Is Vtex down?
Current Vtex status is up

We checked the official Vtex Status Page 1 min. 39 sec. ago. Learn more

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Recent Vtex Outages and Issues

Follow the recent outages and downtime for Vtex in the table below.

Start Time

Type

Length

Message

Details

November 30, 2022 18:35 UTC

WARN

about 3 hours

Extended delays on Promotions admin

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Start Time

November 30, 2022 18:35 UTC

Type WARN
Affected Components

Administrative Environment

Message

Extended delays on Promotions admin

Details

Investigating - We are investigating prolonged delays while using the Promotions admin service. Nov 30, 2022 - 15:34 GMT-03:00

November 21, 2022 18:20 UTC

WARN

10 minutes

High Latency experienced on VTEX IO Development Environment

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Start Time

November 21, 2022 18:20 UTC

Type WARN
Affected Components

Internal Modules

Message

High Latency experienced on VTEX IO Development Environment

Details

Investigating - We identified high latency on VTEX IO developer platform and are acting to mitigate it. This has no impact on sales flow or the Administrative Environment Nov 21, 2022 - 15:15 GMT-03:00

November 10, 2022 03:05 UTC

MAINT

about 2 hours

Maintenance Scheduled

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Start Time

November 10, 2022 03:05 UTC

Type MAINT
Affected Components

Administrative Environment

Message

Maintenance Scheduled

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 10, 2022 - 00:01 GMT-03:00

November 03, 2022 17:45 UTC

WARN

10 minutes

Delayed Indexing in Order Fulfilment

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Start Time

November 03, 2022 17:45 UTC

Type WARN
Affected Components

Administrative Environment

Message

Delayed Indexing in Order Fulfilment

Details

Update - This incident is not impacting the sales flow, but orders will indeed take longer to be available for the store merchants to operate on them Nov 03, 2022 - 14:44 GMT-03:00

October 28, 2022 13:20 UTC

WARN

15 minutes

Elevated Errors in our administrative environment

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Start Time

October 28, 2022 13:20 UTC

Type WARN
Affected Components

Administrative Environment

Message

Elevated Errors in our administrative environment

Details

Identified - We have identified the root cause of the increased error rates. We are working to resolve this issue. Oct 28, 2022 - 10:16 GMT-03:00

2022-12-03 06:16:47 UTC UTC

STATUS

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2022-12-03 06:16:47 UTC UTC

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2022-12-03 06:16:47 UTC UTC

STATUS

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2022-12-03 06:16:47 UTC UTC

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2022-12-03 06:16:47 UTC UTC

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Sign Up for More Vtex History

StatusGator has 10 months of Vtex status history.

No outages or status changes in the last 24 hours

Vtex status, last 24 hours:

7:00 AM
1:00 PM
7:00 PM
1:00 AM
7:00 AM
7:00 AM
7:00 PM
7:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Instant enriched data from
2,570 status pages

Supported Features

We support the following features in our integration with the Vtex status page:

If Vtex is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Vtex is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Vtex posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Vtex enters a pre-planned maintenance window, keeping you up to date.

Since Vtex publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Vtex posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Vtex has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Vtex has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is Vtex down today?

According to its status page Vtex is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Vtex is not working or have outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Vtex is having issues?

There are two main options: You can check the Vtex status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Vtex status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Vtex status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Vtex customer support while checking everything on your side. You can also try Tweeting at them via @VTEXcommerce on Twitter. Or visit their official status page or website:

Where do you get the official Vtex status?

We use the official Vtex status page. Here are links to their status page and other helpful links.

Vtex Down?

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