Is NetDocuments AU Platform down?
Current NetDocuments AU Platform status is UP

Identified - Some customers have reported issues with ndLink connections, ndMirror and ndSync. The most common symptom has been new matter uploads failing. Uploading the lookup table through the Admin portal is working as a workaround.The cause has been identified and we are working on a resolution. If you are still experiencing difficulty, please contact support via the portal or by phone.https://support.netdocuments.com/AU customers call +61 2 8310 4319EU customers call +44 2034.556770US customers call 801-226-6882 or 866-NETDOCS (638-3627) Oct 19, 2023 - 18:01 AEDT

Investigating - We are currently investigating an issue in the AU region that could be leading to an Intermittent Connection and Performance Issue.If you are experiencing difficulty, please contact support via the Support Portal or by phone.https://support.netdocuments.com/ AU customers call +61 2 8310 4319EU customers call +44 2034.556770US customers call 801-226-6882 or 866-NETDOCS (638-3627) Oct 05, 2023 - 18:45 AEDT

Identified - NetDocuments has identified a potential issue in the AU Service. This could also affect navigation to workspaces and searches for customers. We will continue to provide updates to this post as the issue is diagnosed and resolved.If you are experiencing difficulty, please contact support via the portal or by phone.https://support.netdocuments.com/ AU customers call +61 2 8310 4319EU customers call +44 2034.556770US customers call 801-226-6882 or 866-NETDOCS (638-3627) Mar 24, 2023 - 14:45 AEDT

Investigating - NetDocuments is investigating a potential issue with search in the AU Service. This could also affect navigation to workspaces and searches for customers on an affected node.We will continue to provide updates to this post as the issue is diagnosed and resolved.If you are experiencing difficulty, please contact support via the portal or by phone.https://support.netdocuments.com/ AU customers call +61 2 8310 4319EU customers call +44 2034.556770US customers call 801-226-6882 or 866-NETDOCS (638-3627) Dec 15, 2022 - 15:46 AEDT

Identified - NetDocuments has identified an issue with the AU Service that is affecting the ability to download multiple files at the same time. We are implementing a fix that should resolve this issue in the next 2 hours. The Service remains reachable, and the issue appears only to be present for some customers when downloading multiple files at the same time.If you are experiencing this issue, you can download a single file, or in some cases logging out and back into the Service can allow multiple file downloads.We will continue to provide updates to this post as the issue is diagnosed and resolved.If you are experiencing difficulty, please contact support via the portal or by phone.https://support.netdocuments.com/AU customers call +61 2 8310 4319EU customers call +44 2034.556770US customers call 801-226-6882 or 866-NETDOCS (638-3627) Dec 05, 2022 - 12:44 AEDT