Is Genetec down?
Current Genetec status is UP

We checked the official Genetec Status Page 1 min. 41 sec. ago. Learn more
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Recent Genetec Outages and Issues

Follow the recent outages and downtime for Genetec in the table below.

Start Time

Type

Length

Message

Details

April 16, 2024 01:57 UTC

WARN

about 7 hours

Genetec Clearance functionality degradation incident

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Start Time

April 16, 2024 01:57 UTC

Type WARN
Affected Components

Clearance - US

Message

Genetec Clearance functionality degradation incident

Details

Identified - An issue has been identified to affect the Media Service Jobs of Clearance in production US. The issue was determined and we will actively monitor the situation. Apr 15, 2024 - 21:55 EDT

April 05, 2024 00:02 UTC

MAINT

29 minutes

AutoVu Cloudrunner Infrastructure Maintenance

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Start Time

April 05, 2024 00:02 UTC

Type MAINT
Affected Components

AutoVu Cloudrunner - US Government (https://portal.autovu.cloud)

Message

AutoVu Cloudrunner Infrastructure Maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 04, 2024 - 20:00 EDT

March 28, 2024 20:27 UTC

WARN

5 days

Genetec Clearance proprietary file conversion incident

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Start Time

March 28, 2024 20:27 UTC

Type WARN
Affected Components

Clearance - US Government

Message

Genetec Clearance proprietary file conversion incident

Details

Identified - An issue has been identified to affect the functionality for proprietary file conversion of Clearance in ProdUSGov. We have identified the source of the slowdown and are working on a fix. Mar 28, 2024 - 16:24 EDT

March 28, 2024 17:06 UTC

WARN

20 minutes

Cloud Storage Video Upload and Playback Functionality problem in the West Europe region

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Start Time

March 28, 2024 17:06 UTC

Type WARN
Affected Components

Cloud Storage

Message

Cloud Storage Video Upload and Playback Functionality problem in the West Europe region

Details

Investigating - We are currently investigating this issue. Mar 28, 2024 - 13:02 EDT

March 26, 2024 00:01 UTC

MAINT

9 minutes

AutoVu Cloudrunner Monitoring Infrastructure Maintenance

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Start Time

March 26, 2024 00:01 UTC

Type MAINT
Affected Components

AutoVu Cloudrunner - US Government (https://portal.autovu.cloud)

Message

AutoVu Cloudrunner Monitoring Infrastructure Maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 25, 2024 - 20:00 EDT

2024-04-17 00:34:37 UTC UTC

STATUS

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2024-04-17 00:34:37 UTC UTC

STATUS

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2024-04-17 00:34:37 UTC UTC

STATUS

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2024-04-17 00:34:37 UTC UTC

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2024-04-17 00:34:37 UTC UTC

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StatusGator has over 1 year of Genetec status history.

Genetec Components and Services

View details of the current Genetec status below.

Name

Status

Details

Genetec Australia

UP See more

Genetec Canada

UP See more

Genetec Canada Central (https://ca-central.ops.center)

UP See more

Genetec Cloud Storage

UP See more

Genetec Demo (https://demo.clearid.io)

UP See more

Genetec Europe

UP See more

Genetec Europe (https://portal.eu.clearid.io/)

UP See more

Genetec Global (https://portal.clearid.io)

UP See more

Genetec Production

UP See more

Genetec Synergis SaaS

UP See more

Genetec Update Service (GUS)

UP See more

Genetec US

UP See more

Genetec US Government

UP See more

Genetec US Government (https://portal.autovu.cloud)

UP See more

Genetec US (https://ops.center)

UP See more

1 status change in the last 24 hours

Genetec status, last 24 hours:

1:00 AM
7:00 AM
1:00 PM
7:00 PM
1:00 AM
1:00 AM
1:00 PM
1:00 AM
  • Up: 17 hours

  • Warn: 7 hours

  • Down: 0 minutes

  • Maintenance: 0 minutes

Genetec Outage and Status History

We've been monitoring Genetec outages since October 1, 2022.
Here's the history of service outages we've observed from the Genetec Status Page:

Instant enriched data from
3,580 status pages

About Our Genetec Status Page Integration

Genetec is a Security solution that StatusGator has been monitoring since October 2022. Over the past over 1 year, we have collected data on on more than 78 outages that affected Genetec users. When Genetec publishes downtime on their status page, they do so across 15 components and 5 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Genetec to get notified when it's down, is under maintenance, or has an outage. We've sent more than 100 notifications to our users about Genetec incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Genetec is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Genetec is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Genetec posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Genetec enters a pre-planned maintenance window, keeping you up to date.

Since Genetec publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Genetec posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Genetec has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Genetec has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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