Is Natterbox down?
Current Natterbox status is UP

We checked the official Natterbox Status Page 3 min. 26 sec. ago. Learn more
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Recent Natterbox Outages and Issues

Follow the recent outages and downtime for Natterbox in the table below.

Start Time

Type

Length

Message

Details

May 13, 2024 11:08 UTC

WARN

about 3 hours

Call Reporting Records

See more
Start Time

May 13, 2024 11:08 UTC

Type WARN
Affected Components

EMEA - Natterbox CTI

North America - Natterbox CTI

APAC - Natterbox CTI

Message

Call Reporting Records

Details

We are currently aware of an issue affecting the generation of Call Reporting Records for a small subset of customers. We have identified the data is being generated with a delay.

Our technical team is actively investigating to resolve the problem as quickly as possible.

We will update our status page with further details as our investigation progresses.

April 17, 2024 17:14 UTC

DOWN

26 days

Call Connectivity Issues

See more
Start Time

April 17, 2024 17:14 UTC

Type DOWN
Affected Components

North America - Natterbox CTI

EMEA - Natterbox CTI

Message

Call Connectivity Issues

Details

We have received a small subset of reports from customers reporting that some users are having call connectivity issues with their Webphones while using Chromium-based browsers.

Through our thorough investigation, we have identified that the root cause of this issue is indeed isolated at the browser level.

As a result of our diligent efforts, we have identified the steps required to mitigate this issue which have been comprehensively outlined in the following article: docs.natterbox.com/docs/webphone-launch-issues-in-chrome-on-windows

If you've followed the instructions from the article and disabled the "Third-party Storage Partitioning" flag in Chrome but are still encountering problems, please contact our Support team for further assistance.

April 17, 2024 15:13 UTC

DOWN

about 2 hours

Call Connectivity Issues

See more
Start Time

April 17, 2024 15:13 UTC

Type DOWN
Affected Components

EMEA - Natterbox CTI

Message

Call Connectivity Issues

Details

We are aware of Call Connectivity Issues impacting both inbound and outbound calls. Our technical team is actively working to restore full call connectivity as soon as possible.

We will update our status page with further details as our investigation progresses.

March 22, 2024 18:19 UTC

DOWN

26 days

Call Connectivity Issues

See more
Start Time

March 22, 2024 18:19 UTC

Type DOWN
Affected Components

Salesforce - 3rd Party Integrations

Message

Call Connectivity Issues

Details

We have received a small subset of reports from customers reporting that some users are having call connectivity issues with their Webphones while using Chromium-based browsers.

Through our thorough investigation, we have identified that the root cause of this issue is indeed isolated at the browser level.

As a result of our diligent efforts, we have identified the steps required to mitigate this issue which have been comprehensively outlined in the following article: docs.natterbox.com/docs/webphone-launch-issues-in-chrome-on-windows

If you've followed the instructions from the article and disabled the "Third-party Storage Partitioning" flag in Chrome but are still encountering problems, please contact our Support team for further assistance.

March 22, 2024 13:23 UTC

DOWN

about 5 hours

Salesforce Service Feature Disruption

See more
Start Time

March 22, 2024 13:23 UTC

Type DOWN
Affected Components

Salesforce - 3rd Party Integrations

Message

Salesforce Service Feature Disruption

Details

We are aware of a service feature disruption within Salesforce that may prevent end users from accessing certain aspects of the service. This disruption affects Omni Integration and Service Cloud Voice functionalities.

Customers can track the progress on Salesforce directly here: https://status.salesforce.com/current.

We will also continue to provide updates on our status page should more information become available.

2024-05-14 05:04:32 UTC UTC

STATUS

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2024-05-14 05:04:32 UTC UTC

STATUS

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2024-05-14 05:04:32 UTC UTC

STATUS

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2024-05-14 05:04:32 UTC UTC

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2024-05-14 05:04:32 UTC UTC

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StatusGator has over 1 year of Natterbox status history.

Natterbox Components and Services

View details of the current Natterbox status below.

Name

Status

Details

Natterbox 3rd Party Integrations

UP See more

Natterbox Administration Systems

UP See more

Natterbox Call Recording & Speech Analysis

UP See more

Natterbox Call Routing & Policies

UP See more

Natterbox CTI

UP See more

Natterbox Documentation

UP See more

Natterbox Freedom Mobile

UP See more

Natterbox Freedom Web

UP See more

Natterbox PCI Payments

UP See more

Natterbox Service Cloud Voice

UP See more

Natterbox SMS

UP See more

Natterbox Telephony Network

UP See more

Natterbox Wallboards

UP See more

1 status change in the last 24 hours

Natterbox status, last 24 hours:

6:00 AM
12:00 PM
6:00 PM
12:00 AM
6:00 AM
6:00 AM
6:00 PM
6:00 AM
  • Up: 21 hours

  • Warn: 3 hours

  • Down: 0 minutes

  • Maintenance: 0 minutes

Natterbox Outage and Status History

We've been monitoring Natterbox outages since September 15, 2022.
Here's the history of service outages we've observed from the Natterbox Status Page:

Instant enriched data from
3,590 status pages

About Our Natterbox Status Page Integration

Natterbox is a Telephony and Telecom solution that StatusGator has been monitoring since September 2022. Over the past over 1 year, we have collected data on on more than 72 outages that affected Natterbox users. When Natterbox publishes downtime on their status page, they do so across 37 components and 19 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Natterbox to get notified when it's down, is under maintenance, or has an outage. We've sent more than 100 notifications to our users about Natterbox incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Natterbox is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Natterbox is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Natterbox posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Natterbox enters a pre-planned maintenance window, keeping you up to date.

Natterbox does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate Natterbox maintenance events into your unified calendar.

When Natterbox posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Natterbox has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Natterbox has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

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