Is Zuora Down?
Current Zuora Status: up

Status History

We've been monitoring Zuora since August 13, 2020. Here's the history of service outages we've observed from the Zuora status page:

Recent Zuora Outages and Issues

Follow the recent outages and downtime for Zuora in the table below.

Start Time Type Length Message Details
September 24, 2020 16:43 UTC WARN about 5 hours Performance degradation impacting Real Time Sync, 360+ sync, Notification jobs for a small subset of US Sandbox tenants Investigating - We are currently investigating the issue Sep 24, 09:42 PDT
September 23, 2020 02:53 UTC WARN about 2 hours Intermittent failures in PDF generation for a subset of US production tenants Investigating - Intermittent failures related to File operations reported on a subset of US Produ...
September 21, 2020 21:18 UTC WARN 20 minutes Login issues with US production environment for a subset of customers Investigating - A subset of customers experienced UI login issues and/or errors with UI and HPM c...
September 21, 2020 17:13 UTC WARN about 1 hour Promotion Codes - Single Use Codes Causing 500 Errors Investigating - We are seeing an issue in the Promotion Codes application, where single use codes...
September 18, 2020 20:13 UTC WARN about 3 hours UI or API call errors in Production Investigating - A small subset of customers may be experiencing UI or API call errors in the Prod...
September 18, 2020 16:38 UTC WARN about 1 hour Login issues in US Sandbox environment for Subset of tenants. Investigating - We are currently investigating reports of login issues in US Sandbox environments...
September 18, 2020 03:23 UTC WARN about 2 hours Statement Generator App not launching Identified - We identified a launch issue with the Statement Generator app, Internal teams are ac...
September 16, 2020 22:53 UTC WARN about 5 hours Internal Server Error when generating Quote PDF Identified - We have identified an issue where “Internal Server error” is thrown when trying to g...
September 13, 2020 11:33 UTC WARN about 22 hours Order update issue in UI on recent Orders UI enhancement. Identified - We have identified an Order update issue with the UI error “Charge can only be updat...
September 04, 2020 09:13 UTC WARN about 6 hours Performance degradation impacting Real Time Sync for a small subset of EU Production tenants Investigating - We have identified an issue causing delays in Real-Time Sync for a subset of EU P...

Supported Features

We support the following features in our integration with the Zuora status page:

  • Down Notifications

    If Zuora is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when Zuora is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    Zuora posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Zuora enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring

    If Zuora publishes praoctive maintenance events on their status page, StatusGator will collect information about these events. Proactive maintenance events can be viewed within StatusGator and optional reminders of maintenance events can be configured to notification channels.

  • Status Overview

    When Zuora posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When Zuora has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because Zuora has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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FAQ

Is Zuora down today?

According to its status page Zuora is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Zuora is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Zuora is having issues?

There are two main options: You can check the Zuora status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Zuora status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Zuora status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Zuora customer support while checking everything on your side. You can also try Tweeting at them via @zuora on Twitter. Or visit their official status page or website:

Zuora Down?

Are you experiencing issues with Zuora? Please share your issues below and let others know. Sign up above to receive notifications when Zuora published outages.

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