Is FACTS Phone Service down?
Current FACTS Phone Service status is UP

We checked the official FACTS Phone Service Status Page 44 sec. ago. Learn more
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Recent FACTS Phone Service Outages and Issues

Follow the recent outages and downtime for FACTS Phone Service in the table below.

Start Time





January 10, 2024 23:45 UTC


about 2 hours

Client Calls Not Connecting to Customer Support Team

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Start Time

January 10, 2024 23:45 UTC

Affected Components

Phone Service


Client Calls Not Connecting to Customer Support Team


FACTS has been made aware that client calls are not connecting through to our Customer Support Team at the moment and have engaged all resources to identify the issue. We apologize for the inconvenience this may be causing.

January 04, 2024 05:25 UTC


about 3 hours

FACTS Login Errors

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Start Time

January 04, 2024 05:25 UTC

Affected Components

Grant & Aid

Payment Plans

Phone Service


Report Manager



Google Classroom Integration (GCI)




Lesson Plans

Cash Register

Report Cards

Child Care




Family Portal

Learning Management System


Maintenance Manager

Web Forms


Database Tasks

Parent Alert

Family App

School Site



FACTS Login Errors


Resources are currently investigating user reports of issues logging in to the FACTS platform.

No outages or status changes in the last 24 hours

FACTS Phone Service status, last 24 hours:

5:00 AM
11:00 AM
5:00 PM
11:00 PM
5:00 AM
5:00 AM
5:00 PM
5:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

FACTS Phone Service Outage and Status History

We've been monitoring FACTS Phone Service outages since December 3, 2020.
Here's the history of service outages we've observed from the FACTS Phone Service Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,570 status pages

About Our FACTS Phone Service Status Page Integration

FACTS Phone Service is an Education solution that StatusGator has been monitoring since December 2020. Over the past over 3 years, we have collected data on on more than 159 outages that affected FACTS Phone Service users. When FACTS Phone Service publishes downtime on their status page, they do so across 31 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor FACTS Phone Service to get notified when it's down, is under maintenance, or has an outage. We've sent more than 200 notifications to our users about FACTS Phone Service incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If FACTS Phone Service is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when FACTS Phone Service is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

FACTS Phone Service posts separate notifications for planned maintenance work. StatusGator will notify subscribers when FACTS Phone Service enters a pre-planned maintenance window, keeping you up to date.

FACTS Phone Service does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate FACTS Phone Service maintenance events into your unified calendar.

When FACTS Phone Service posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When FACTS Phone Service has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because FACTS Phone Service has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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