Is USAEpay down?
Current USAEpay status is UP

We checked the official USAEpay Status Page 4 min. 19 sec. ago. Learn more
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Recent USAEpay Outages and Issues

Follow the recent outages and downtime for USAEpay in the table below.

Start Time

Type

Length

Message

Details

February 03, 2023 07:06 UTC

WARN

5 minutes

www-02.usaepay.com

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Start Time

February 03, 2023 07:06 UTC

Type WARN
Affected Components

02-useast - Payment Engine (Point of Sale Middleware)

02-useast - Developer Portal

02-useast - Gateway

Message

www-02.usaepay.com

Details

We are investigating an issue impacting the secondary address: www-02.usaepay.com. Traffic has been routed to alternate locations but if users are still having trouble accessing the gateway, they should either use the primary gateway address: https://usaepay.com/login or one of the alternate hosts: https://www-01.usaepay.com or https://www-03.usaepay.com. We are working to resolve the issue quickly and updates will be posted shortly.

February 01, 2023 17:16 UTC

WARN

about 7 hours

Reporting Issues

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Start Time

February 01, 2023 17:16 UTC

Type WARN
Affected Components

primary - Reporting

Message

Reporting Issues

Details

We are investigating an issue impacting some specific summary reports in both the Merchant and Reseller consoles. There is no impact to processing, batch manager or transaction detail reports.

January 19, 2023 02:41 UTC

WARN

14 days

Network Latency in 01-west datacenter

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Start Time

January 19, 2023 02:41 UTC

Type WARN
Affected Components

01-uswest - Sandbox

Message

Network Latency in 01-west datacenter

Details

We are investigating network latency in the 01-west datacenter that may be causing slower than normal performance on the https://www-01.usaepay.com and https://sandbox.usaepay.com urls. Other datacenters and the primary gateway URLs are not affected.

December 22, 2022 03:06 UTC

MAINT

about 1 hour

Maintenance in 02-useast Datacenter

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Start Time

December 22, 2022 03:06 UTC

Type MAINT
Affected Components

02-useast - Gateway

Message

Maintenance in 02-useast Datacenter

Details

We are performing maintenance in the 02 east datacenter. As a precaution traffic will be directed to an alternate datacenter. This only impacts the www-02.usaepay.com url, other URLs will not be affected.

October 29, 2022 13:16 UTC

DOWN

about 2 hours

Heartland Platform

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Start Time

October 29, 2022 13:16 UTC

Type DOWN
Affected Components

primary - Transaction Processing

Message

Heartland Platform

Details

Our network monitoring has uncovered that merchants using Heartland may be experiencing intermittent service disruptions at this time. Our network operations center is investigating this issue and will update this incident with additional information as it becomes available.

PLEASE NOTE: Our Gateway is fully operational and continues to process transactions normally.

Only merchants who use Heartland are affected by this incident. We advise that merchants using Chase Paymentech Solutions attempt a transaction prior to contacting our Customer Support team.

2023-02-06 07:00:39 UTC UTC

STATUS

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2023-02-06 07:00:39 UTC UTC

STATUS

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2023-02-06 07:00:39 UTC UTC

STATUS

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2023-02-06 07:00:39 UTC UTC

STATUS

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2023-02-06 07:00:39 UTC UTC

STATUS

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Sign Up for More USAEpay History

StatusGator has over 1 year of USAEpay status history.

USAEpay Components and Services

View details of the current USAEpay status below.

Name

Status

Details

USAEpay Developer Portal

UP See more

USAEpay Gateway

UP See more

USAEpay Payment Engine (Point of Sale Middleware)

UP See more

USAEpay Reporting

UP See more

USAEpay Sandbox

UP See more

USAEpay Support

UP See more

USAEpay Transaction Processing

UP See more

No outages or status changes in the last 24 hours

USAEpay status, last 24 hours:

8:00 AM
2:00 PM
8:00 PM
2:00 AM
8:00 AM
8:00 AM
8:00 PM
8:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

USAEpay Outage and Status History

We've been monitoring USAEpay outages since August 19, 2021.
Here's the history of service outages we've observed from the USAEpay Status Page:

Instant enriched data from
2,650 status pages

About Our USAEpay Status Page Integration

USAEpay is a Finance and Security solution that StatusGator has been monitoring since August 2021. Over the past over 1 year, we have collected data on on more than 83 outages that affected USAEpay users. When USAEpay publishes downtime on their status page, they do so across 14 components and 7 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor USAEpay to get notified when it's down, is under maintenance, or has an outage. We've sent more than 300 notifications to our users about USAEpay incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If USAEpay is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when USAEpay is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

USAEpay posts separate notifications for planned maintenance work. StatusGator will notify subscribers when USAEpay enters a pre-planned maintenance window, keeping you up to date.

USAEpay does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate USAEpay maintenance events into your unified calendar.

When USAEpay posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When USAEpay has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because USAEpay has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is USAEpay down today?

According to its status page USAEpay is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when USAEpay is not working or have outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if USAEpay is having issues?

There are two main options: You can check the USAEpay status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

USAEpay status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the USAEpay status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting USAEpay customer support while checking everything on your side. You can also try Tweeting at them via @usaepay on Twitter. Or visit their official status page or website:

Where do you get the official USAEpay status?

We use the official USAEpay status page. Here are links to their status page and other helpful links.

USAEpay Down?

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Looking for recent downtime and outages of USAEpay?

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