook

Communications

Scheduling

Family Portal

Report Manager

FACTS SIS

Maintenance Manager

Application

Web Forms

Database Tasks

Parent Alert

Family App

Giving

Message

SIS Platform Service Interruption

Details

Technical Resources are researching a widespread service interruption impacting the SIS platform.

August 15, 2023 16:31 UTC

WARN

29 minutes

Slowness Impacting Admissions and System Configuration

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Start Time

August 15, 2023 16:31 UTC

Type WARN
Affected Components

Payment Plans

School Site

Web Forms

Grant & Aid

Report Manager

Maintenance Manager

Family App

Attendance

Billing

Classroom

Cafeteria

Lesson Plans

Report Cards

Child Care

Gradebook

Family Portal

Cash Register

Message

Slowness Impacting Admissions and System Configuration

Details

Technical Resources are investigating reports of slowness impacting Admissions and System Configuration functionality. An update will be provided as soon as more information is available.

2024-02-21 23:22:39 UTC UTC

STATUS

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2024-02-21 23:22:39 UTC UTC

STATUS

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2024-02-21 23:22:39 UTC UTC

STATUS

? minutes

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2024-02-21 23:22:39 UTC UTC

STATUS

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2024-02-21 23:22:39 UTC UTC

STATUS

? minutes

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Sign Up for More FACTS Family Portal History

StatusGator has about 3 years of FACTS Family Portal status history.

No outages or status changes in the last 24 hours

FACTS Family Portal status, last 24 hours:

12:00 AM
6:00 AM
12:00 PM
6:00 PM
12:00 AM
12:00 AM
12:00 PM
12:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

FACTS Family Portal Outage and Status History

We've been monitoring FACTS Family Portal outages since December 3, 2020.
Here's the history of service outages we've observed from the FACTS Family Portal Status Page:

February 2024

December 2023

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,620 status pages

About Our FACTS Family Portal Status Page Integration

FACTS Family Portal is an Education solution that StatusGator has been monitoring since December 2020. Over the past about 3 years, we have collected data on on more than 138 outages that affected FACTS Family Portal users. When FACTS Family Portal publishes downtime on their status page, they do so across 31 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor FACTS Family Portal to get notified when it's down, is under maintenance, or has an outage. We've sent more than 100 notifications to our users about FACTS Family Portal incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If FACTS Family Portal is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when FACTS Family Portal is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

FACTS Family Portal posts separate notifications for planned maintenance work. StatusGator will notify subscribers when FACTS Family Portal enters a pre-planned maintenance window, keeping you up to date.

FACTS Family Portal does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate FACTS Family Portal maintenance events into your unified calendar.

When FACTS Family Portal posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When FACTS Family Portal has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because FACTS Family Portal has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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