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Current Helium status is up

We checked the official Helium Status Page 4 min. 26 sec. ago. Learn more

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Recent Helium Outages and Issues

Follow the recent outages and downtime for Helium in the table below.

Start Time

Type

Length

Message

Details

November 18, 2022 23:14 UTC

WARN

about 3 hours

API Temporarily Halted - Chain Moving Normally

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Start Time

November 18, 2022 23:14 UTC

Type WARN
Affected Components

User Apps - Helium Wallet App

User Apps - API

Helium App
Message

API Temporarily Halted - Chain Moving Normally
Details

Identified - The public Helium API is currently not showing block and transaction data after block 1621471 due to a missing ETL patch for a new transaction type. The chain is still performing other activity normally and is not affected.Funds are safe and activity like Proof of Coverage and Data Transfers continue normally. The API, however, is behind the chain so apps that onboard and move Hotspots, transfer HNT and MOBILE through the API, etc. will be degraded until the API is able to process blocks again. Please do not resubmit transactions until patches are applied on public ETL and API instances. More information on these patches are being shared on Discord and will be published shortly. Nov 18, 2022 - 23:11 UTC

November 17, 2022 20:27 UTC

DOWN

3 minutes

Chain Halt @ Block 1,619,671

 See more
Start Time

November 17, 2022 20:27 UTC

Type DOWN
Affected Components

User Apps - Helium Wallet App

User Apps - API

Explorer

Helium App
Message

Chain Halt @ Block 1,619,671
Details

Monitoring - Update: good news, the validator operator community has answered the call and block production has resumed.We'll continue to closely monitor status. Thanks again for your patience. Nov 17, 2022 - 15:57 UTC

November 17, 2022 19:15 UTC

DOWN

about 1 hour

Helium API Service Scheduled Maintenance Continues

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Start Time

November 17, 2022 19:15 UTC

Type DOWN
Affected Components

User Apps - Blockchain

User Apps - API
Message

Helium API Service Scheduled Maintenance Continues
Details

Update - Explorer and Apps are syncing back up but still about 200 blocks behind. Nov 17, 2022 - 19:10 UTC

November 17, 2022 12:40 UTC

DOWN

about 7 hours

Chain Halt @ Block 1,619,671

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Start Time

November 17, 2022 12:40 UTC

Type DOWN
Affected Components

Consensus Groups

User Apps - Blockchain

User Apps - API

Proof-of-Coverage

Onboarding Service
Message

Chain Halt @ Block 1,619,671
Details

Identified - Validators with a corrupted region cache are preventing block production. The core team is working with operators to fix affected validators to resume block production. Sorry for the inconvenience and thanks for your patience.At this time, all transactions on chain will be unconfirmed until Validators begin producing blocks again. Funds are safe but activity like Proof of Coverage, Hotspot onboarding and movement, Token Transfers, etc. are unavailable. Data Transfer is not affected. Nov 17, 2022 - 12:36 UTC

November 17, 2022 06:25 UTC

WARN

about 6 hours

Blockchain stalled at block height 1619546

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Start Time

November 17, 2022 06:25 UTC

Type WARN
Affected Components

User Apps - Blockchain
Message

Blockchain stalled at block height 1619546
Details

Monitoring - A rescue block has been generated and issued by the core developers and the Helium Foundation in order to restart block production. A new group has been selected.Community validator operators continue to monitor the chain and block production. We will issue an all clear once we feel confident that the chain is stable. Nov 17, 2022 - 06:24 UTC

2022-11-28 01:29:21 UTC UTC

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2022-11-28 01:29:21 UTC UTC

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2022-11-28 01:29:21 UTC UTC

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2022-11-28 01:29:21 UTC UTC

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2022-11-28 01:29:21 UTC UTC

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No outages or status changes in the last 24 hours

Helium status, last 24 hours:

2:00 AM
8:00 AM
2:00 PM
8:00 PM
2:00 AM
2:00 AM
2:00 PM
2:00 AM

  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Helium Outage and Status History

We've been monitoring Helium outages since August 25, 2021.
Here's the history of service outages we've observed from the Helium Status Page:

November 2022

October 2022

September 2022

  • Up

  • Warn

  • Down

  • Maintenance

August 2022

July 2022

June 2022

  • Up

  • Warn

  • Down

  • Maintenance

May 2022

April 2022

March 2022

  • Up

  • Warn

  • Down

  • Maintenance

February 2022

January 2022

December 2021

  • Up

  • Warn

  • Down

  • Maintenance

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Supported Features

We support the following features in our integration with the Helium status page:

If Helium is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Helium is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Helium posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Helium enters a pre-planned maintenance window, keeping you up to date.

Since Helium publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Helium posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Helium has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Helium has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is Helium down today?

According to its status page Helium is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Helium is not working or have outages?

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How can I find out if Helium is having issues?

There are two main options: You can check the Helium status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Helium status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Helium status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Helium customer support while checking everything on your side. You can also try Tweeting at them via @helium on Twitter. Or visit their official status page or website:

Where do you get the official Helium status?

We use the official Helium status page. Here are links to their status page and other helpful links.

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