Is USAEpay Support down?
Current USAEpay Support status is UP

We checked the official USAEpay Support Status Page 3 min. 40 sec. ago. Learn more
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Recent USAEpay Support Outages and Issues

Follow the recent outages and downtime for USAEpay Support in the table below.

Start Time

Type

Length

Message

Details

August 06, 2023 11:41 UTC

WARN

less than a minute

FDMS platform connection throwing errors when processing

See more
Start Time

August 06, 2023 11:41 UTC

Type WARN
Affected Components

primary - Reporting

01-uswest - Sandbox

primary - Payment Engine (Point of Sale Middleware)

Phone Support - Support

Tickets - Support

02-useast - Developer Portal

02-useast - Payment Engine (Point of Sale Middleware)

03-uswest - Payment Engine (Point of Sale Middleware)

primary - Transaction Processing

01-uswest - Gateway

02-useast - Gateway

03-uswest - Gateway

04-uswest - Gateway

primary - Gateway

Message

FDMS platform connection throwing errors when processing

Details

We are observing transactions on the FDMS platform throwing errors when merchants are trying to process transactions. Please retry transactions.

August 06, 2023 11:41 UTC

WARN

about 2 hours

FDMS platform connection throwing errors when processing

See more
Start Time

August 06, 2023 11:41 UTC

Type WARN
Affected Components

primary - Reporting

01-uswest - Sandbox

primary - Payment Engine (Point of Sale Middleware)

Phone Support - Support

Tickets - Support

02-useast - Developer Portal

02-useast - Payment Engine (Point of Sale Middleware)

03-uswest - Payment Engine (Point of Sale Middleware)

primary - Transaction Processing

01-uswest - Gateway

02-useast - Gateway

03-uswest - Gateway

04-uswest - Gateway

primary - Gateway

Message

FDMS platform connection throwing errors when processing

Details

We are observing transactions on the FDMS platform throwing errors when merchants are trying to process transactions. Please retry transactions.

May 19, 2023 00:01 UTC

DOWN

about 2 hours

Customer Service Phone lines are currently offline

See more
Start Time

May 19, 2023 00:01 UTC

Type DOWN
Affected Components

Phone Support - Support

Message

Customer Service Phone lines are currently offline

Details

Our phone lines are currently offline.
If you need customer assistance please email support@usaepay.com or use the link below to open a ticket. We will respond to your inquiry as soon as possible.

https://usaepay.zendesk.com/hc/en-gb/requests/new

September 22, 2022 13:31 UTC

WARN

about 1 hour

Intermittent Internet issues at the main office

See more
Start Time

September 22, 2022 13:31 UTC

Type WARN
Affected Components

Phone Support - Support

Message

Intermittent Internet issues at the main office

Details

We are experiencing and intermittent internet outage issue at the main office currently.

The phone system is offline however, you can still submit a ticket through the website at https://support.nmi.com.

The gateway is currently not affected by this internet issue and merchants are still able to process transactions normally.

January 21, 2022 13:31 UTC

DOWN

about 2 hours

Customer Service phone lines are currently offline.

See more
Start Time

January 21, 2022 13:31 UTC

Type DOWN
Affected Components

Phone Support - Support

Message

Customer Service phone lines are currently offline.

Details

Our phone lines are currently offline.
If you need customer assistance please email below to open a ticket
https://usaepay.zendesk.com/hc/en-gb/requests/new

2024-04-14 22:33:44 UTC UTC

STATUS

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2024-04-14 22:33:44 UTC UTC

STATUS

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2024-04-14 22:33:44 UTC UTC

STATUS

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2024-04-14 22:33:44 UTC UTC

STATUS

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2024-04-14 22:33:44 UTC UTC

STATUS

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Sign Up for More USAEpay Support History

StatusGator has over 2 years of USAEpay Support status history.

No outages or status changes in the last 24 hours

USAEpay Support status, last 24 hours:

11:00 PM
5:00 AM
11:00 AM
5:00 PM
11:00 PM
11:00 PM
11:00 AM
11:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

USAEpay Support Outage and Status History

We've been monitoring USAEpay Support outages since August 19, 2021.
Here's the history of service outages we've observed from the USAEpay Support Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our USAEpay Support Status Page Integration

USAEpay Support is a Security and Finance solution that StatusGator has been monitoring since August 2021. Over the past over 2 years, we have collected data on on more than 164 outages that affected USAEpay Support users. When USAEpay Support publishes downtime on their status page, they do so across 14 components and 7 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor USAEpay Support to get notified when it's down, is under maintenance, or has an outage. We've sent more than 700 notifications to our users about USAEpay Support incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If USAEpay Support is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when USAEpay Support is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

USAEpay Support posts separate notifications for planned maintenance work. StatusGator will notify subscribers when USAEpay Support enters a pre-planned maintenance window, keeping you up to date.

USAEpay Support does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate USAEpay Support maintenance events into your unified calendar.

When USAEpay Support posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When USAEpay Support has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because USAEpay Support has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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