Is Vtex down?
Current Vtex status is UP

We checked the official Vtex Status Page 5 min. 38 sec. ago. Learn more
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Recent Vtex Outages and Issues

Follow the recent outages and downtime for Vtex in the table below.

Start Time

Type

Length

Message

Details

May 17, 2023 14:32 UTC

WARN

about 2 hours

Connectivity issues in Chile, sales impact

See more
Start Time

May 17, 2023 14:32 UTC

Type WARN
Affected Components

Checkout

WebStore

Message

Connectivity issues in Chile, sales impact

Details

Investigating - We are currently investigating this issue. May 17, 2023 - 11:29 GMT-03:00

May 16, 2023 14:45 UTC

WARN

15 minutes

Disruption in sales for a set of stores that uses external pricing

See more
Start Time

May 16, 2023 14:45 UTC

Type WARN
Affected Components

Checkout

WebStore

Message

Disruption in sales for a set of stores that uses external pricing

Details

Investigating - We are currently investigating this issue. May 16, 2023 - 11:44 GMT-03:00

May 15, 2023 22:45 UTC

WARN

about 2 hours

Partial outage on VTEX IO

See more
Start Time

May 15, 2023 22:45 UTC

Type WARN
Affected Components

Administrative Environment

Checkout

WebStore

Message

Partial outage on VTEX IO

Details

Monitoring - Between 7:06 PM and 7:26 PM UTC-3 (BRT), we experienced a degraded performance on VTEX IO. May 15, 2023 - 19:41 GMT-03:00

April 24, 2023 23:25 UTC

WARN

about 1 hour

Partial outage on VTEX IO Render

See more
Start Time

April 24, 2023 23:25 UTC

Type WARN
Affected Components

WebStore

Message

Partial outage on VTEX IO Render

Details

Investigating - We’re currently investigating an issue in VTEX IO Render (framework used on IO Apps) and we’ll keep you posted as soon as we have more information. Thanks for your patience, and we apologize for the disruption. Apr 24, 2023 - 20:22 GMT-03:00

April 14, 2023 12:15 UTC

DOWN

25 minutes

Degraded Admin Environment

See more
Start Time

April 14, 2023 12:15 UTC

Type DOWN
Affected Components

Administrative Environment

Message

Degraded Admin Environment

Details

Identified - We are aware of the issue with Administrative Environment that is impacting the access to our Admin panels. This issue was caused by a change on our platform, and we are working to fix this issue. We'll get back to you with more information. Apr 14, 2023 - 09:02 GMT-03:00

2023-05-29 15:50:47 UTC UTC

STATUS

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2023-05-29 15:50:47 UTC UTC

STATUS

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2023-05-29 15:50:47 UTC UTC

STATUS

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2023-05-29 15:50:47 UTC UTC

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2023-05-29 15:50:47 UTC UTC

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StatusGator has over 1 year of Vtex status history.

Vtex Components and Services

View details of the current Vtex status below.

Name

Status

Details

Vtex Administrative Environment

UP See more

Vtex Checkout

UP See more

Vtex Internal Modules

UP See more

Vtex WebStore

UP See more

No outages or status changes in the last 24 hours

Vtex status, last 24 hours:

4:00 PM
10:00 PM
4:00 AM
10:00 AM
4:00 PM
4:00 PM
4:00 AM
4:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Instant enriched data from
2,750 status pages

About Our Vtex Status Page Integration

Vtex is an Email, Marketing, and Sales solution that StatusGator has been monitoring since February 2022. Over the past over 1 year, we have collected data on on more than 126 outages that affected Vtex users. When Vtex publishes downtime on their status page, they do so across 4 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Vtex to get notified when it's down, is under maintenance, or has an outage. We've sent more than 200 notifications to our users about Vtex incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Vtex is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Vtex is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Vtex posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Vtex enters a pre-planned maintenance window, keeping you up to date.

Since Vtex publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Vtex posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Vtex has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Vtex has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is Vtex down today?

According to its status page Vtex is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Vtex is not working or have outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Vtex is having issues?

There are two main options: You can check the Vtex status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Vtex status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Vtex status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Vtex customer support while checking everything on your side. You can also try Tweeting at them via @VTEXcommerce on Twitter. Or visit their official status page or website:

Where do you get the official Vtex status?

We use the official Vtex status page. Here are links to their status page and other helpful links.

Vtex Down?

Are you experiencing issues with Vtex? Sign up to receive notifications when Vtex publishes outages.

Vtex Down or not working? Never be taken by surprise again.

StatusGator tells you when your cloud services have problems or their statuses change. We monitor the official status pages of more than 2,750 cloud services in real-time, aggregate the data, and send you alerts via email, Slack, Teams, SMS, and more.

Looking for recent downtime and outages of Vtex?

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